I am really sorry to hear that player has lost all his winnings.
Also I have to confirm that we really had some page cache issues and it made some problems with payouts. It goes without saying that is was not a kind of trick from our side, it was a real technical issue. As I said before - we always pay winnings.
Few more words responding to some comments here about our financial solvency. LTC Casino is a new brand but it is run by the same team like three other non-crypto casinos working since 2015 (TTR Casino, Surf Casino, DLX Casino).
Owner of all those casinos including LTC is public person, well-known blogger and casino streamer Andrey "TTR" Nikolaev.
You may contact him directly and ask any question, here is his Instagram:
https://www.instagram.com/ttrandrey and YouTube Channel:
https://www.youtube.com/channel/UCTTIyGuNPmRZ-Fm9lhPBOaAHe is noname in crypto community but he is well-known in gambling. You will never find any issue about unpaid winnings in his casinos. And that is one of the reasons for us to have withdrawal limits - WE PAY WINNINGS. If other casinos may keep in mind to go bankrupt, just dissapear of create fake reason to avoind paying winnings, owner of LTC Casino is public person and he is charge of fair payments.
Going back to those who wrote that we are not going to pay OP's winning. Andrey "TTR" is multi-millionaire and such comment just make laughing anyone who knows him personally.
The contact of the casino owner are fake and he doesn't reply when i contacted him. The managers of his casinos do not reply at emails and u want us to believe he replies to social media??
Why do not prove to bitcointalk community u actually pay for real winnings??
I am not a shilling for sure and its over a month u kept my money/
The game provider sent u the result and u lied about not having the requested infos i have a prove in my email , they send u everything, u dont want to share the findings because not cheating was found and u don't want to pay.
Please put in contact of the casino owner since the management of ltc casino do not reply to any emails and the chat operators close the chats.
Your casino is acting like a rogue casino and i invite everyone to check my scam accusation and put a flag and warn others if LTC casino doesn't pay my winnings.
Its over a month , explain why in all this time if u haven't found anything u still keeping my money???
And please stop blaming the game provider because they have sent u all you needed but u don't want to share it because u don't want to pay.
i really hope whoever reads this dosen't touch your site till u come out clean.
Most fair crypto casino... HA!!