Hi Guys!
As
coin_trader mentioned, yep we are working closely with
Livecasino.They are a pretty tight knit team who haven't got a full time Forums "dude" yet, so for now, Im happy to jump in here today and talk about what happened.
I contacted my "inside" guy at LC and he had a look for me.
It seems your Casino game play is just being checked with the Provider at the moment.. so they are waiting on
Ezugi to get back to them
This is nothing to worry about.. its a standard procedure for wins over xxx amount (I am not sure that amount sorry)
(I had the same happen to me 4 months ago when i won 11,000 on a hacksaw slot with my personal account with a different company.
As usual, its not the 99% of people that we are worried about, but its the 1% who ruin it for everyone else, so the checks are just standard protocol.
I mentioned to him that this came at a real bad time of the week being Friday/Saturday and the customer shouldn't have to wait on a game provider.
We agreed for that reason, we should issue you a 20% cashback on losses for your last little period.. That would be the recent boost in your balance.
Even though we still haven't heard back from the game provider, we also agreed to process your
WD straight away as cash back on losses should be withdrawable instantly.
So, thats about all i know.
Thnks everyone for taking this on board and bringing this to my attention.. I hope you have a good weekend and best of luck on the punt.
(Im having a rest this weekend, Liverpool let me down again and no F1 - sorry Liverpool fans, they were too juicy not to take at $1.45 lol)
cheers all..
regards,
Steve,
Sportsbet.io
on official behalf of Livecasino.io
**UPDATE: I understand account is clear to go.. best of luck!!