Topic: My 13.02 BTC and 157 ETH complaint against Stake.com - page 5. (Read 1170 times)

You do make a fair point but I think in the end it is up to the casino to deny you the service or not. You requested for a permanent casino ban and it is up to them to ban you or not. I can completely understand your addiction point of view. I have friends who have gone through the same phase. Even if it was one of my friends, and they had attempted to communicate with the casino's staff and requested unban and then tried to play casino games.. then its my friends issue and I would request him/her to seek medical assistance for their addiction. I will say the same to you. You have lost the BTC and ETH at your own volition. I would say that casinos and sportsbooks should have something to deter addicted gamblers. Bet365 has alerts for those. Not sure if anyone else does. Gambling addiction is no joke. There was some news I read recently that a man bet his wife with one of his friends and lost.

He is not a stake.com rep.  His words are currently being sponsored by stake.com, and they told me they were aware of his ponzi scams.  Chances are stake.com is a collection area for his 2,600 stolen coin.  

I again requested it to be removed via telegram.


I don't enjoy admitting I am a degenerate with no self control,   I think most guys who request a self casino ban eventually ask for it to be removed,  but its the casino's responsibility not to do so after the process of requesting a permanent casino ban has been completed.


Otherwise,  whats the point of having the process if it can be undone so easily ?

Okay, just wanted to clear that up. No one enjoys admitting their degeneracy I'm sure, I am sympathetic to your situation.

I think this really reflects poorly on stake.com. Trying to be pedantic about a permanent ban vs permanent exclusion of a specific section of their site is not within the spirit (perhaps even the legality of their license, though I have no knowledge of this, just wondering) of the whole Responsible Gambling section. I wonder if they would have been stricter if the player was not betting so much but seeing the size of your gambling they let it slide.

Either way, I'd be interested in hearing what a Stake.com rep has to say about this. Being able to just revoke a perm self exclusion by a telegram discussion seems very weird. I'd think they'd at least allow an "Are You Sure?" period or something like that.

I am sorry for your situation.  It seems you realize that you have a problem and that is a great first step.  The next step will be accepting personal responsibility for your actions.  I don't know if a casino is required by law to ban users at their request.  That seems a bit far fetched, but I'm no expert.  If that were the case, should cigarette companies refuse to sell cigarettes to buyers that are addicted to nicotine?  Should we be burning Starbucks down because they sell coffee to repeat customers?  I don't think so.  Should Stake.com have left you banned?  Probably.  Do you have a valid complaint against Stake.com?  It doesn't appear so.  It appears you lost a lot of money from some bad bets and are now angry about it.  I don't think you have a valid complaint.  I also think had you won money instead of lost, you would be happy now.  If how you look at someone's actions is dependent upon a random outcome then I think you have other problems then this. 

I am curious where someone with these types of issues handling money would get 13 BTC.

Stake allows you to permanently block casino  but still bet sports.


For whatever reason,  I do not have control issues with sports betting.   Casino causes me problems and i lose all control with it.


The owner made it clear i can ban casino permanently and bet sports,  and the casino ban will never be removed as it is their strict policy not to remove.


https://prnt.sc/znino6

As far as I understand, you didn't want the self exclusion from stake coz you wanted to bet on sports section of theirs.

But you lost the said amount on their casino section post revocation of the "permanent casino ban".

If that's the case, the ban shouldn't have been rescinded that easily with just a simple message.

When I asked for the initial casino ban,  they asked me if I wanted it for a period of time or permanent,  I said permanent, and they approved the request for permanent self casino ban.



They now argue permanent doesn't really mean permanent  and are now arguing a new policy that was not in place at that time.

I'm confused about this part:


What transpired such that the request was removed again? Did you speak with someone or was it just working again somehow?

I don't get it. You requested permaban because you have gambling issues and then when you are banned, you didn't take your funds out?  I'm not sure how stake.com works though so excuse my ignorance here.  If you have gambling issues so why not just get your funds out there.

But since you still try sports, then I guess you weren't banned at all and you still have not controlled yourself.

So, What I'm contouring from the situation at hand here is that, after requesting a permanent self-administered Casino ban for a period of time because of gambling issues, it is incredibly easy to lift this ban from yourself without much challenge or contestation. And that it should be a permanent ban that shouldn't be removed for any given reason, even if your life depended on it? Did I understand that correctly?

If so, then absolutely. The owners or the people hosting you shouldn't have removed the restriction that easily, and the fact they even acknowledged your self-control issues honestly just makes it all worse. They should've, at the least, explained what each type of ban indicates and what both of them entail.

Sorry if I wasn't clear,   there was a lot of info to share.


TL:DR

-I followed protocol and requested permanent self casino block via live chat - request was approved and casino was blocked

- Stake Owner removed permanent casino block after 1 TG message to him

- I again requested permanent casino block this time directly to owner,  and he blocked it

-Stake Owner again removed permanent casino block

- I lost a fuck ton more money in the casino

To make it simple OP asked for a permanent self exclusion but it didn't work since his vip host was able to remove it via telegram if im not mistaken.

And then there was a misunderstanding as OP was always reaching out to his vip host instead of the live support for this issue which was already mentioned in one of the screenshots below. 

I think not only you, I'm confusing as well :p. However, I think what OP trying to say is he want a permanent casino ban on stake and they didn't do that (or they did but then remove it).

Does anyone understand what is OP trying to say on here or is it just me who confused what's actually going on here?

I do not believe this was a scam attempt, obviously, and didn't belong in that forum,  but at the same time I believe it deserves it's own thread for discussion and hopefully a resolution.


Casino:  Stake.com
Owner(s):  https://bitcointalksearch.org/user/stunna-81292
Amount:  13.02 BTC  & 157 ETH



I am a problem gambler with self control issues,   and on 6 June 2020  I requested and received approval for a PERMANENT self casino ban at Stake.com

Proof #1:  
https://prnt.sc/znicwi

Proof #2:
https://prnt.sc/znig7r



This "permanent"   self casino ban was later removed at my request with 1 telegram message


I then requested another permanent self casino ban on 23 September 2020  and it was granted/approved by the owner directly since he is my VIP host.

I will post the proof of this if it is requested by or disputed by Stake,   it's a private telegram message and I would like to respect his privacy.



This request was also removed and I was able to play in the casino again.  


Proof that I have been able to bet in the casino as recent as last week:
https://prnt.sc/znijh5




I tried to resolve this privately with Stake but was told  "you would have just made another account to evade the ban"

After realizing this was a poor argument to make,   they said  I only requested a permanent self casino ban  and not a self exclusion.

I agree, I did,  multiple times, and it was granted.  But they are trying to play word games saying a permanent self casino ban is somehow different than self exclusion.   This feels like a bad faith argument to make,  and I would ask Stake what their interpretation of a permanent self casino ban is exactly?


Here is Stake.com referring to the process being to request via live chat and that self exclusions are never removed for any reason what so ever, in another complaint on another site.   This is around the same time as my initial request,  months before they updated the procedure

https://prnt.sc/zqko9s

https://prnt.sc/zqjero

link to dispute:  https://www.askgamblers.com/casino-complaints/stake-casino-failure-to-close-account-and-follow-responsible-gambling-regulations





I also confirmed with one of the other owners that its allowed to request only a permanent self casino ban and still play sports,  and if it would be removed for any reason..

He told me, yes I am allowed,  and that they have a fair amount of players who do exactly that.   He said it would not be removed for any reason,  and that it is their strictly policy to never remove a self ban/exclusion request

Proof:  
https://prnt.sc/znino6



I also have countless messages with the owner (my vip host)  where he acknowledged my gambling problem prior to me requesting the permanent casino bans,   so any argument about not knowing,  or not having enough info to determine if i was a problem gambler would be insincere.   It is also irrelevant if they knew or not,  I explicitly asked for a permanented casino ban multiple times and was approved each time.

I will post these messages as well if requested by Stake, or if they dispute having knowledge.  



Some of us are able to control themselves and others like me struggle with it big time, and when we go through the stated process to request self casino exclusions/bans/ whatever word you want to use,   this is where the responsibility of the casino comes in.


It seems disingenuous at best to try to dissect the terms "permanent self casino ban"  and "permanent self exclusion"  and argue they are different and to then refer to a new policy that was not in place at the time of my initial request.  


I do not like that I had to post this for public view,  and it hurts me to cast Stake in a negative light because I genuinely like so many of the people there and think they are likely the most reputable and safe (for your funds) crypto site online , nor do I believe there were any ill or bad intentions when the self bans were removed,  however it was still a mistake and extremely poor judgement,  and should be corrected, but not at my expense.  




(The 13.02 BTC and 157 ETH is the amount I have lost in their casino since the permanent self casino ban was approved and issued to my account)