Topic: MegaPari | Gambling&Betting | Deposit in Crypto! - page 44. (Read 12177 times)

Hey. I've contacted the team once more about the support agent who referred to the 3x wager. After revising the conversation, we have noticed that the agent has mentioned 3x wager, which is incorrect. A player is asked to place bets equal to the amount of the deposit to activate the withdrawal. So the wager is 1x, not 3x. We are going to instruct our managers on the topic once more to avoid similar mistakes. We would like to apologize for the incorrect information given by the agent - it is not the quality of service that we are aimed at. 

I'm glad you were finally able to withdraw your money, I'm really happy for you.
However, you need to understand that such inconvenience happen all the time as casinos also need to protect their business  and they can't publicly share all the information related to investigations.
BTW, can you please tell us what the rollover was before you could withdraw your money. Was it 1x (as per their terms) or 3x (as per support agent reply)?

i spend my time in the live casino and be able to take 580 dollars from you finaly
good byeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee i withdraw all and receive it.

dont hide behind arbitrage or other fake "broken rules of TOS"
its easy when u have no proof to show us.


be careful all

man, when i ask the chat support how much i need to bet, they tell me rollover x3 my deposit lol
im sure i was almost done with my rollover x1
but x3 .... with odds cut ... i will spew the money in the casino nevermind im to bored now

I thought you are here and follow the thread? So as soon as I've got the feedback, I've texted you here. Sorry, it was not clear to me that you expect an extra e-mail. Anyway, happy that the 300$ are finally on your account. Please, accept our apologies for the delay.

Please, refer to the security via e-mail (you are already in touch with them) and you will agree upon a solution together. The reason for doing that is, again, that each case is unique and there is no standard solution/answer that support agents or even myself have for you.

Hey. Thank you so very much for the kind words. I really love my job and it is a great pleasure to connect players with the company, making communication easier and the distance shorter. Cheers!

i never do arbitrage so im ok i can look myself into the mirror
they have 0 proofs when they say this. want make confusion
i dont need arbitrage to win money in sportsbetting



as i say yes have the 300 dollars back in the account.
i will do the rollover requirement even i dont know how much bet
and sorry if u feel i speak bad, just my english isnt my first langage.
but i appreciate all the efforts the team mega pari put on my issue in the forum

Hey. You should be patient because your account is subjected under possible arbitrage betting. I missed this important details about Megapari official before but they really have the right to hold your withdrawal and balance since you might be damaging the casino if you are really involved on arbitrage trading. Your balance is fine now as per the representative and you should give feedback here to verify everything.

@Megapari I salute you for being patient and cool headed to address the issue even with problematic user like that. Typically new casino here has worst representative that always aggressive on customers that giving a negative sentiment. You've got my respect as new casino here. Keep it up.

ok now i receive it
but once again nobody send me email to let me know it has been done
i have to check every 5 min by myself ?
and since yesterday i ask by mail how much i need to bet for the rollover and still no answer
good job for sure

Hey. Accepted, but it can not be processed anyway. The security team has rejected the payment, the money are to be back to your account. Would you please send a screenshot with a sum on your balance? In our system we can see it is 300$ now. You may also need to refresh the page/log-out and log in again/reopen the app. 


At the time there is no way to create an automated response in a case like this, because each case is unique. If anything goes wrong, please, feel free to contact the support team or me here, in this thread, so that we have a chance to help you out.

PLEASE stop saying my withdrawl was not accepted


https://freeimage.host/i/image-123986672.HCe0zwx

this withdraw was accepted
the money left my account
we talk about THIS issue

it was accepted
if i not come to bitcointalk nobody will send me message to let me know what happend
so now this money is gone i dont know where, and they ask me to do the rollover... WITHOUT THE MONEY HOW I DO
they accept the withdraw
so send the money, or put it back in the account
why u make it so difficult ?


https://freeimage.host/i/HC6cwNI


security from megapari tell me the was approved
just give the money back now why it have to take 300000 hours its not like u have thousand of customers to take care

The security has put a limit due to the violation of T&C. Exact reasons/steps/procedures are private details that I unfortunately can not share. The whole complaint is based on the rules which MegaPari players are asked to follow.
"The security department has traced suspicious activity connected with arbitrage gambling and followed the rules described in T&C(point 2.32). It says that the bookmaker has the right to place restrictions on the player's account or block it altogether after tracking this kind of activity. Unfortunately, the security department can't share any details regarding any checking procedures they follow to ensure a proper fulfillment of T&C."

The balance is not freezed, the player had the opportunity to deposit and withdraw. The 300$  withdrawal was not accepted due to the T&C violation (point 7.4), it is now pending action from the security part. The player is upset with the limit and the time it takes to get the 300$ back, which is fully fair.


According to the screenshots sent by the player here and the feedback from the support/security team, the player has not contacted them on the topic of bet limits. The player referred to us here regarding this question, which is fully fine as well. This is the first time we get a request from the player to explain/provide details about limitation. I'm pretty sure that agents who operate in chats would probably do the same - request an official answer from the security team and make the player familiar with the T&C points connected to the case.

P.S. The investigation is over. As a result, the 300$ amount was credited back to the user's account. @frenchmika please check your MegaPari account.

investigation about what ? fact are simple
reject my withdraw so i can do ur rollover.
its just as simple as that
then u can make ur investigation why u accepted my withdraw then takle the money then tell me sorry u have to do the rollover to be able to have ur withdraw.

men, its since saturday

Can you share what's the initial finding that trigger your security department to freeze his balance? I know that he attempt to withdraw without completing the wagering requirements but he has valid reason to do that because the bookmaker gives him a small max bet on your sportbook. We want to know what's the reason for the sudden limit on his sportsbook account? Because I will do the same if I'm playing normally and winning then bookmaker limit my bet to a very minimum which is impossible to have a decent but. Please make a summary for initial finding so that we can have any idea on what's happening on your side.



Hmm, I think what he meant was he should not be posting here about his issue if your support is very cooperative to fix his issue in quicker way. I think he will not start to post here if everything is well explained by the customer support.

We kindly ask you to make yourself familiar with the whole conversation regarding the frenchmika's case. You will find that the bookmaker not just randomly puts a limit, but acts according to the T&C with which all players are asked to agree in advance.

Hey. T&C 7.3:
The Customer must place bets with stakes which add up to the sum of all deposits and the bets must have odds of at least 1.1. Permitted withdrawal amounts shall be calculated based on the amount of the bets placed from any given deposit.

Hey. I've requested feedback today's morning. We are waiting for the investigation to be completed in the security dept. The requests are processed in a row, so we should not expect an immediate answer from the team, cause the workloads are quite high at the time.

Well, the thread was actually created so that you have a chance to get in touch with us in a more informal way. I monitor all the created threads and contact my team  regarding questions/complaints that players have. I personally would kindly ask you for a bit of patience taking into account that the team is taking care for your case and in touch with you here (me) and via email.

anyway still no answer since almost 24h

they do mistake accepted my withdraw without rollover requirement
take the money off my account so how can i do the rollover requirement now ?

why they not cancel this withdraw so i can have the money in the account and do the rollover ?
why i need to complain on bitcointalk so they can send me email after that ?

not really
in pinnacle if i have limit 300 for one game, i can bet 300, then 300, then 300...
in playbtr if i have limit 300 i can bet only 300 if i try again after i cant
so they do this on purpose
and telling me i do arbitrage is ridiculous and its a big lie but once again they cant show evidence

anyway since yesterday still no news about my 300
except i need to do the rollover
but they take the money how can i do it lol

   
It's clear. a classic garbage site according to the tried and tested scheme = small profit and immediately a limit. and then send document after document just to harass the person. regulator, mediator, control, of course there is none

It's common sense that if they set a limit on a bet, it means they don't want you to bet more than that limit if their system allow it. I believe they need to fix this, anyway.

Thanks for the detailed answer. However, I read the whole Deposits and Withdrawals section and it doesn't say how many times exactly the player needs to wager the deposited amount before he can withdraw his money. 1x is the standard, afaik.

oh you dont see anything ridiculous about being asked for a damn BIRTH CERTIFICATE? LMFAO

that tells a lot about what people should expect here in the future

bro, my first withdraw was rejected and money was back to my account no issues
for TOS i know i have to rollover what i deposit, but when the odds are cut, or u cant bet more than 0.01 dollars the first things come to ur mind is to take back ur money
but anyway this is not the issue