But recently I got an error instead of receiving my free chips right after reaching the $500 needed.
Is it the same thing for someone else?
I do get this promotion too. It seems that livecasino has some error with their promotion notification or some sort. I manage to received multiple rewards even though I just complete the wager requirements once.
I always ask support to fix the rewards. They usually forfeit the previous one and introduced new rewards. Do you get persistent notifications too on your VIP level? I’m always getting this notification even though I close it over and over.
I do request this info in the past through customer support. They email me a pdf file of all my bets summary from different games in the casino on the time frame I requested. I think they gave me the requested file 24hrs to 48hrs time frame.
Livecasino support is awesome on providing answer on their given timeline. I’m always happy to do a request with them because they are really working to help users.