You’re always the most awesome guy here Steve. As usual, The company always professional on handling valid cases of users. The cashback is the most awesome thing I saw as compensation for losses of players that can’t wait for withdrawal process. I’m always a victim of this scheme on different casino yet they don’t provide this kind of compensation so this is pretty solid compensation to @mina88
Agreed, it's a relief for me to get the account cleared so I can continue to play as well, the loss back was an unexpected nice surprise which made livecasino standing out comparing to other sites (had similar issue, no apology, let alone lossback).
Ezugi is one of the shittiest live games provider for me. I have worst experience from them since I have missing bets that they didn’t refund.
I suggest to use evolution and bombay since they are reliable. Hoping to see you again on the tournament leaderboard.
Agreed, it's a relief for me to get the account cleared so I can continue to play as well, the loss back was an unexpected nice surprise which made livecasino standing out comparing to other sites (had similar issue, no apology, let alone lossback).
Thanks Steve, this explains the mysterious cashback, I am grateful for your help. The check with Ezugi makes sense now too, they haven't been the most reliable provider. I had bets not paid and hours needed to resolve the issues on other sites with them too, but they have better rules so I still play them a lot.
I wish the support team could have been more transparent with me, if they told me they are waiting on Ezugi I'd feel much safer, rather just saying we have to wait.
I wish the support team could have been more transparent with me, if they told me they are waiting on Ezugi I'd feel much safer, rather just saying we have to wait.
Ezugi is one of the shittiest live games provider for me. I have worst experience from them since I have missing bets that they didn’t refund.
I suggest to use evolution and bombay since they are reliable. Hoping to see you again on the tournament leaderboard.
I play Evolution and haven't had glitches with them, Ezugi is slow and unreliable I agree, so far I've had two cases of issues with them (slow verification with livecasino being one of them) but in the end it's all resolved, I hope they don't test our patience too often...
@sportsbet.io, Steve, is bitcasino your sister company too?
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First time to saw a provider who is really needed (live-games casino) to be checked or the check system have a really long time. I still can understand while the check bets are for (Slot) but for Live-games just kinda weird. I think these could be feedback for the casino, especially (Live-casino) a provider who has a slow check system of their bet is not good for the ecosystem.As a player of live games especially (Live-game) like Baccarat or BJ, my experience in providers (Evolution Games or Pragmatic) are good + I have experience on other providers like (Boombay or Playtech) all of them not have issues. Should we remove a provider who has slowly check? there is no reason to keep a product provider with such a slow phase. I mean the beauty of (Live-games) is we have solid proof based (LIVE) the game are legit so the check system should be at least fast or there is no need double check at all.
Usually, while there has some case in live-games like (BJ, Baccarat and other) like Miss Deal. The head operator will ask the dealer to rescanned or the game usually is being forfeit.
By the way, everything in Evolution is absolutely legit, there are cameras absolutely everywhere and if dealer or shuffler abandons rules, they get punished by not getting a bonus or by leaving the company.
