That's why I ask here bro, I'm tired of hearing the same answer every time I ask them but after someone told me here it took 2 weeks then I didn't ask anymore, I would come back after 2 weeks, that's a good idea right? Actually the main problem is that my withdrawal was not processed before KYC was verified if my withdrawal was processed then I would not care when my KYC was approved
After all I will continue to follow the process I know Duelbits have a good reputation here.
Investigation takes time and it is different case by case. Like when you submit KYC and platform verifies your KYC, it can be done automatically by third party software or by manual verification. Manual verification usually takes more time to complete and it often takes longer time if you have to do advanced or due diligence KYC.
It also has to go to in depth investigation if a casino has some evidence that you break their rules. They will investigate deeply to make sure when they make decision, it would be correct.
That's quite long if the process will take 2 weeks and I do know your feeling about the period of the process. From what I've read and known before, it differs per user and there's no exact period of time for the process. So those that have been approved within less than a day probably the requests and compliance weren't that much. But despite that, you're in good hands just as you've said with Duelbits. Just keep us updated in here on how long it took.
Duelbits have good reputation when they handle user cases and even with disputes or appeals, if cases are solid, they don't reject to pay users for their win bets or proceed withdrawal for users.
Duelbits have their representative in the forum as well and that user should not feel fearful about lack of support from Duelbits. Wait patiently for the case result.