First of all I want to say that I think MP staff, in the end, handled things well.
It seems that all the troubles they had, was largely due to an unfortunate coincidence of different circumstances. But MP staff jumped on it, and sorted out all stuck deposits, questions, etc, that people had.
But I hope MP can answer some questions I still have about how things went.
- Shouldn't MP, considering such a huge maintenance, have kept the old setup still standby. So in case something goes wrong or takes too much time, it can switch back to the old system?
- Why was such a big maintenance planned, when not all support staff was available?
- MP is not just for fun and betting, people actually use it as a wallet. They should have access to there money, always. Especially MP app owners who have lost revenues over almost a week. Why is it not taken more seriously to have an uptime close to 100%?
- Ranlo says sometimes an update consists of "nothing to update you on". I do not agree with that. Sure, you don't have to gives us information about all the inner workings of MP. Some is sensitive company information. But you can name issues, time lines, who to contact when having questions, just stay in contact to the outside world.
For all people who think I'm just whining, somebody said that before in this thread to me, please don't reply. When you have a business such as MP has, you should be prepared to answer such questions.
I don't believe you are whining either. We don't shy away from these questions.
The downtime is mostly a result of bad timing that was unforeseen.
I experienced a sudden death in the family, our lead developer went on emergency personal leave, Acoin had ran into a few wedding issues being a groomsmen, a few of our accounts were locked from Xapo's lack of support, and our secondary developer did not have enough information to make executive decisions without being able to fully predict the results.
Having said that, we still realize this is on MP. We will take this as a valuable learning lesson and have a better setup for emergency situations that might arise in the future.
