Well it sucks for the guy that he had his coins stolen, but, like, at the point that they are stolen: they are stolen. He can't 'refund' the statistic of the losing 30BTC bet that the thief made. Therefore, if you issued a refund, you would be taking a 30BTC loss for something that isn't your fault. Not to mention creating an incentive for people to ask for refunds. Even if you said no to every person after this one (and there would be more.. surely) you still have to spend time replying.
"Reporting your website for fraud contacting both hosting and domain hosting to explain".
That's what I got when I asked him to stop begging me for bitcoins.
I'm not an investor, but if someone threatened me like that, I'd respond with the threat of revealing his user name, so everyone can insult his incompetence.
JD is not and was not at fault. Whoever has access to the private key of a bitcoin wallet, has the power to send the coins in that wallet to any other wallet. So, who did not adequately protect his phone? This is a bitcoin problem, not a just-dice problem.
Of course, people are going to say, it's a customer. (Is he?) There is a saying that goes "The Customer is King" or "The Customer always correct." But that's only for PR purposes. The truth is, the customer can and sometimes is wrong.
