Topic: My 13.02 BTC and 157 ETH complaint against Stake.com - page 4. (Read 1168 times)

I sympathize with op here. Stake is clearly at fault here based on the proof that op provided. It's like the casino ripped off a drunk customer and aren't claiming responsibility.

This is really unfortunate for op considering the fact that he lost huge amounts overall. I feel that he should be reimbursed the entire amount since it's Stake's fault. Next best option is to reimburse 50-75% of the amount.

Either way, op isn't at fault here. I hope Stake looks into this matter seriously and rectifies it by providing an appropriate solution asap.

Hi,

I was referencing a similar complaint to show stakes responses on the matter.  That is not my complaint.


My complaint is far more valid,  and they settled that one.   I imagine since mine is for a much greater amount, they have decided to take a different position.



To your last question,  I think it would be reasonable to assume I might have gambled in a different casino or different account..   but I dont think thats relevant here.    Had I made a new account, and evaded a permanent exclusion,   then I would absolutely have no claim.    But thats not what happened.

I appreciate the kind words of encouragement

He clearly stated to the site that he had a gambling addiction and that the site should block his account. this MUST respect the site and if a player requests this self-exclusion then the site must comply. His account should never be reopened, and Stake must pay back the money he lost after requesting the connection. I think you can also email the licensee about the situation.
Stake.com has had issues with its license 2 months ago, probably due to fraudulent activity through its site. Stake.com is therefore on the radar of the gambling committee in Curacao. I would work on it if I were you, it is a lot of money.

Stake.com is 100% wrong here, as they reopened the account, which is forbidden to do when its closed for gambling addiction.

I do think that Stake is somewhat at fault here for revoking a clearly permanent ban. And I do think that they should at least take some responsibility for that.

However, from a more pragmatic standpoint, as actmyname said it is very unlikely that you're going to see your BTCs back any time soon.

Perhaps you should negotiate for a partial settlement, but that is likely the best-case outcome here. And by partial I don't mean half of the lost amount, probably way less.

Okay, I see you really have a gambling problem. However. You can't just beg the owner of the casino to unlock your account again, get into your habit once again and piss away a million dollars and expect a refund after you got broke.

Its not how the gambling world works. Not even if they shouldnt unban your account. Its your fault and you need to face it like a man.

I think you should go and see a medical professional asap and you should accept responsibility for your actions.
I don't know what you expect from Stake or any other betting website, as they can't protect you from yourself if they enable you to use only sports betting and restrict access to casino and everything else.
People lose or win money on all games and not just in casinos, for example tonight Barcelona lost at home in Champions League from PSG and so many people got rekt except bookies, so you need to learn money management and self control when betting and only bet with money you are willing to lose.
I wish you all the best and get well soon.

What is this for nonsense reply?
Stake violated the rules and they should block and close the account, since he requested this.
What has this to do with exploiting?

Seems they can eliminate that exploitation by simply not revoking  permanent self casino bans/exclusions,   which is their current strict policy.

To summarize: Did you really lost 13 BTC from deposits or was 13 BTC the amount of bets you placed?
If you deposit 1 BTC and make 13 wagers, then you did not lost 13 BTC
Or play with 1 BTC and make it to 13 and then lost the 13 BTC is also another story.

The website stake.com probably doesn't care that much whether you have a gambling addiction or not. Their only concern is that you can continue to deposit as much as possible.
Is there no option on the platform that you can exclude your own so that you can no longer log in and therefore remain excluded via the system for that period?
If Stake did not allow this or did not comply with your request, then they have seriously broken the rules of the gambling license.

I guess he is talking about the total volume of his gambling on stake.

If thats the case, I'm up for a refund of my 30 BTC and 460 ETH too
https://prnt.sc/zrwoj0

I checked the Askgamblers thread that you linked in your OP and you don't mention those 13 bitcoins or 157 ethers there. You mention total deposits amounting to £640.54 and that you made withdrawals of £337.40. You asked for the difference of £303.14 to be returned to you and Askgamblers supported your case. They felt like you did enough to request permanent exclusion, so Stake paid out.

What is confusing me is why you are talking about 13.02 BTC and 157 ETH in this thread, but you requested and talked about litecoin transactions totaling £640 at Askgamblers?

You are honest about your gambling addiction, that's a good thing. I hope you find the mental help you need to defeat your demons. Tell me something else honestly. If the self-exclusion and ban was never lifted on your account, would you have created another Stake account or used another casino to gamble?

You described it in a way I wish that I had....     they can argue technicalities,  but whats clear is,  this was not within the spirit of responsible gaming,   and within the clear intent of what the permanent self casino ban was to achieve.

Everyone who is saying take responsibility and stop gambling doesn't understand the addiction part. Even if you happen to gamble yourself.
He did take responsibility. He asked for the ban. The addiction is what brought him back. Yes, he could have just made another account. That doesn't mean that stake didn't do wrong by him. They say they practice responsible gaming and should have stood by it. His name should have remained in place.

Op I'm sorry this happened to you. I have a pretty bad habit myself. I can. Admit I have a problem but I can't bring myself to even take this first step of self exclusion yet. Each day it seems to be getting closer and closer though. I hope you find the help you need and I find it as well.

You nailed it exactly.


At least I didnt confuse everyone lol

Is that a problem? If they make permanent bans/self-exclusions actually permanent, then there's nothing to exploit.


While it sounds like stake probably never should've unbanned the account -- if we're being realistic had stake not unbanned the account -- I am pretty the OP would've found a way to gamble either at stake on a new account, or at another casino.

Gambling addictions are no joke, I really hope the OP takes it seriously and gets the help he needs.  

I expect Stake to make this argument, that had I won,  we wouldn't be here.


That's the point tho.   We shouldn't be here.   I shouldn't have lost,  or won,  in the casino after completing their protocol for a permanent self casino ban.

I had a discussion about stake and their banning ways with the owner too and I managed to get banned but I am still able to withdraw my affiliate earnings, works great for me since then.

You should honestly just stop gambling and move on, you seem like you could earn that btc back in no time Don't waste your time on gambling, I also have no self control and needed the ban but you shouldn't have asked for a liftoff in the first place.

Just keep away and maybe try to earn instead of wasting cryptos on such sites.

All the best buddy, you'll be good sooner or later. Don't worry too much, I lost a lot too and its a lesson for yourself. It will get better. The most important thing about gambling is: fun. If the fun stops, you should stop.Thats what I can tell you from my heart. I think about this everytime I go to a gambling site and it dramatically helped me, even though I still loose 500-1000$ on some days, its remembering about having more fun then greed because on sites like this its easy to just gamble a million $ away in a couple of seconds. Its very dangerous and tempting at the same time. You need to figure this out for yourself.

You always have to remember that even if you win a lot of money you will loose at the end because the won money will be deposited sooner or later again to the same casino. Its your mind which needs to get adjusted by yourself.

Consider: if Stake does return any amount, you have just carved out a new niche for people to exploit. What a lovely precedent! Think about it, too, as it's a conflict of interest for the casino - of course they would want you to revoke the self-exclusion - easy 'free bets'.

It's an unfortunate situation but I simply do not see any reasonable way you will get your money back.

What's your endgame here, then? Do you want those 13 BTC back? Are you warning others? What's the ultimatum behind this topic?

If it's the former, then you can kiss that sweet stack of whole BTCs good-bye. You ain't gonna see it again sitting in your wallet collecting dust. I agree that the blame isn't entirely on you, a small fraction of it is on the house itself for letting you off a self-ban that is supposed to be permanent. But you were fully conscientious of the typical risks of gambling, I don't think i need to spell it out for you.

You gave them the all-clear with those Telegram messages. Don't even dream of taking this to court, you'll be wasting both the owners and yourself's time.

If it's the latter, then I appreciate your altruism. But I'm curious, how did you get a hold of these 13 BTC and ETH? Sure hope you didn't drown yourself in debt pulling loans round-about. Are you an old miner, perhaps?

In any case, hope you get ahold of your self in these trying times, I know how bitter it must be to lose that kind of money. Best wishes.