Cloudhasher answered one of my questions but the vast majority of them he hasn't answered. He said customer service will answer questions but they continue not to respond. My payments are down to less than .04 bitcoins per month in the lifetime contract and I have no idea why, it is very confusing the hashrates promised and delivered related to payment and he won't explain it himself nor at all clearly on the company's website.
Suggestion if it makes sense to him: Hire a writer who understands bitcoins and bitcoin miners to simply explain on the cloudhasing website how the hashrates (and what they mean) relate to payments. I realize that is difficult but laypersons and customers like myself are very confused.
He says there will be customer service and there isn't. He says there will be daily payments and there aren't. Payments go down almost to zero but it is not clear exactly why. It's like you don't trust your customers because you refuse to share real information with them.
The payments are so small for a number of reasons. The 2 most important reasons are:
They lied about the expected returns on their website (now removed).
They delivered late and network difficulty increased. The vast majority of the return would have been at the beginning of the contract, when they weren't mining or were mining at very % hash rate.
Lied? Why would we lie? We would make a lot less money and would not have the number of return customers if thats our ploy.
Look admittedly the difficultly estimate we had were lower than the actual. A lot of people missed this estimate including hardware manufacturers. We cannot overlook that BTC price is almost 4 times greater than when we estimated 100.
Also late delivery of equipment affected almost every bitcoin miner with some sill to receive hardware. Bottom line is that we are closer than ever to our 110 terahash target.
If you have a cloudhashing account and have an issue, pm me and I will take care of it.
Cheers
So that's the way you solve the problems emmanuel? We have to deal with you not customer support. Is this seriously for you? I think this is just a game for you.
Why don't you speak with James the guy who answered my email and never answer again.
I gave a chance, I wrote the email with my concerns, part of the answer was just an insult and misrepectful.
Your compensation didn't satisfy my expectations. Actually is a joke.
So I think I have the right of a refund, I asked nice and didn't get an answer.
So the nice way is over.
So yes I got an issue with CH. I'm still waiting for a lot of answers, but I don't what are them, I just want to get far away from you. But if BTW you want to drop some of your "TRANSPARENCY" in here and help new customers to trust you. Can you explain how your reinvestment plan works? something concrete, like we'll give you XX GH/s for aech BTC you put in your RRP... and we will give it to you weekly... for example... I'm still waiting a simple answer like that....
so please... start talking or shut the **** up