Has anyone of you guys been through the RMA / Repair Ticket procedure?
One of my L3+ hashboards smoked up and Bitmain asked me to send it in by following this guide:
https://cnshop.bitmain.com/workOrderGuide.htmI´m sending from Germany, so by the guide I am adviced to ship the hashboard to this adress:
Name: ZHAOYU CHEN
Company Name: Hong WIN-LINK ELECTRONICS TECHNOLOGY CO. LIMITED
Address: FLAT/RM6 10/F WAH WAN INDUSTRIAL BUILDING 2 KIN FAT LANE TURE MUN NT CORP HONGKONG
Now my problem: I have no clue how to read the adress!
When shipping by my favourite shipping company DHL, I have to put STREET, FLAT/HOUSE No. an ZIP code.
Which is what??
Can anyone help how to put the adress into the required shape?
Name: ZHAOYU CHEN
Company: Hong WIN-LINK ELECTRONICS TECHNOLOGY CO. LIMITED
Street address: FLAT/RM6 10/F WAH WAN INDUSTRIAL BUILDING 2 KIN FAT LANE TURE MUN NT CORP HONGKONG
Zip code: 999077
City: Hong Kong
Country: Hong Kong
Does this answer your question?
Yeah, I hope so! Hopefully DHL will manage to bring my hashboard to the correct guy at the correct adress
Thank you man!
Remember that you need the DHL tracking number first, then write the repair ticket WITH THAT TRACKING NUMBER, and include enough copies of the repair ticket with the parcel.
Yes...the problem with DHL is that you only get the tracking no. AFTER you have been at the parcel desk and are handing over the package.
How I did (and probably that could be a question from other guys here):
1. Create the repair ticket an fill in a magic no. as tracking no. - otherwise you won´t get to the next step
2. Print the created ticket 2 times. One is for the outside tiny plasic bag on the package. The other is placed inside
3. Pack you package but do not close it.
4. Go to the post office and prepare everything with the parcel staff. Then you will get a tracking no.!
5. Have a pen ready and now blot out the magic numbers on the ticket and fill in the correct one.
6. Go to bitmain support site and edit your ticket with the correct tracking no.
That should work out. Will tell you in 5-6 days if it was sucessfull.