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Topic: Official Quoine Exchange Thread - page 35. (Read 48583 times)

full member
Activity: 248
Merit: 100
December 01, 2015, 02:24:25 AM
#75
did anyone already receive your fiat withdrawal? for me is still hasnt received yet!

I haven't received Fiat WD yet

even now is already the end of banking operation, but still havent received yet?

hello quoine, where are our money?
newbie
Activity: 9
Merit: 0
December 01, 2015, 12:55:14 AM
#74
did anyone already receive your fiat withdrawal? for me is still hasnt received yet!

I haven't received Fiat WD yet
full member
Activity: 248
Merit: 100
November 30, 2015, 11:31:47 PM
#73
did anyone already receive your fiat withdrawal? for me is still hasnt received yet!
full member
Activity: 199
Merit: 101
The Crypto Economy Flows Through Liquid
November 30, 2015, 11:11:48 AM
#72
Hi,

Current situation is that some of the new withdrawals are being processed by wire transfer, whereas some of the previous items are still pending our payment partner. I will be able to give a decent update tomorrow on the aged withdrawals still waiting to be received.

Normal service has unfortunately not yet resumed, but by end of day tomorrow we should hopefully have the backlog cleared.
sr. member
Activity: 266
Merit: 250
November 30, 2015, 10:48:19 AM
#71
Hi,

The concerns you are expressing are to be expected given the extensive delay and I do once again apologise - any kind of fiat withdrawal delay does not look good.

I have been advised that our payments partner is working through the payments today so all the payments should be processed by end of day, maybe tomorrow at the absolute latest. Then as long as your bank has processed and updated your balances, you should see your funds.

We do not fully automate the withdrawal process for security reasons.

Do continue to comment whether you have received your funds or not.


Hi, for IDR withdrawal to Indonesian Bank, are you still using local payment partner ?
Becasue last time I make withdrawal, the money is deducted about IDR 310.000 after 1% withdrawal fee,
I think that is for wire transfer fee. Is that you wire directly from Singapore Bank to Indonesia Bank ?

Hi,

The withdrawal now is 1% for IDR as per https://www.quoine.com/fees/ and then click on IDR for the latest rates

btw sir, whats the estimated time if i Withdraw to IDR now via Wire Transfer?
full member
Activity: 199
Merit: 101
The Crypto Economy Flows Through Liquid
November 30, 2015, 07:41:50 AM
#70
Hi,

The concerns you are expressing are to be expected given the extensive delay and I do once again apologise - any kind of fiat withdrawal delay does not look good.

I have been advised that our payments partner is working through the payments today so all the payments should be processed by end of day, maybe tomorrow at the absolute latest. Then as long as your bank has processed and updated your balances, you should see your funds.

We do not fully automate the withdrawal process for security reasons.

Do continue to comment whether you have received your funds or not.


Hi, for IDR withdrawal to Indonesian Bank, are you still using local payment partner ?
Becasue last time I make withdrawal, the money is deducted about IDR 310.000 after 1% withdrawal fee,
I think that is for wire transfer fee. Is that you wire directly from Singapore Bank to Indonesia Bank ?

Hi,

The withdrawal now is 1% for IDR as per https://www.quoine.com/fees/ and then click on IDR for the latest rates
member
Activity: 108
Merit: 10
November 30, 2015, 06:29:52 AM
#69
Hi,

The concerns you are expressing are to be expected given the extensive delay and I do once again apologise - any kind of fiat withdrawal delay does not look good.

I have been advised that our payments partner is working through the payments today so all the payments should be processed by end of day, maybe tomorrow at the absolute latest. Then as long as your bank has processed and updated your balances, you should see your funds.

We do not fully automate the withdrawal process for security reasons.

Do continue to comment whether you have received your funds or not.


Hi, for IDR withdrawal to Indonesian Bank, are you still using local payment partner ?
Becasue last time I make withdrawal, the money is deducted about IDR 310.000 after 1% withdrawal fee,
I think that is for wire transfer fee. Is that you wire directly from Singapore Bank to Indonesia Bank ?
full member
Activity: 199
Merit: 101
The Crypto Economy Flows Through Liquid
November 30, 2015, 06:17:43 AM
#68
8 hrs for btc withdrawal increases my worry.
Is it not automated? is there any manual operation involved for btc withdrawal?

Quoine account holders,

only few of us are speaking out here about delay.
We can judge if more of us are facing the issue.
If the delay is only for very few then we will hope that this is not a scam.

Hi,

Just to clarify, the bitcoin withdrawals won't be instant, as per the email you receive when you request a withdrawal. Typically it is 24 hours plus for bitcoin withdrawals.
full member
Activity: 248
Merit: 100
November 30, 2015, 06:00:35 AM
#67
okey ill wait for late more 24 hours
full member
Activity: 199
Merit: 101
The Crypto Economy Flows Through Liquid
November 30, 2015, 05:45:11 AM
#66
Hi,

The concerns you are expressing are to be expected given the extensive delay and I do once again apologise - any kind of fiat withdrawal delay does not look good.

I have been advised that our payments partner is working through the payments today so all the payments should be processed by end of day, maybe tomorrow at the absolute latest. Then as long as your bank has processed and updated your balances, you should see your funds.

We do not fully automate the withdrawal process for security reasons.

Do continue to comment whether you have received your funds or not.

full member
Activity: 248
Merit: 100
November 30, 2015, 04:49:20 AM
#65
hey quoine what happen with my WD its been 12 days and still nothing, and how can my friend req withdraw with over 70million IDR hasbeen already processed me only 7 million IDR still stuck in processing ?


i read in reddit there also some one askinbg about their pending WD

newbie
Activity: 9
Merit: 0
November 30, 2015, 01:07:43 AM
#64
Hi Quoine Support,

Please let me know the status. It has been 6 days and my withdrawal request is still pending.

Hi Raj,

Don't want to sound like a broken record but I'm unable to give any updates until next week, when we should be able to get these withdrawals processed during the working week. I really do apologise I can't give a more concrete answer but as soon as I know that they have been successfully processed I will let you know on here.
if possible, may you send me PM if your WD process is normal again?
i'd like to use ur service

Hi Quoine Support,

If you can explain your WD process for BTC & FIAT in detail and let us know where in the process it is delayed, we can understand and wait for it. Without any reason for delay, it is hard for us to remain quiet.
newbie
Activity: 9
Merit: 0
November 30, 2015, 12:51:06 AM
#63
8 hrs for btc withdrawal increases my worry.
Is it not automated? is there any manual operation involved for btc withdrawal?

Quoine account holders,

only few of us are speaking out here about delay.
We can judge if more of us are facing the issue.
If the delay is only for very few then we will hope that this is not a scam.
full member
Activity: 151
Merit: 100
November 29, 2015, 08:09:49 PM
#62
heeeelooooooo this is real exchanger or what?? 6 day for withdrawl rupiah still not come in bank account
8 hour for withdrawl btc and still not commin in my wallet??? it's scam?? or WHAT!!!!!
sr. member
Activity: 266
Merit: 250
November 29, 2015, 10:19:00 AM
#61
Hi Quoine Support,

Please let me know the status. It has been 6 days and my withdrawal request is still pending.

Hi Raj,

Don't want to sound like a broken record but I'm unable to give any updates until next week, when we should be able to get these withdrawals processed during the working week. I really do apologise I can't give a more concrete answer but as soon as I know that they have been successfully processed I will let you know on here.
if possible, may you send me PM if your WD process is normal again?
i'd like to use ur service
full member
Activity: 199
Merit: 101
The Crypto Economy Flows Through Liquid
November 28, 2015, 10:29:51 PM
#60
Hi Quoine Support,

Please let me know the status. It has been 6 days and my withdrawal request is still pending.

Hi Raj,

Don't want to sound like a broken record but I'm unable to give any updates until next week, when we should be able to get these withdrawals processed during the working week. I really do apologise I can't give a more concrete answer but as soon as I know that they have been successfully processed I will let you know on here.
newbie
Activity: 9
Merit: 0
November 28, 2015, 09:30:06 AM
#59
Hi Quoine Support,

Please let me know the status. It has been 6 days and my withdrawal request is still pending.
sr. member
Activity: 266
Merit: 250
November 27, 2015, 03:31:20 AM
#58
Hi,

Apologies for the delayed payments. We are experiencing some temporary delays with our payments partner. Obviously this is no excuse and we will be ensuring as best we can that we don't encounter a delay like this again.

Once I have a definitive time that these withdrawals will go out, I will inform you via this page.
its ok sir
as long as you guys keep informing customers and speeding up the WD
full member
Activity: 199
Merit: 101
The Crypto Economy Flows Through Liquid
November 27, 2015, 02:35:14 AM
#57
Hi,

Apologies for the delayed payments. We are experiencing some temporary delays with our payments partner. Obviously this is no excuse and we will be ensuring as best we can that we don't encounter a delay like this again.

Once I have a definitive time that these withdrawals will go out, I will inform you via this page.
newbie
Activity: 9
Merit: 0
November 27, 2015, 01:06:39 AM
#56
Money withdrawal is in processing status for last 5 days.
no reply from support, info team or from "quoine exchange" member in this forum except that he apologised for delay twice.
Is quoine exchange functioning?
How can i reach their support team other than posting here or sending mail to support & info?
Members, Pls let me know / guide me to solve this issue.
hey its been 9 days for me
also nothing from support that reply my message?


hifzi, are you based in singapore or foreigner?
I am in India and expected that the transfer need 3 days. No official response on the status is what bothering me a lot.
If you are based in Singapore, then you should get it almost on same day.
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