Topic: My 13.02 BTC and 157 ETH complaint against Stake.com - page 2. (Read 1153 times)
I really don't know whether to laugh or be mad at you. So what you are complaining is basically, indirectly it's stake's fault that you lost that much amount of money because they removed your self-exclusion? That makes zero sense as, you could easily create another account and gamble it all away. Or you might have gone to other casinos and gambled and lost there. Again, it was you who asked to remove the ban. I agree that stake is maybe at fault of letting you play there again after your permanent ban request, but that doesn't mean they forced you to play? Question is, would you have complained had you won rather than losing? Stake also should make sure they actually reinforce bans properly and not allow permanent banned members to play at their site again.
At this point, I don't think you will receive any portion of your funds op which is why I feel it's best for you to learn from this situation and move on.
You should have clearly warned him regarding this issue early on. Stake is wrong here for these reasons while Dancpats is wrong due to his inability to control his gambling addiction.
Self exclusion is not same as casino exclusion. We do not have policy for casino exclusion that was only option for our sportsbook players that wanted to clear the clutter with casino and games and only be able to play on sportsbook because that is what they came for on stake.
You clearly stated you do not want your account banned.
What you are stating here makes no sense. If there was no possibility of a complete casino ban, you should have explained that to the gambler properly and you shouldn't have granted his wish.You clearly stated you do not want your account banned.
You should have clearly warned him regarding this issue early on. Stake is wrong here for these reasons while Dancpats is wrong due to his inability to control his gambling addiction.
We are sorry that his vip host removed his casino ban that was indeed wrong, he asked from him to set that ban and his host told him its all set but also let me know if you change your mind.
And we are sorry that he removed his ban after that. If it was me I wouldn't do it. But his host did not break any of our policies.
We are improving our policies and making sure that things like this don't happen again. But it is users responsibility to read TOS and follow the procedures especially with very important and sensitive stuff like this.
At this point, I don't think you will receive any portion of your funds op which is why I feel it's best for you to learn from this situation and move on.
You should have clearly warned him regarding this issue early on. Stake is wrong here for these reasons while Dancpats is wrong due to his inability to control his gambling addiction.
Self exclusion is not same as casino exclusion. We do not have policy for casino exclusion that was only option for our sportsbook players that wanted to clear the clutter with casino and games and only be able to play on sportsbook because that is what they came for on stake.
You clearly stated you do not want your account banned.
What you are stating here makes no sense. If there was no possibility of a complete casino ban, you should have explained that to the gambler properly and you shouldn't have granted his wish.You clearly stated you do not want your account banned.
You should have clearly warned him regarding this issue early on. Stake is wrong here for these reasons while Dancpats is wrong due to his inability to control his gambling addiction.
The thing is that he did not ask for self exclusion. He did not follow self exclusion policy. If he did he would be permanently banned and would never had a chance to be unbanned.
What he did with his vip host asking for casino ban then asking to remove it etc was all unofficial and without any policy being followed. It was just good will on his vip host to help him out and fulfill his request for casino exclusion.
Also user had multiple accounts so even if he excluded 1 of his accounts by the policy he would continue to gamble on his other accounts or create new ones.
We are very responsible when it comes to gambling and being aware of the dangers of it. But unfortunately the simple fact is that casinos can only do so much to help you. If you want to continue gambling there is nothing any casino can do to rly stop you.
There are tons of crypto, fiat and real casinos where you can continue gambling even if one casino could find a way to stop you for good.
So please be responsible and if you notice you have problem with gambling seek for professional who will help you fight your addiction.
What he did with his vip host asking for casino ban then asking to remove it etc was all unofficial and without any policy being followed. It was just good will on his vip host to help him out and fulfill his request for casino exclusion.
Also user had multiple accounts so even if he excluded 1 of his accounts by the policy he would continue to gamble on his other accounts or create new ones.
We are very responsible when it comes to gambling and being aware of the dangers of it. But unfortunately the simple fact is that casinos can only do so much to help you. If you want to continue gambling there is nothing any casino can do to rly stop you.
There are tons of crypto, fiat and real casinos where you can continue gambling even if one casino could find a way to stop you for good.
So please be responsible and if you notice you have problem with gambling seek for professional who will help you fight your addiction.
https://prnt.sc/znicwi
https://prnt.sc/znig7r
https://prnt.sc/znino6
Thanks for your input, but as you can see above i followed the correct protocol in place at the time.
You can keep playing games with words and meanings, but the intent is clear.
No you did not. Self exclusion is not same as casino exclusion. We do not have policy for casino exclusion that was only option for our sportsbook players that wanted to clear the clutter with casino and games and only be able to play on sportsbook because that is what they came for on stake.
You clearly stated you do not want your account banned.
Stake has stated they were aware of my gambling issues, encouraged me not to gamble, but did nothing because "I wouldnt have liked it"
I request permanent self casino exclusions after Stake is aware of my issues
Stake removes it with one casual TG message
Admits poor judgement
Keeps all funds.
Have I got your position correct ?
And why does every Stake admin in this thread keep ignoring this?
https://prnt.sc/znino6
Clearly says players can request a casino exclusion and it will be honored and not removed if protocol is followed, which at the time was to request via live chat.
As you can see when that message was posted. It was after this case. We are improving our exclusion policy and because of this case we are making it so if user requires casino exclusion and follows the protocol how to request it won't be possible to remove it.
Also the screenshot you posted with support agent Andrija, you did not make from your account that you are arguing about here.
On this account you requested it from your vip host and then also requested from your vip host to be removed.
And also you had one more request 6 months ago where after cool off period of 24h you said to "Leave casino unblocked"
We have said everything here. I wont be continuing in this topic.
If you wanted to stop gambling you would need to follow simple procedure to get your account permanently banned as per our policy.
I am sorry that unfortunately even that wouldn't be enough to stop you from gambling or our casino or any other casino.
As stunna mentioned we will keep improving our policies and we will always try to help our users with gambling problems to find solutions and stop gambling.
The thing is that he did not ask for self exclusion. He did not follow self exclusion policy. If he did he would be permanently banned and would never had a chance to be unbanned.
What he did with his vip host asking for casino ban then asking to remove it etc was all unofficial and without any policy being followed. It was just good will on his vip host to help him out and fulfill his request for casino exclusion.
Also user had multiple accounts so even if he excluded 1 of his accounts by the policy he would continue to gamble on his other accounts or create new ones.
We are very responsible when it comes to gambling and being aware of the dangers of it. But unfortunately the simple fact is that casinos can only do so much to help you. If you want to continue gambling there is nothing any casino can do to rly stop you.
There are tons of crypto, fiat and real casinos where you can continue gambling even if one casino could find a way to stop you for good.
So please be responsible and if you notice you have problem with gambling seek for professional who will help you fight your addiction.
What he did with his vip host asking for casino ban then asking to remove it etc was all unofficial and without any policy being followed. It was just good will on his vip host to help him out and fulfill his request for casino exclusion.
Also user had multiple accounts so even if he excluded 1 of his accounts by the policy he would continue to gamble on his other accounts or create new ones.
We are very responsible when it comes to gambling and being aware of the dangers of it. But unfortunately the simple fact is that casinos can only do so much to help you. If you want to continue gambling there is nothing any casino can do to rly stop you.
There are tons of crypto, fiat and real casinos where you can continue gambling even if one casino could find a way to stop you for good.
So please be responsible and if you notice you have problem with gambling seek for professional who will help you fight your addiction.
https://prnt.sc/znicwi
https://prnt.sc/znig7r
https://prnt.sc/znino6
Thanks for your input, but as you can see above i followed the correct protocol in place at the time.
You can keep playing games with words and meanings, but the intent is clear.
No you did not. Self exclusion is not same as casino exclusion. We do not have policy for casino exclusion that was only option for our sportsbook players that wanted to clear the clutter with casino and games and only be able to play on sportsbook because that is what they came for on stake.
You clearly stated you do not want your account banned.
im sorry what ?
the user clearly , from his screenshots, requested a PERMANENT ban from casino , your support approved it..
was the user informed about this fact that " Self exclusion is not same as casino exclusion." at that time ? or only now u are pulling this arguement ?
The thing is that he did not ask for self exclusion. He did not follow self exclusion policy. If he did he would be permanently banned and would never had a chance to be unbanned.
What he did with his vip host asking for casino ban then asking to remove it etc was all unofficial and without any policy being followed. It was just good will on his vip host to help him out and fulfill his request for casino exclusion.
Also user had multiple accounts so even if he excluded 1 of his accounts by the policy he would continue to gamble on his other accounts or create new ones.
We are very responsible when it comes to gambling and being aware of the dangers of it. But unfortunately the simple fact is that casinos can only do so much to help you. If you want to continue gambling there is nothing any casino can do to rly stop you.
There are tons of crypto, fiat and real casinos where you can continue gambling even if one casino could find a way to stop you for good.
So please be responsible and if you notice you have problem with gambling seek for professional who will help you fight your addiction.
What he did with his vip host asking for casino ban then asking to remove it etc was all unofficial and without any policy being followed. It was just good will on his vip host to help him out and fulfill his request for casino exclusion.
Also user had multiple accounts so even if he excluded 1 of his accounts by the policy he would continue to gamble on his other accounts or create new ones.
We are very responsible when it comes to gambling and being aware of the dangers of it. But unfortunately the simple fact is that casinos can only do so much to help you. If you want to continue gambling there is nothing any casino can do to rly stop you.
There are tons of crypto, fiat and real casinos where you can continue gambling even if one casino could find a way to stop you for good.
So please be responsible and if you notice you have problem with gambling seek for professional who will help you fight your addiction.
https://prnt.sc/znicwi
https://prnt.sc/znig7r
https://prnt.sc/znino6
Thanks for your input, but as you can see above i followed the correct protocol in place at the time.
You can keep playing games with words and meanings, but the intent is clear.
No you did not. Self exclusion is not same as casino exclusion. We do not have policy for casino exclusion that was only option for our sportsbook players that wanted to clear the clutter with casino and games and only be able to play on sportsbook because that is what they came for on stake.
You clearly stated you do not want your account banned.
The thing is that he did not ask for self exclusion. He did not follow self exclusion policy. If he did he would be permanently banned and would never had a chance to be unbanned.
What he did with his vip host asking for casino ban then asking to remove it etc was all unofficial and without any policy being followed. It was just good will on his vip host to help him out and fulfill his request for casino exclusion.
Also user had multiple accounts so even if he excluded 1 of his accounts by the policy he would continue to gamble on his other accounts or create new ones.
We are very responsible when it comes to gambling and being aware of the dangers of it. But unfortunately the simple fact is that casinos can only do so much to help you. If you want to continue gambling there is nothing any casino can do to rly stop you.
There are tons of crypto, fiat and real casinos where you can continue gambling even if one casino could find a way to stop you for good.
So please be responsible and if you notice you have problem with gambling seek for professional who will help you fight your addiction.
What he did with his vip host asking for casino ban then asking to remove it etc was all unofficial and without any policy being followed. It was just good will on his vip host to help him out and fulfill his request for casino exclusion.
Also user had multiple accounts so even if he excluded 1 of his accounts by the policy he would continue to gamble on his other accounts or create new ones.
We are very responsible when it comes to gambling and being aware of the dangers of it. But unfortunately the simple fact is that casinos can only do so much to help you. If you want to continue gambling there is nothing any casino can do to rly stop you.
There are tons of crypto, fiat and real casinos where you can continue gambling even if one casino could find a way to stop you for good.
So please be responsible and if you notice you have problem with gambling seek for professional who will help you fight your addiction.
I'm just convinced this is an elaborate troll job at this point. The staff said they're going to correct their "mistake," and he's not getting a whiff of the funds he bummed out on gambling. What's he elongating this thread for anymore?
Consider: if Stake does return any amount, you have just carved out a new niche for people to exploit. What a lovely precedent! Think about it, too, as it's a conflict of interest for the casino - of course they would want you to revoke the self-exclusion - easy 'free bets'.
It's an unfortunate situation but I simply do not see any reasonable way you will get your money back.
It's an unfortunate situation but I simply do not see any reasonable way you will get your money back.
There have been quite some instances where books have returned the funds, thats why NO reputable book will overturn a permanent self exclusion
Thats the thing. Stake is attempting to say a permanent self casino ban is different, and they have no obligation to honor it... despite offering it as an option on their site, despite asking me if i wanted a permanent casino ban or for a set period of time. Despite confirming that I was approved for a permanent self casino ban.
What a thing to argue.
True. It doesn't look right on Stake's part.
It was a permanent ban, and not a "Whims and fancy" ban.
It's hard to judge on the internet, but if you really have a gambling problem, find professional help. A casino can do a lot, they can exclude you, ban you, but you'll always find a way to get back in, which you've done with different accounts according to Stunna. And if you can't, you'll just find yourself another place to gamble.
Here is a website for professional help:
Gambling Therapy – https://www.gamblingtherapy.org
Here is a website for professional help:
Gambling Therapy – https://www.gamblingtherapy.org
That's the whole point. He has only used 1 account and has not created any other accounts. That this is indicated by Stake.com seems to be an excuse to wash their hands in innocence. A mediator could be involved, an external party. Certainly NOT someone from the forum, that is extremely unreliable. Bodies such as the pogg are known intermediaries or SBR.
Consider: if Stake does return any amount, you have just carved out a new niche for people to exploit. What a lovely precedent! Think about it, too, as it's a conflict of interest for the casino - of course they would want you to revoke the self-exclusion - easy 'free bets'.
It's an unfortunate situation but I simply do not see any reasonable way you will get your money back.
It's an unfortunate situation but I simply do not see any reasonable way you will get your money back.
There have been quite some instances where books have returned the funds, thats why NO reputable book will overturn a permanent self exclusion
edit: i can look up some threads on gambling mediator websites, but anyone who has read situations like OP will know in most cases. books are forced to return the $ lost IF its a reputed,regulated book.
We do not differentiate sports betting & casino betting as different forms of gambling. If you have a problem then both should be avoided.
Why are you saying the complete opposite now that I have raised a complaint ? Greetings, I am considering moving my action to Stake, but at times i struggle with self control in the casino.
If I ask for a permanent ban in the casino and to only bet on sports
#1 Will that ban be granted?
#2 Is there any condition that it would be removed once granted?
#3 Hypothetically, if for any reason it was removed, and I lost more money in casino, what would happen?
Ty for your time
If I ask for a permanent ban in the casino and to only bet on sports
#1 Will that ban be granted?
#2 Is there any condition that it would be removed once granted?
#3 Hypothetically, if for any reason it was removed, and I lost more money in casino, what would happen?
Ty for your time
1. Yes, you can self exclude on the casino but still bet on sports. Support can help you do this, there are a fair few sports bettors that have done this.
2. It will not be removed if process is followed correctly and a permanent restriction is requested.
3. It really depends on the circumstance but our strict policy is not to remove self-exclusion. Has this happened for you elsewhere?
https://prnt.sc/znino6
You were upset that I contacted you anonymously and asked, but it seems I had good reason to.
Consider: if Stake does return any amount, you have just carved out a new niche for people to exploit. What a lovely precedent! Think about it, too, as it's a conflict of interest for the casino - of course they would want you to revoke the self-exclusion - easy 'free bets'.
It's an unfortunate situation but I simply do not see any reasonable way you will get your money back.
It's an unfortunate situation but I simply do not see any reasonable way you will get your money back.
What is this for nonsense reply?
Stake violated the rules and they should block and close the account, since he requested this.
What has this to do with exploiting?
It's hard to judge on the internet, but if you really have a gambling problem, find professional help. A casino can do a lot, they can exclude you, ban you, but you'll always find a way to get back in, which you've done with different accounts according to Stunna. And if you can't, you'll just find yourself another place to gamble.
Here is a website for professional help:
Gambling Therapy – https://www.gamblingtherapy.org
Here is a website for professional help:
Gambling Therapy – https://www.gamblingtherapy.org
If you deposit 1 BTC and make 13 wagers, then you did not lost 13 BTC
Or play with 1 BTC and make it to 13 and then lost the 13 BTC is also another story.
The best way to solve is to come to an agreement, where the user will get at least something from his deposits back.
If Stake.com is refusing, you should contact the master license holder. If they are not responding, write the gambling commission in Curacao.
If Stake.com is refusing, you should contact the master license holder. If they are not responding, write the gambling commission in Curacao.
Thats not something Im interested in pursuing. I appreciate the insight tho.
i hope eddie dosnt give u a dime
this is the dumbest player i have ever encountered
So, What I'm contouring from the situation at hand here is that, after requesting a permanent self-administered Casino ban for a period of time because of gambling issues, it is incredibly easy to lift this ban from yourself without much challenge or contestation. And that it should be a permanent ban that shouldn't be removed for any given reason, even if your life depended on it? Did I understand that correctly?
If so, then absolutely. The owners or the people hosting you shouldn't have removed the restriction that easily, and the fact they even acknowledged your self-control issues honestly just makes it all worse. They should've, at the least, explained what each type of ban indicates and what both of them entail.
If so, then absolutely. The owners or the people hosting you shouldn't have removed the restriction that easily, and the fact they even acknowledged your self-control issues honestly just makes it all worse. They should've, at the least, explained what each type of ban indicates and what both of them entail.
When I asked for the initial casino ban, they asked me if I wanted it for a period of time or permanent, I said permanent, and they approved the request for permanent self casino ban.
They now argue permanent doesn't really mean permanent and are now arguing a new policy that was not in place at that time.
i wasted my time to read trash. so u came to a casino. played and then lost then u came complaining? what if you won, will u have opened this thread? wth due respect you are a capitalk idiot.
idiots like this guy should not be given attention please
idiots like this guy should not be given attention please
Your self exclusion policy you keep pointing to has been updated multiple times since my initial request.
I did not create the self casino ban option. It existed. On your site. And I asked for a permanent one.
I think the facts are clear.
Stakes official position is we made mistakes and poor judgement and will be keeping all funds.
Do you deny the fact that you have, two times in a row, personally contacted and pressured the VIP host into removing the self-administered ban YOU have imposed upon yourself? Yes or no question.I did not create the self casino ban option. It existed. On your site. And I asked for a permanent one.
I think the facts are clear.
Stakes official position is we made mistakes and poor judgement and will be keeping all funds.
At this point, there is not much to be discussed anymore. YOU had requested the ban be lifted from you TWICE. The casino is not responsible for your destructive addictions. Had you not had a 'special' relationship with the owner, things might've gone differently, but you have exploited that relationship to get your way around. Then you come here all surprised and 'woe-is-me' that you've lost it all.
YOU are the CULPRIT. The thought of gambling away 0.05 BTC wouldn't even cross my mind, let alone 13 BTC. Better stick to your affiliate income from now on, that's something I wish I had.
If someone has an addiction, it is in line with expectations that they will ask again to have their account reopened. That is why it is also called an addiction.
If the user has indicated that he should be banned for gambling addiction, it is the responsibility of the site that the account should not be reopened under any reason.
And at the very least, a certain duration must be maintained.
The user should then be given the choice of how long their account will be closed, but if someone with a gambling addiction requests an exclusion, this should be taken seriously by the site at all times and the account may
not be reopened. These are also the rules of the gambling committee in Curacao.
Stake.com made a mistake here by reopening the same account. If they were new accounts, it would be the player's responsibility and problem. As far as I can judge here it is the same account, and if so then stake.com
must resolve and return the amount, or at least part of it.
The best way to solve is to come to an agreement, where the user will get at least something from his deposits back.
If Stake.com is refusing, you should contact the master license holder. If they are not responding, write the gambling commission in Curacao.
If Stake.com is refusing, you should contact the master license holder. If they are not responding, write the gambling commission in Curacao.
Jump to: