And for anyone saying this is out of the blue, we even indicated a change of business model in December
Well it sure is out of the blue for me.
I just bought 3 weeks ago. Is a prospective customer seriously supposed to read through a 198 page thread to find that nugget before purchasing to find out they are bait and switched? I just read it now and find out I paid almost double to most everyone else. There was absolutely nothing on the website. I purchased a 'perpetual' license with a website full of plans for the future.
This really feels like a kick in the gut.
I demo'd the product for a while before purchasing. Found it was a little buggy, crashed daily, but it looked like it had an interesting future and had a committed developer. There was talk about upgrades with a strategy editor, back testing and support for decentralized exchanges. All things I wanted, so I figured I'd support the effort and wait to see what emerged. When I purchased the product I emailed asking about the timeline of these features and was told "We try and push a release every 3-5 week with new features". Support helped me learn the undocumented right click on the knight to save your strategies so they don't all disappear when it crashes.
I'd been on cryptotrader where the greedy folks there saw me as an annuity rather than a customer, so this was a refreshing change.
And now three weeks later I discover that all marketing should be untrusted. There will be no more releases, no strategy editor, no decentralized exchanges, and I blew a bunch of money on abandoned software. They probably won't even fix the bloody tooltips that don't fit in the popups.
Microsoft gives 10 years notice when they are going to discontinue a product. Here we're told - hey that single update you had, that's it... ...sucker.
Are you really suggesting a very small startup can give 10 years notice for anything? We are not Microsoft.
And now three weeks later I discover that all marketing should be untrusted. There will be no more releases, no strategy editor, no decentralized exchanges, and I blew a bunch of money on abandoned software. They probably won't even fix the bloody tooltips that don't fit in the popups.
What marketing exactly? Where did we say that there would be lifetime updates?
Depending on what you bought you get either 6 months or a year free on the new product. You also get to keep what you bought for life.
We didn't mislead anyone.
I am sorry you are disappointed, and once more at the risk of sounding like a broken record - we had to do this. Otherwise there would not be updates either as we wouldn't be able to survive as a company.
Jonathan