Intersango Exchange - page 26. | Bitcointalksearch.org

Mushoz

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Activity: 686

Merit: 500

Bitbuy

Quote from: El Cabron on June 09, 2012, 07:29:13 AM

Quote from: Mushoz on June 09, 2012, 07:07:49 AM

Hey Intersango guys! Could you please start answering some of the questions asked in: https://bitcointalksearch.org/topic/payout-updates-bitcoinica-site-is-taken-offline-for-security-investigation-84042
You're risking legal action being taken against you by keeping silent. This will be bad both for you and for your customers, as legal costs will have to be paid. The way Intersango has been handling this whole issue is embarrassing to say the very least.

Related, when bitcoinica and you guys get sued does intersango risk being shut down or having their bank accounts frozen? How separated is intersango from bitcoinica? I have funds in both places so I would really like to know.

Thanks

Well, as far as I understand (I'm no expert in this area, so take this with a big grain of salt) The Intersango Guys and Bitcoinica are two separate entities. This means that if Bitcoinica goes down under, they have no responsibilities. However, with the way they are handling this situation, they can be charged with criminal offenses. In this case, they personally are _not_ protected by being two separate entities. How this will affect their other company, Intersango in this case, remains to be seen.

El Cabron

vip

Activity: 840

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Quote from: Mushoz on June 09, 2012, 07:07:49 AM

Hey Intersango guys! Could you please start answering some of the questions asked in: https://bitcointalksearch.org/topic/payout-updates-bitcoinica-site-is-taken-offline-for-security-investigation-84042
You're risking legal action being taken against you by keeping silent. This will be bad both for you and for your customers, as legal costs will have to be paid. The way Intersango has been handling this whole issue is embarrassing to say the very least.

Related, when bitcoinica and you guys get sued does intersango risk being shut down or having their bank accounts frozen? How separated is intersango from bitcoinica? I have funds in both places so I would really like to know.

Thanks

Mushoz

hero member

Activity: 686

Merit: 500

Bitbuy

Hey Intersango guys! Could you please start answering some of the questions asked in: https://bitcointalksearch.org/topic/payout-updates-bitcoinica-site-is-taken-offline-for-security-investigation-84042
You're risking legal action being taken against you by keeping silent. This will be bad both for you and for your customers, as legal costs will have to be paid. The way Intersango has been handling this whole issue is embarrassing to say the very least.

Kazimir

legendary

Activity: 1176

Merit: 1011

Quote from: phantomcircuit on June 07, 2012, 07:19:11 PM

The quoted time is for from receipt at BZWBK to being processed by us.

The pending_review thing will go away after you've done a few transactions for roughly the same amount, unless you've done something that breaks a specific trip.

OK thanks. Yeah I've done quite some deposits for roughly that amount before. But I recently switched to a new bank account (now depositing from there instead of the old one) so maybe that caused it.

I did another deposit on thursday evening and it's on pending_review again since yesterday evening. Do you review during the weekends?

realnowhereman

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Activity: 504

Merit: 502

Quote from: phantomcircuit on June 07, 2012, 04:41:13 PM

Quote from: realnowhereman on June 07, 2012, 10:11:16 AM

Quote from: https://intersango.com/security.php

On a more base level, we lock logins after 10 failed login attempts.

What, my Intersango experts in security, is to stop someone combining the very publicly distributed list of Intersango customer emails with the above short sighted rule to lock every single Intersango account?

Would you not perhaps be better locking the attempting IP; or simply adding an exponentially increasing delay between failed logon attempts?

The lock is done based on IP address not email.

Good news. Can I suggest clarifying the linked page?

phantomcircuit

sr. member

Activity: 463

Merit: 252

Quote from: Kazimir on June 07, 2012, 05:48:29 PM

phantomcircuit, your feedback about Intersango on this forum is highly appreciated!

Question, a few days ago I posted this:

Quote from: Kazimir on June 05, 2012, 11:01:22 AM

What do you mean with 'transfers into the accounts are processed every 30 minutes'?

I've done a SEPA deposit yesterday. It appeared in the Deposits list this morning, but its status has been 'pending_review' since, and the money is still not on my balance.

The money appeared on my account late that evening. Just to be clear: I wan't really worried about this, I wasn't any expecting any real problems. Except for this delay on deposits, all my business with Intersango has been just fine so far.

But can I ask why payments are on 'pending_review' for so long, and more importantly: is there anything you (or I) can do to prevent this delay?

(P.S. of course I did fill in the correct description with my transfer, exactly as specified)

The quoted time is for from receipt at BZWBK to being processed by us.

The pending_review thing will go away after you've done a few transactions for roughly the same amount, unless you've done something that breaks a specific trip.

Kazimir

legendary

Activity: 1176

Merit: 1011

phantomcircuit, your feedback about Intersango on this forum is highly appreciated!

Question, a few days ago I posted this:

Quote from: Kazimir on June 05, 2012, 11:01:22 AM

What do you mean with 'transfers into the accounts are processed every 30 minutes'?

I've done a SEPA deposit yesterday. It appeared in the Deposits list this morning, but its status has been 'pending_review' since, and the money is still not on my balance.

The money appeared on my account late that evening. Just to be clear: I wan't really worried about this, I wasn't any expecting any real problems. Except for this delay on deposits, all my business with Intersango has been just fine so far.

But can I ask why payments are on 'pending_review' for so long, and more importantly: is there anything you (or I) can do to prevent this delay?

(P.S. of course I did fill in the correct description with my transfer, exactly as specified)

phantomcircuit

sr. member

Activity: 463

Merit: 252

Quote from: realnowhereman on June 07, 2012, 10:11:16 AM

I've just read this:

Quote from: https://intersango.com/security.php

On a more base level, we lock logins after 10 failed login attempts.

What, my Intersango experts in security, is to stop someone combining the very publicly distributed list of Intersango customer emails with the above short sighted rule to lock every single Intersango account?

Would you not perhaps be better locking the attempting IP; or simply adding an exponentially increasing delay between failed logon attempts?

The lock is done based on IP address not email.

sethsethseth

sr. member

Activity: 257

Merit: 250

Not trusting third parties with my private keys

Hadn't done a withdrawl since january, and was suprised to see it clear just a few hours after initiating it. So I changed my sig again. <3 intersango.

realnowhereman

hero member

Activity: 504

Merit: 502

I've just read this:

Quote from: https://intersango.com/security.php

On a more base level, we lock logins after 10 failed login attempts.

What, my Intersango experts in security, is to stop someone combining the very publicly distributed list of Intersango customer emails with the above short sighted rule to lock every single Intersango account?

Would you not perhaps be better locking the attempting IP; or simply adding an exponentially increasing delay between failed logon attempts?

rjk

sr. member

Activity: 448

Merit: 250

1ngldh

Quote from: ptd on June 06, 2012, 05:26:13 PM

They can't be held responsible when they had only just taken over and hadn't had an opportunity to change anything.

Not to put too fine a point on it, but they are very responsible, and the mail vulnerability was a direct result of an action that one or more of the team members took.
Further discussion has already been had in numerous other threads, search for them.

ptd

member

Activity: 114

Merit: 10

Quote from: cryptoanarchist on June 05, 2012, 11:04:36 AM

Quote from: fgmnp on May 07, 2012, 12:38:30 PM

Quote from: BitPay Business Solutions on February 14, 2012, 03:44:15 PM

I believe Intersango is the best kept secret in Bitcoin!

Agreed. Some of the most tech-savvy and security-conscious people are behind it.

Aren't they the same folks who were running Bitcoinica? I think I might be more tech savvy than those guys. I least I know to not store 18,000 BTC online.

They were in the process of taking it over when the second hack happened. They can't be held responsible when they had only just taken over and hadn't had an opportunity to change anything.

matthewh3

legendary

Activity: 1372

Merit: 1003

I thought you process transactions seven times a day? I deposited via UK online banking nearly twelve hours ago. I really hope this isn't the third time in three months for me that's it's taken longer than 24hrs to deposit as your bank will receive my transaction instantly or up to two hours at the very latest.

cryptoanarchist

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Activity: 1120

Merit: 1003

Quote from: fgmnp on May 07, 2012, 12:38:30 PM

Quote from: BitPay Business Solutions on February 14, 2012, 03:44:15 PM

I believe Intersango is the best kept secret in Bitcoin!

Agreed. Some of the most tech-savvy and security-conscious people are behind it.

Aren't they the same folks who were running Bitcoinica? I think I might be more tech savvy than those guys. I least I know to not store 18,000 BTC online.

Kazimir

legendary

Activity: 1176

Merit: 1011

Quote from: phantomcircuit on May 30, 2012, 03:38:14 PM

Quote from: matthewh3 on May 30, 2012, 01:48:23 PM

I thought you process transfer seven times a day Angry

that's like less then every four hours and I've now waited over five hours. I only use Intersango because of rapid and cheap transfers as the bitcoins are always overpriced. MtGox GBP market is now at £3.21 well yours is at £3.39 Angry

Transfers into the account are processed every 30 minutes.

Transfers from Intersango to you happen once daily.

This is all detailed on the status page https://support.intersango.com/status

What do you mean with 'transfers into the accounts are processed every 30 minutes'?

I've done a SEPA deposit yesterday. It appeared in the Deposits list this morning, but its status has been 'pending_review' since, and the money is still not on my balance.

btcash

hero member

Activity: 968

Merit: 515

At what time do you process withdrawls?

matthewh3

legendary

Activity: 1372

Merit: 1003

Can you signup to Intersango with a Tormail address and use Tor to visit the exchange without having your account frozen like MtGox.

Scott J

legendary

Activity: 1792

Merit: 1000

It would be great if you could increase the Metro withdrawals from daily to twice daily or even more often.

Combined with faster payments, this would make your service unbeatable.

Serenata

sr. member

Activity: 250

Merit: 250

Is there a reason for this ultra low quantity of bitcoins being sold in the EUR currency? Earlier today, the volume of bitcoins to be sold was even less than 500, when the volume of the BIDs was way higher than 2000!

matthewh3

legendary

Activity: 1372

Merit: 1003

Quote from: phantomcircuit on May 30, 2012, 03:38:14 PM

Quote from: matthewh3 on May 30, 2012, 01:48:23 PM

I thought you process transfer seven times a day Angry

that's like less then every four hours and I've now waited over five hours. I only use Intersango because of rapid and cheap transfers as the bitcoins are always overpriced. MtGox GBP market is now at £3.21 well yours is at £3.39 Angry

Transfers into the account are processed every 30 minutes.

Transfers from Intersango to you happen once daily.

This is all detailed on the status page https://support.intersango.com/status

I made a transfer at 2pm BST and it's not in my account yet Huh

Topic: Intersango Exchange - page 26. (Read 82101 times)