I do not believe this was a scam attempt, obviously, and didn't belong in that forum, but at the same time I believe it deserves it's own thread for discussion and hopefully a resolution.Casino: Stake.com
Owner(s):
https://bitcointalksearch.org/user/stunna-81292Amount: 13.02 BTC & 157 ETHI am a problem gambler with self control issues, and on 6 June 2020 I requested and received approval for a PERMANENT self casino ban at Stake.com
Proof #1:
https://prnt.sc/znicwiProof #2:
https://prnt.sc/znig7rThis "permanent" self casino ban was later removed at my request with 1 telegram message
I then requested another permanent self casino ban on 23 September 2020 and it was granted/approved by the owner directly since he is my VIP host.
I will post the proof of this if it is requested by or disputed by Stake, it's a private telegram message and I would like to respect his privacy.
This request was also removed and I was able to play in the casino again.
Proof that I have been able to bet in the casino as recent as last week:
https://prnt.sc/znijh5I tried to resolve this privately with Stake but was told "you would have just made another account to evade the ban"
After realizing this was a poor argument to make, they said I only requested a permanent self casino ban and not a self exclusion.
I agree, I did, multiple times, and it was granted. But they are trying to play word games saying a permanent self casino ban is somehow different than self exclusion. This feels like a bad faith argument to make, and I would ask Stake what their interpretation of a permanent self casino ban is exactly?
Here is Stake.com referring to the process being to request via live chat and that self exclusions are never removed for any reason what so ever, in another complaint on another site. This is around the same time as my initial request, months before they updated the procedure
https://prnt.sc/zqko9shttps://prnt.sc/zqjerolink to dispute:
https://www.askgamblers.com/casino-complaints/stake-casino-failure-to-close-account-and-follow-responsible-gambling-regulationsI also confirmed with one of the other owners that its allowed to request only a permanent self casino ban and still play sports, and if it would be removed for any reason..
He told me, yes I am allowed, and that they have a fair amount of players who do exactly that. He said it would not be removed for any reason, and that it is their strictly policy to never remove a self ban/exclusion request
Proof:
https://prnt.sc/znino6I also have countless messages with the owner (my vip host) where he acknowledged my gambling problem prior to me requesting the permanent casino bans, so any argument about not knowing, or not having enough info to determine if i was a problem gambler would be insincere. It is also irrelevant if they knew or not, I explicitly asked for a permanented casino ban multiple times and was approved each time.
I will post these messages as well if requested by Stake, or if they dispute having knowledge.
Some of us are able to control themselves and others like me struggle with it big time, and when we go through the stated process to request self casino exclusions/bans/ whatever word you want to use, this is where the responsibility of the casino comes in.
It seems disingenuous at best to try to dissect the terms "permanent self casino ban" and "permanent self exclusion" and argue they are different and to then refer to a new policy that was not in place at the time of my initial request.
I do not like that I had to post this for public view, and it hurts me to cast Stake in a negative light because I genuinely like so many of the people there and think they are likely the most reputable and safe (for your funds) crypto site online , nor do I believe there were any ill or bad intentions when the self bans were removed, however it was still a mistake and extremely poor judgement, and should be corrected, but not at my expense.
(The 13.02 BTC and 157 ETH is the amount I have lost in their casino since the permanent self casino ban was approved and issued to my account)