In case you think making the last post is going to make people believe you: This case wasn't handled strictly by your own terms. I've seen more than enough reasons to never trust you. There's no honesty and no openness.
What do you mean? Player won, his payout was terminated for investigation according to our rules. After the investigation account was unfrozen and money were withdrawn according to our limits.
Just don't engage in any conversation with these, it would be the lowest you could go. They're just baiting you into starting a (useless) signature campaign, where you'll start competing with other casinos for paying them to get your logo on their avatar. These are some of the lowest humans you could ever interact with.
Check out this as an example: https://bitcointalksearch.org/topic/fortunejack-making-120000-dollars-disappear-from-my-account-5368279
Here, they justify another casino stealing 108,132 euros of my funds, because this one is engaging in signature campaigns here and thus the prices would be pushed up due to competition (something like 70 dollars per week )
In another case where ALL of the players got outright scammed, these same "people" said it was fine because the one who scammed was one of them, and he still could be trusted: https://bitcointalksearch.org/topic/how-many-red-tags-is-the-scammer-royse777-going-to-get-5407043
Compared to this case, where player got all of his funds, yet he's never trusting you again lol