Topic: MinerEU.com 850USD THunderX3 80 USD Blizzard , 4*Blizzard @ 60 USD each - page 58. (Read 94944 times)

Same problem here. Try to order A2mini and only shipping methods are:  free shipping for G-blade and local pickup from london. Can you help us?
Thanks.

I have just received 3 devices yesterday. Hashing already! Many thanks!

Has anything changed with regards to shipping? It seams the only option for shipping to Poland is now... local pickup in London. I just wanted to order a A2Mini, apparently I cannot...

Cheers!

Our management has contacted you regarding your order and explained the reasons.  Your frustration is understood. and there is nothing we could do if you are already pissed off but to offer what we promised and do it quickly.  which we again has modified the shipping option to accommodate you. 

We have provided options for your dead miners.  please let us know if there anything else we can do.

also, for those who wants to contact us, we don't normally come to the forum and dig out the thread, maybe this is what we need to improve. but we do want to say to all of you that if you got something you want to communicate with us, please go through our email chanel which has been pretty quick and swift. for many of you who write to us, you already know this is the case.

7th May, you told me this:


if you place another order on our website with 20 usb miners, we will modify the order and set it for free for you and dispatch to you immediately

8th May:

order processed, sorry for your inconvenience  again

If you say an order will be despatched immediately, then decide that actually, you're going to wait 8 days after it was 'processed' to send it. You really should have told me so rather than ignoring me. It didn't even take you that long to send out the original order even though it involved an international money transfer.
I wasn't happy about getting used miners, nor seeing the price drop below my cost price and my wholesale advantage disappear for new orders. A week after the 'immediate' compensation you grudgingly gave was processed, it hadn't been sent. Are you really surprised that I have been getting increasingly worried about this order and whether you will actually give any compensation? If you'd been quicker, I'd have ordered more. I have had BTC ready to send for over a week.
I've still got a lot of dead ones to sort out too, I had 2 DOA and I think 5 have died subsequently. How do I proceed with those? Can I get refunds or replacements, or did I lose the warranty by taking the compensation?

I'll try emailing you again, but you keep not replying

Hi, It seems we need to explain a few things :

1, @pictsidhe We will appreciate your understanding, and we can certainly sort everything out. As far as I understand, you think the compensation is given, but has not been executed or too slow to ship to you. We will try to proceed with this order.

2, Regarding address , We are in London E14, and we have given our details to a lot of pickup users. We can not however release this to public given the value of these goods is so high and potential security risks.

3, We are pretty quick and swift on email. [email protected]   . if we haven't get back to you, really want to say sorry to you. As far as we understand. there are 2 users like you who has orderred a batch that you find hard to sell because of the situation. Half of it is due to the condition of these miners and half of it is due to the price drop.


4, as you can see, after your report, we have dropped the price and we are honest about the condition of the miner. we have sold most of it by now. We do not intend to send you those miners, we are here to do business, and Gridseed sent us those miners we don't even know about.  We have asked for compensation, and you get 20% as compensation.  these shows we truely want to resolve this issue.  it is a bit slow, but please understand we need to talk to gridseed about it that is why it is slow.

Does anyone have a company name and address or even just the number for minerEU?
Some way to get a response from them?

Offering and supposedly processing compensation but not actually giving any is trying your best? Do you really think that that makes me feel better about dealing with you?

Not new, the front centre one is rusty, looks like they've had the dirt cleaned from them, though. That's a tedious job.

Last poster, you have a rusty one there! Looks like they've at least been cleaned for you, though.

It's time for my daily rant about getting shafted by minerEU.

One week after the compensation was 'processed', there is still no sign of any.
This pertains to an order from April 22nd.
This is a fast moving business, you can't make people wait the best part of a month and still not have their 'in stock' orders finalised.
That's my Gridseed reselling business fucked, then.


I bought new, minerEU sent used.

MinerEU don't honour the warranty, even on DOA.

MinerEU didn't believe me when I pointed out they'd sent me junk.

MinerEU couldn't be bothered to check the pics I took and put up of them, password protected for their eyes only. Well, not until I removed the password and put a public link in this thread several days later.

MinerEU finally offered some compensation a week ago, but haven't honoured even that feeble offer.

I doubt minerEU are getting any sales from people reading this thread any more, particularly as minerEU can't be bothered to put up a defence. Or even just tell me to go to hell.

This could have been quietly sorted out weeks ago, but that would have cost minerEU a gesture of goodwill. Losing sales and reputation seems preferable to them to taking a hit on a substandard order. That doesn't seem like the M.O. of an honest business to me.

Tomorrow, I'll start some legal wheels rolling to try and recover something from this debacle. Although I doubt minerEU will be in business long enough for it to achieve anything.

Brand New Gridseeds for 70$ each all the way from UK to Germany. I´m in Love.

Still nothing from minerEU about the compensation they supposedly processed last Thursday.
I could get miners from China faster than this.
Who's up for a group buy?

what are you looking for ?
I might be able to help you out
send me a PM

April 22nd, £10k. sent, but many rusty and dirty units. I resorted to posting in this thread after emails went unanswered.
May 8th, compensation order for April order supposedly processed, still not sent let alone received.
I was going to put another $5k order in this week, but thanks to the compensation not materialising, I haven't. Looking for somewhere else to buy.

Hi
not sure why you have had problems but so far this month i have spent over $8000 and not had a single problem with the Guys at MinerEU

May 9, 2014    Completed   $960 for 16 items
May 9, 2014    Completed   $1,610 for 11 items
May 2, 2014    Completed   $4,815 for 3 items
May 2, 2014    Completed   $1,615 for 1 item

May  2014            Total orders   $9,000

International bank transfers can take a little time. My compensation was 'processed' 5 days ago, and is yet to be even sent.
I wouldn't be surprised if minerEU went bust soon, taking a bunch of unsent orders with it. Has anyone got a 1k+ order recently?

Don't expect it to appear soon. But once there is a result keep your fingers crossed to have a good delivery time. Mine was just now updated and it is estimated for the 22nd of May. Seems like someone will be crossing Europe by feet to deliver the package. This is about $10k purchase that is going to take the ridiculous 15 days to be delivered. It took 5 days for MinerEU to verify a SAME DAY bank transfer. I don't know what to say to the guys I have bought the units for.

Unfortunately it seems that MinerEU no longer cares about their customers.

I'm still waiting for the compensation here 5 days after you said it was processed. I was actually going to put another order in, my feet are getting really cold.

I seriously doubt you liked having pics of rusty miners put on this thread. I did that because you had stopped replying to my emails about them. Now you've supposedly processed a not-very-good compensation plan, but 5 days later, still no sign of it. I'm just going to keep asking wtf is going on in your main sales thread until I get something from you.

What is that costing you in lost orders? It's nearly 2 weeks since you sent me rusty miners and I sill have no compensation at all.
This was a $10k order, how confident do you think smaller fish are feeling about getting good service form you after they read my posts?

I've had four of the last batch fail early too, In addition to the two that didn't work out of the boxes. Saying they are fine other than looks is not accurate.

Status of my order #1229 is "completed", but when i try to track the parcel the site of Interlink Express says "No results found for your search criteria".
Normally when somebody have tracking number there is info about the parcel.
Wrong tracking number? Order has not been shipped?

to be honest, we have took a huge loss on these blades.

not realy nice for the buyers price drops in 20 days from 1610 $ to 960 $ for a blade 
the only guy who makes money is the man in China with the big pocket of BTC and US$