If you want to contact SoftSwiss and check if LTC Casino has indeed requested them to carry out an investigation, you can do that through this online form:
https://www.softswiss.com/contact-us/
Please try to sound professional. Short and to the point, and avoid unnecessary information.
You might even want to link your threads in Casino Guru and this scam accusation.
At the end of the page, there is also an email and a few social media sites of SoftSwiss.
Topic: LTC CASINO Resolved. - page 8. (Read 20367 times)
The questions arise:
1) At which specific date did you first get suspicious?
2) At which specific date did you remove all Felix games?
3) If the official letter from Felix is dated 26th January 2022 yet the OP first deposited and first won funds before that letter was even published, why are you mentioning the Felix vulnerability? At which specific date did you seize the funds owed to the OP?
Do you know that Wazdan and Felix are different providers? Felix was returned to the casino after they confirmed their fault. Wazdan was removed right after OP won his jackpots.
How many other winners have had their funds seized and not returned to them as a result of your claims of cheating?
Not any. Not counting that proved Felix gaming cheater (here is a thread on the forum.
What is the largest payout your casino has made? Was it made without issues where the winner was accused of fraud before being found innocent and having the funds returned?
Not sure about the largest but I remember at least several 100-150k euros winnings last year. No any problems, they were withdrawn according to the limits successfully.
Hello @LTC Casino,
First of all, to make it clear, I think operators are responsible for the games they provide and you should be paying Bambolina in no time, no doubt about it.
That being said, I will translate this to you for you to avoid trouble in future. Have you seen JollyGood avatar? it says "available". It's time for you to do signature campaigns! You'd have avoided being labelled as scammers on this forum. Now it's too late for this case, but for next time maybe it's a lesson.
I've had a similar but much more simple case with FortuneJack (since only 4 bets were involved), 120k usd scam, yet the same "neutral" people who voted here with an ongoing investigation refuse to vote on my case with a final decision of not to honour bets. See the point? It's time for your promotional team to do a meeting on whether it's worth it or not to start a signature campaign on this forum.
Sorry Bambolina I had to say this, still somewhat connected to what's being said here.
I'm not sure suggesting to a casino to starr a signature campaign while they literally expired their t&c conditions and still not sign of payment is healthy for the community as ltc casino must be prove they are not scammers..
I will be more than happy ro remove the scam accusation and ask the member who supported my flag to remove the flag..
Their 3 months investigation under their t&c has now expired.
Ltc casino as per usual ignores me, ignores everyone in bitcointalk community.
@ltccasino are u gonna reply and update us all?
The questions arise:
1) At which specific date did you first get suspicious?
2) At which specific date did you remove all Felix games?
3) If the official letter from Felix is dated 26th January 2022 yet the OP first deposited and first won funds before that letter was even published, why are you mentioning the Felix vulnerability? At which specific date did you seize the funds owed to the OP?
Do you know that Wazdan and Felix are different providers? Felix was returned to the casino after they confirmed their fault. Wazdan was removed right after OP won his jackpots.
How many other winners have had their funds seized and not returned to them as a result of your claims of cheating?
Not any. Not counting that proved Felix gaming cheater (here is a thread on the forum.
What is the largest payout your casino has made? Was it made without issues where the winner was accused of fraud before being found innocent and having the funds returned?
Not sure about the largest but I remember at least several 100-150k euros winnings last year. No any problems, they were withdrawn according to the limits successfully.
Hello @LTC Casino,
First of all, to make it clear, I think operators are responsible for the games they provide and you should be paying Bambolina in no time, no doubt about it.
That being said, I will translate this to you for you to avoid trouble in future. Have you seen JollyGood avatar? it says "available". It's time for you to do signature campaigns! You'd have avoided being labelled as scammers on this forum. Now it's too late for this case, but for next time maybe it's a lesson.
I've had a similar but much more simple case with FortuneJack (since only 4 bets were involved), 120k usd scam, yet the same "neutral" people who voted here with an ongoing investigation refuse to vote on my case with a final decision of not to honour bets. See the point? It's time for your promotional team to do a meeting on whether it's worth it or not to start a signature campaign on this forum.
Sorry Bambolina I had to say this, still somewhat connected to what's being said here.
@ltccasino your 3 months investigation under your t&c has expire!!!
Where is the results of your investigation?
If anyone reading this is there any chance that Softswiss can be contacted to know if they are really involved?
How can an investigation take so long? Must be hard to fin cheating when it didn't occurred.
I feel ltc casino is taking the mickey of not only me but the all gambling community.
Where is the results of your investigation?
If anyone reading this is there any chance that Softswiss can be contacted to know if they are really involved?
How can an investigation take so long? Must be hard to fin cheating when it didn't occurred.
I feel ltc casino is taking the mickey of not only me but the all gambling community.
I agree that waiting so long for an investigation is unprofessional and looks very suspicious.
In my opinion, they had a period of three months, which is clearly written in the ToS. If you don't want to wait for the result of the Softswiss investigation, I think you can take legal action at this point. Because I am sure that LTC Casino will be waiting for the end of the Softswiss investigation according to its declaration.
Now it's up to you to wait or take legal action.
At this point I'm even doubting that Softswiss is even involved!
3 months to investigate is ludicrous!
The results of their investigations if is true that they are actually investigating will open a pandora box .
For what I understood and someone must correct me if I'm wrong ,in case Softswiss finds a so called vulnerability or malfunction Will Softwiss will have to let every casino who use their products know and make sure that bets are refunded and casinos compesated in case they slot have this so called bug?
Softwiss provides many provider to many casino for what I understood, i truly hope they will come out clean and honest because their results will surely effect many other of their clients.
Ltc casino meantime today signed in bitcointalk and they can't be bother to acknowledge Questions or give an update.
It will provably turn up next month with another excuse.
The question is whether the investigation that Softswiss is conducting is about your case or they check just the game on which you won.
In my opinion, this is about the game itself, not your case. If so, even if Softswiss finishes its investigation and determines that the game is okay, it still doesn't mean LTC Casino will want to pay you anything.
The decision is yours, but in my opinion you should be preparing now for a more difficult option, i.e. legal way.
@ltccasino your 3 months investigation under your t&c has expire!!!
Where is the results of your investigation?
If anyone reading this is there any chance that Softswiss can be contacted to know if they are really involved?
How can an investigation take so long? Must be hard to fin cheating when it didn't occurred.
I feel ltc casino is taking the mickey of not only me but the all gambling community.
Where is the results of your investigation?
If anyone reading this is there any chance that Softswiss can be contacted to know if they are really involved?
How can an investigation take so long? Must be hard to fin cheating when it didn't occurred.
I feel ltc casino is taking the mickey of not only me but the all gambling community.
I agree that waiting so long for an investigation is unprofessional and looks very suspicious.
In my opinion, they had a period of three months, which is clearly written in the ToS. If you don't want to wait for the result of the Softswiss investigation, I think you can take legal action at this point. Because I am sure that LTC Casino will be waiting for the end of the Softswiss investigation according to its declaration.
Now it's up to you to wait or take legal action.
At this point I'm even doubting that Softswiss is even involved!
3 months to investigate is ludicrous!
The results of their investigations if is true that they are actually investigating will open a pandora box .
For what I understood and someone must correct me if I'm wrong ,in case Softswiss finds a so called vulnerability or malfunction Will Softwiss will have to let every casino who use their products know and make sure that bets are refunded and casinos compesated in case they slot have this so called bug?
Softwiss provides many provider to many casino for what I understood, i truly hope they will come out clean and honest because their results will surely effect many other of their clients.
Ltc casino meantime today signed in bitcointalk and they can't be bother to acknowledge Questions or give an update.
It will provably turn up next month with another excuse.
@ltccasino your 3 months investigation under your t&c has expire!!!
Where is the results of your investigation?
If anyone reading this is there any chance that Softswiss can be contacted to know if they are really involved?
How can an investigation take so long? Must be hard to fin cheating when it didn't occurred.
I feel ltc casino is taking the mickey of not only me but the all gambling community.
Where is the results of your investigation?
If anyone reading this is there any chance that Softswiss can be contacted to know if they are really involved?
How can an investigation take so long? Must be hard to fin cheating when it didn't occurred.
I feel ltc casino is taking the mickey of not only me but the all gambling community.
I agree that waiting so long for an investigation is unprofessional and looks very suspicious.
In my opinion, they had a period of three months, which is clearly written in the ToS. If you don't want to wait for the result of the Softswiss investigation, I think you can take legal action at this point. Because I am sure that LTC Casino will be waiting for the end of the Softswiss investigation according to its declaration.
Now it's up to you to wait or take legal action.
@ltccasino your 3 months investigation under your t&c has expire!!!
Where is the results of your investigation?
If anyone reading this is there any chance that Softswiss can be contacted to know if they are really involved?
How can an investigation take so long? Must be hard to fin cheating when it didn't occurred.
I feel ltc casino is taking the mickey of not only me but the all gambling community.
Where is the results of your investigation?
If anyone reading this is there any chance that Softswiss can be contacted to know if they are really involved?
How can an investigation take so long? Must be hard to fin cheating when it didn't occurred.
I feel ltc casino is taking the mickey of not only me but the all gambling community.
The OP sent a PM asking me to replace the image in the previous post with these:
=====
=====
I am just posting with the correct URL for the image to appear properly for us to see and understand what happened Casino Guru.
Hi everyone,
here is what casino guru ha wrote on my open complaint :
here is what casino guru ha wrote on my open complaint :
LTC Casino has logged in but avoided answering the questions in my last post.
So website such as yours that does not mention your ownership details in your Terms of Service and hides behind anonymity is to be taken seriously?
Which jurisdiction would any legal court would take place in if the victim wants to take LTC Casino to Court?
Which name address should be served if any litigation was to be started by the victim?
Which jurisdiction would any legal court would take place in if the victim wants to take LTC Casino to Court?
Which name address should be served if any litigation was to be started by the victim?
I'm not surprised at all!
Tomorrow their time (again) expires in my complaint in casino guru.
Let's see what they are going to say this time!!!
Their t&c 3 months are literally expiring on the 26t of May.
They had plenty of time to investigate.
I wonder if casino guru will extend their time again if they won't be able to produce some evidences.
Unfortunately I personally holds zero hopes as in my eyes they way they are acting is extremely suspicious
Also since Softswiss was called upon I wonder if their reps will step up as now Ltc casino has publicly made them part of this case.
LTC Casino has logged in but avoided answering the questions in my last post.
So website such as yours that does not mention your ownership details in your Terms of Service and hides behind anonymity is to be taken seriously?
Which jurisdiction would any legal court would take place in if the victim wants to take LTC Casino to Court?
Which name address should be served if any litigation was to be started by the victim?
Which jurisdiction would any legal court would take place in if the victim wants to take LTC Casino to Court?
Which name address should be served if any litigation was to be started by the victim?
Assuming you can trust SoftSwiss, this sounds reasonable.
He also has a point that repeating the same thing over and over only makes your topic harder to read.
He also has a point that repeating the same thing over and over only makes your topic harder to read.
Quote
it is now almost 3 months!
That's the deadline according to the Terms. Only when the 3 months are over, you can complain about it taking too long.Quote
They also forget that i have won crypto and the amount i have won 3 months ago in considerably less and the more the wait the less it will be since litecoin has been going down a lot.
That can go both ways: it can go up too. You can't hold that against the site, it's a risk you took when betting Litecoin.To be honest i trust nobody at this point but i have not choice, casino guru said they will check the authenticity of the report when Softswiss will finally pass it to them. Which makes me feel a bit more tranquil.
3 months are almost over as they blocked my account in February.
True but i was never expecting this circus act , yet i was never expecting to win so i guess this is the price i have to pay for my mistake of choosing this casino.
With so much money, there are also huge emotions. However, the regulations that we agree to when using certain services are to fulfill a specific role. In this case, protect not only the casino but also you. I understand your excitement and nerves, but for everything to happen in accordance with the law, both parties must respect that law. Unfortunately, you can do nothing else but wait for the SoftSwiss report and then take the appropriate steps.
Assuming you can trust SoftSwiss, this sounds reasonable.
He also has a point that repeating the same thing over and over only makes your topic harder to read.
He also has a point that repeating the same thing over and over only makes your topic harder to read.
Quote
it is now almost 3 months!
That's the deadline according to the Terms. Only when the 3 months are over, you can complain about it taking too long.Quote
They also forget that i have won crypto and the amount i have won 3 months ago in considerably less and the more the wait the less it will be since litecoin has been going down a lot.
That can go both ways: it can go up too. You can't hold that against the site, it's a risk you took when betting Litecoin.To be honest i trust nobody at this point but i have not choice, casino guru said they will check the authenticity of the report when Softswiss will finally pass it to them. Which makes me feel a bit more tranquil.
3 months are almost over as they blocked my account in February.
True but i was never expecting this circus act , yet i was never expecting to win so i guess this is the price i have to pay for my mistake of choosing this casino.
Assuming you can trust SoftSwiss, this sounds reasonable.
He also has a point that repeating the same thing over and over only makes your topic harder to read.
He also has a point that repeating the same thing over and over only makes your topic harder to read.
Quote
it is now almost 3 months!
That's the deadline according to the Terms. Only when the 3 months are over, you can complain about it taking too long.Quote
They also forget that i have won crypto and the amount i have won 3 months ago in considerably less and the more the wait the less it will be since litecoin has been going down a lot.
That can go both ways: it can go up too. You can't hold that against the site, it's a risk you took when betting Litecoin.
Hi everyone,
here is what casino guru ha wrote on my open complaint :
https://imgur.com/a/5VCVfOj
My question is how long does realistically take for a game provider to see if a game has a vulnerability or malfunction? LTC casino went silence since the 21/04/22 here in chat and accordingly to them was because softswiss told to stay on the side while they were investigating.
Apparently if there was a malfunction and i did not manipulate the game i will get my deposits back as the bets will be voided, which i don't get why i i should pay for a game malfunction.
Casino guru said that Softswiss is focusing to see if there was a malfunction or vulnerability on the game an not on my gameplay which makes me understand that softSwiss found not foul play too.
Casino guru wrote ; "Please also consider how your messages look from a casino and 3rd party perspective. You are repeating over and over the same things, and it seems like you don't want to wait for the result of the investigation (which can completely clear all doubts), so the casino is even more suspicious about you".
My question is how long is long enough? how can i be suspicious on wanting to know the truth asap? it is now almost 3 months!!! They also forget that i have won crypto and the amount i have won 3 months ago in considerably less and the more the wait the less it will be since litecoin has been going down a lot.
They said the same thing with wadzan and got rid of them once they were not happy with the result, i wonder if softwiss has ended the investigation and ltc casino is refusing to accept that too.
Does anyone knows how long should take to make such checks?
Funny how i get called suspicious when i feel the casino is acting suspicious.
here is what casino guru ha wrote on my open complaint :
https://imgur.com/a/5VCVfOj
My question is how long does realistically take for a game provider to see if a game has a vulnerability or malfunction? LTC casino went silence since the 21/04/22 here in chat and accordingly to them was because softswiss told to stay on the side while they were investigating.
Apparently if there was a malfunction and i did not manipulate the game i will get my deposits back as the bets will be voided, which i don't get why i i should pay for a game malfunction.
Casino guru said that Softswiss is focusing to see if there was a malfunction or vulnerability on the game an not on my gameplay which makes me understand that softSwiss found not foul play too.
Casino guru wrote ; "Please also consider how your messages look from a casino and 3rd party perspective. You are repeating over and over the same things, and it seems like you don't want to wait for the result of the investigation (which can completely clear all doubts), so the casino is even more suspicious about you".
My question is how long is long enough? how can i be suspicious on wanting to know the truth asap? it is now almost 3 months!!! They also forget that i have won crypto and the amount i have won 3 months ago in considerably less and the more the wait the less it will be since litecoin has been going down a lot.
They said the same thing with wadzan and got rid of them once they were not happy with the result, i wonder if softwiss has ended the investigation and ltc casino is refusing to accept that too.
Does anyone knows how long should take to make such checks?
Funny how i get called suspicious when i feel the casino is acting suspicious.
During the investigation, we encountered more uncertainties on top of the technical issues with the game. Specifically, they relate to how Wazdan communicates with us and the player, which only strengthened our suspicions.
So website such as yours that does not mention your ownership details in your Terms of Service and hides behind anonymity is to be taken seriously?Which jurisdiction would any legal court would take place in if the victim wants to take LTC Casino to Court?
Which name address should be served if any litigation was to be started by the victim?
Do you know that Wazdan and Felix are different providers? Felix was returned to the casino after they confirmed their fault. Wazdan was removed right after OP won his jackpots.
Yes We trust SoftSwiss and are convinced that they will involve both experts and the licensing authorities to investigate. We are ready to fully trust SoftSwiss decision on this case and we will comply with it no matter what it is.
If it is found that the player acted honestly - we will pay out the winnings, as we have already repeatedly paid out much larger amounts of winnings to other players.[/b]
In my opinion, this is a very clear declaration and I hope that everything will be presented by SoftSwiss as it really happened.
However, there is no time frame for this actions. Is SoftSwiss already working on this case? How long will the investigation take?
Not sure about the largest but I remember at least several 100-150k euros winnings last year. No any problems, they were withdrawn according to the limits successfully.
well this reminds me of what you said in a past post:
Due to egregious violations, we have made a decision to withhold the payout. The decision is final. We have also ceased all operations with Wazdan due to the loss of trust and their questionable business practices. In addition, we publicly urge other casino operators to pay special attention to Wazdan titles, including previous results, due to a potential vulnerability in their games.
P.S. We have no right to make privat correspondence public but we may provide it to the forum administration.
P.S. We have no right to make privat correspondence public but we may provide it to the forum administration.
why did you put another company to investigate if you already said the decision to withhold OP funds is a final decision? why don't you just choose trusted members of this forum to analyze the data you found that served as a basis for accusing the OP? you just say that you have already paid a large amount of LTC but in this case you are not helping to discover the truth, on the contrary you are following a less transparent path so that in the end OP is the injured party and you come out as the guy who was right
^^
When OP created this topic, we all asked him to wait more and be patient because LTC Casino has the right to withhold his money for up to three whole months according to their ToS that he agreed to when registering.
Now that these three months have passed, which were more than enough time for them and all involved parties to complete their investigation, if they still can't prove he has cheated (even if he did), they must let him withdraw all his money then they can ban his account if they want.
When OP created this topic, we all asked him to wait more and be patient because LTC Casino has the right to withhold his money for up to three whole months according to their ToS that he agreed to when registering.
Now that these three months have passed, which were more than enough time for them and all involved parties to complete their investigation, if they still can't prove he has cheated (even if he did), they must let him withdraw all his money then they can ban his account if they want.
They pop in and always say the same things. By now even softswiss would have done with the investigation.
Meantime what was an amazing win is now considerably less as ltc when down a lot ,yet not signs of evidence ,even by softswiss.
in 2 weeks even the 3 months of their t& will expire and yet not sign of evidences.
Is all so unreal that a casino can act this way.
I
ps "so far there is not prove of cheating " they should say and not " there is not prove of fairness".
But i guess this is how they run their casino : guilty till proven innocent!
Meantime what was an amazing win is now considerably less as ltc when down a lot ,yet not signs of evidence ,even by softswiss.
in 2 weeks even the 3 months of their t& will expire and yet not sign of evidences.
Is all so unreal that a casino can act this way.
I
ps "so far there is not prove of cheating " they should say and not " there is not prove of fairness".
But i guess this is how they run their casino : guilty till proven innocent!
Maybe they're still busy trying to find evidence that they can use as an excuse. I still don't understand why they haven't been able to provide any proof that this player has won after cheating. They haven't solved your problem yet which is not really a good signal. They should solve it because of this issue, the reputation of that casino is going bad. Reputation will be bad until the right solution is found.
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