Topic: MegaPari | Gambling&Betting | Deposit in Crypto! - page 42. (Read 12194 times)

I see so you double your deposit using casino bonus. This is a normal scenario especially that they are encountering too much user that winning using the bonus. Good luck on your KYC verification process because the guy above took 20 trials before his KYC approved after posting on this thread. I believe the representative helps him to make his verification process smoothly.


This

I just deposited $200, tried the bonus and requested a withdrawal of $400.  Instant kyc was requested.  I sent the identity and selfie 2 times, they didn't accept, they asked for a clearer photo, I'm still trying to send it

Base on the previous case above, KYC process wouldn’t took you so long if you provide a clear and valid ID to verify your account. The representative here is taking some vacation according on his post above which might slow down your request in case you encounter problem on the website verification.

How much is your withdrawal and deposit amount when you start playing here? Seems like there’s a lot of user requiring KYC for all those who withdraw? 

Hello,

When I saw your thread on the forum, I became a member and requested a small amount of money withdrawal.  My withdrawal request was denied and KYC was requested.  I hope it won't take too long.

Hey. A KYC procsedure is an absolutely normal requirement that is not necessarily followed by any suspicious activity. I hope it will take less time for you though.

Hey. The casino reserves the right to request KYC anytime. I dont really get what you mean by "suddenly" or "without any reason", since there is no exact time when players ought to pass it. You are free to deposit without KYC to have a chance to try out the platform, it is an absolute must for a player to have an option like that. The verification might be requested on your first/second/third withdrawal. Unfortunately, I cant share the exact reasons/markers that lead to KYC process. Yesterday I've made myself familiar with the analytics report - my colleagues share that they analyze a player's behavior in terms of what games/payment methods/playing methods players choose. We learn to predict a player's behavior on the platform in order to improve our services, incl. all the actions dedicated to safe gambling.

Absolutely not. I'm from a legal country (Germany), did not use VPN or whatever, did not take any bonus and simply played some sports bets. I guess they always do KYC if you withdraw more than your total deposited amount, which is totally fine with me. The only thing I complained about was that it took about 20 attempts to get the selfie photo right because the instructions I got were very general. The 48 hours are almost over so I expect my account to be verified any moment now and will let you guys know here.

@Megapari can we know what exactly the reason for the KYC verification requirements for this user? His statement is not complete and it seems like he was suddenly asked for KYC on his second time withdrawal without any reason. Maybe this user don’t take seriously the KYC requirements but other user in the forum threat this as a big deal.

I’m just trying to understand the bigger picture here. Does this account involves on shady transaction that violates ToS?

24 hours for verification purposes is still fine and in fact, it can mostly last for 48 hours or more than that on most platforms but don't worry because the OP here is so active and looks very kind, so I am sure that your concern is always going to be solved. Small payments were usually exempted for verifications or KYC's but that is if you don't have any pending issue. Once you are done with verifying yourself, you shouldn't be afraid to withdraw bigger amounts again because you will now be allowed to do it.

Don't worry if you withdraw all your balances because you can always deposit again once your urge of playing a gambling kicks in.

Hey. Yeah. Before further withdrawal you are asked to pass the verification. I've asked my colleagues from the security department, they say that applications are processed in a row, which means that there is no specific time that I can tell you. One day it takes few hours, the other day there might be work overload. I guess we might expect the verif. to be processed in 48 hours.

The verifying of my selfie photo is now already taking 24 hours and I still haven't heard anything back. Can you please ask why it's taking so long?
I tried to request a small payout but it was rejected immediately by the system for still not being verified.

Yohoo! Super, Im glad that everything is ok again. If you have any questions, Im always here in this thread to help

Okay thanks for the quick reply. Yes, I now see BTC is back available. All I need to do is wait till the verification is complete and then I will try to request it. Not for the full balance ofcourse, because I really like your website and betting options. Will surely keep most of the balance to bet with!

Hey. I've got a feedback from the financial dept. There is a payment agent responsible for BTC deposits/withdrawals worldwide (incl. your region). I attach a screenshot.
At the time I kindly ask you to wait untill the verification is complete and check once more if the withdrawal in BTC is available for you. Make sure not use any VPN services. If you get any specific error, please, let me know.

Hey, first of all, thank you for signing in and your patience during the verification process. I've got your account ID and created a request to check the payment agents for BTC in Germany. Regarding the verification -  it may seem strict, but we thus strive to ensure security and avoid unauthorized money laundering/gambling among minors and reputational risks for the casino. I personally have seen so many documents drawn in photoshop - accepting this kind of document may cause huge risks. The security dept is an independent team, their workflow is centered among proving accounts, so they may not behave as usual support managers. They do use scripts to process more requests - all requests are being processed manually and require time and effort of an independent employee.

Hello,

Thank you for you reply. I have now sent you my user ID per PM. I am from Germany and signed up 3 days ago.

Btw, update: the live chat employee was right that a minimum deposit in Ethereum enabled me to withdraw via Ethereum. This was not my preferred method but okay at least it was processed quickly. But for my 2nd withdrawal it was rejected and I had to send in my driving license and a selfie holding it together with my phone with the email conversation open with the security department. I sent about 20 different photos and spent 2 hours on it spread over 2 days, and now finally the photo was accepted. They were extremely picky on the quality which had to be top notch and every single letter perfectly readable. Not a problem, but the problem was their English was poor and they barely gave any instructions on which aspects needed to be improved. It was almost like a robot sending me those email instructions as it was basically always a copy/paste answer from before with a little bit of variation in between. Not great customer service but as long as they approve it and verify my account then I'm fine with it.
It's now in the process of verifying. Will update here how it goes.

And I would appreciate if in the meantime the BTC withdrawal function will be back available. Hope to hear from you soon.

Excuse my ignorance but what do you mean by "payment agent"?
Does this mean that withdrawals are processed manually and for each payment method you appointed an agent to process them. This is a bit weird, tbh!
Anyway, I think if you need to stop withdrawals for a certain coin for some reason, you need to stop deposits too or allow users to convert their existance balance into another coin so they can cash it out.

What about premiere league? Are you having a boosted promotion on match involves on this league. The league is already starting and I’m sure that many players will be interested on promotion involving this tournament like worldcup.



Looks like the representative is not aware that your Bitcoin feature is currently on maintenance. This is common newbie mistake but the website should just display a note that Bitcoin wallet is on maintenance rather than completely removing it on the casino that makes player confused.