My question is, by hitting that Lock button on the Accounts tab, did it setup a PIN for him? Or is that option only available when a PIN number has already been created?
The "Lock" option is ONLY available if a PIN Code has already been setup previously... So, he must have setup a PIN and forgotten what it was.
So, I'd say it wasn't entirely your fault that he is now locked out. I'd suggest he tries his "common" PINs... 6 numbers required if I'm not mistaken.
Curiouser and curiouser... since you can't create a pin code without getting and retyping in your seed.
Yes I am not totally sure what is going on, or how he did what he did. I actually didn't meet him, but one of my associates did, but that doesn't really matter, so I don't have first hand details unfortunately. Basically my question boiled down to, on Android, can you lock the Accounts page without previously setting up a PIN? Per HCP, that option is not available without previously setting up a PIN number, so regardless of what my associate did by hitting lock, if he didn't have his PIN number or backup phrase, he was SOL from the beginning.
From my understanding, he was incredibly new to the entire thing and completely blew threw reading anything that the app told him to do. My guess is that he copied the words and just pasted them, input them to get it setup, then erased them. I don't know for sure, but from what I have been told, he has neither his PIN nor the phrase, and in my opinion with the provided information, that is completely on him.
I appreciate the help, if you have any more information please let me know. I have an old phone at home I plan to go and boot up and install Mycelium on to just double check that that "lock" option isn't there without a PIN setup.
Thanks