Hallo,
Ich hatte heute eine eigenartige Kommunikation mit dem Kraken-Support. Als ich vor einiger Zeit die Registrierung auf MtGox für die Rückzahlung vorgenommen hatte, hatte ich Schwierigkeiten die Kraken-ID einzugeben. Die private ID war zu kurz, die Public ID zu lang. Nach etwas probieren habe ich die aus der Public ID gelöscht und sie wurde angenommen. Trotzdem lieben Zweifel ob das die richtige ID ist. Deshalb habe ich heute den Krakensupport kontaktiert und wollte dort noch mal nachfragen. Ja sofort behauptete steif und fest mit MtGox & Rückzahlungen nichts zu tun zu haben. Ich soll mich direkt an MtGox und dort nachfragen was ich eintragen soll...
Kurze Frage an euch: welche ID habt ihr eingetragen? Ich vermute die Public ID ohne Leerzeichen, richtig?
Hier noch die Kommunikation mit dem Support. Mein Part ist blau:
Kraken: Hello! Welcome to Kraken Live Chat, I'm Bart. How can I help today?Show translated
I am trying to register Kraken on my MtGox-Account for repayment. I need to enter my Account ID. But none of the AccountIDs is accepted. The public ID is too long, the private ID is too short.
Which ID do I need to register at MtGox ??Kraken: I understand, but Kraken is not involved in the new rehabilitation claim process (
https://www.kraken.com/mt-gox-distribution). Please contact the MtGox trustee's help desk for clarification on what information you need to use (
https://support.kraken.com/hc/en-us/articles/207061757).
Your information is outdated, Its wrong what you're saying. Sorry.Kraken: What part is wrong? They will better be able to answer how to fill in their form.
Kraken is involved in the repayment plan. Its one of the chosen repayment partnersKraken: We are not distributing it, if you choose to receive it to your Kraken account thats your choice. You can email or call MtGox about how to fill in the form.
Ok, thank you. This communication is more irritating than helpful. Is there a 2nd level support you can ask?
It would be nice to hand over me/my question to your back office.Kraken: We do not deal with Mt. Gox trustee support, that is why I linked you to here on how to contact them
https://support.kraken.com/hc/en-us/articles/207061757.
yes, I've read thisKraken: If you contact them they will be able to tell you what ID they are looking for to add your account.
ok, thank you. Seems there is no 2nd level support on Kraken. I will contact MtGox support.Kraken: This is the procedure we follow when someone contacts us about this. Yes, you should contact them with your question.
Is there anything else I can help you with while we are on this chat?
It appears you are currently away from your computer. I will go ahead and end this chat for now, but please don't hesitate to reach out anytime if you need help!
Kraken left the chat