Why delete my post and leave his?
Because he is a client that tries to help resolve the issue and further the business if possible, he understands the situation and while taking an unbiased standpoint even he looks at the facts.
The problem is that most of your clients are not privy to the facts so sadly we can not judge the situation on them. Instead if anyone posts an opinion contrary to your personal bias they comment is deleted, or at least the perception for my point of view. Perhaps that is not how you mean to come across.
I'd love to help you, had even offered via e-mail to help on the customer service end as I was a retail manager for two years, in which I helped turn around a failing store. There was no response.
All I want if for this all to be over and if I had a magic wand to fix all the issues I'd lend it to you.
They even deleted a post of me saying we should not be biased or bigoted. I'll gladly share my deleted posts with anyone who wishes as this thread is being manicured to present a false narrative surrounding the entire reality of the situation.
If you'd care to send an NDA we'd be glad to hear what's really going on. Its all that most of us wanted to hear in the first place.
We'd like to put it out in the open, and it will in due time. We are not con-men, or a scam. Even our manufacturer's CEO (who must have some damn free time to spend) has gotten on this forum to try and prevent the inevitable. It was just an instance where several things happened in the wrong way in a continuous order. There is no one to blame other than ourselves and our choices which we have made until this point. We remove comments based on the content in those comments. Like employee names or customer opinions that may seem like spam, or opinions of those that have just tried to bring us down from day one like phineaus or sirminesalot (who most likely does not mine alot btw) for example.
All in all, if our clientele were smart, they'd try and help us succeed so we could generate new income, deliver promptly and take actions necessary to keep them at a level which is equal to or above satisfaction. Every comment with a negative context about AMT results in the possible lack of sale, or the inevitable closure of business due to mistakes made on both sides, on ours and our clients side as well. We have never been politically correct from a corporate standpoint, but it was also that aspect which attracted some of our clients to begin with. "who cares if they are assholes, they get the job done and I got my miner and it mines" which was said about us after delivering the bitfury miners when we started.
Yes we may have disorganized management. And we may have trusted the wrong people, or manufacturers or even consultants which led us down this path today. But it was our fault to do so. And all in all, there isn't much we can do it about it now, so when your backed up in a corner by everyone around you, one either fight them off one by one until your out of the corner, or you collapse and take the beating and wallow in it for years to come. Which do you think we're going to do based on what you know about us.
And even when its out in the open, and everyone's knows exactly what happened which to an extent has been posted on this forum already we believe, by an eve's dropper of sorts in our office, those which were greedy from the start would never be satisfied anyway. So either we work to build our business to rectify all of our clients, or we give up and go bankrupt and then you'll all fee the same way hashfast's clients feel now. Or we'll be put in prison for fraud even though its clear that we partnered with a swiss company, who made a chip, who was late, and we hired subcontracted manufacturer who has admitted faults in their production and when we still sought alternative options for clients and were silenced by plaintiff's counsel for fear of loosing everything all together when trying to provide those options to customers. How is that going to impact plaintiff's counsel? And now, we can either deliver your original orders, or settle, or fight or give up.
There have been other characters (very few) in this industry that have been through the exact same thing even and even after it was done and finished and there were no legal obligations of repayment, they still made sure people were paid back or at least satisfied to some extent. Anyone remember Basic?
But its hard to do that when your name is ruined on google, and its even harder when some of your clients have nothing better to do then sit on a forum waiting for an outcome which can only result in their further dissatisfaction. Like the people that go to a casino to loose, just to feel the rush. And when a hillbilly extortionist from Illinois still on a day to day basis makes sure things are optimized so carefully because hes being paid by a competitor.
Think about it logically and put yourselves in our position and ask yourselves what you do. After you've already lost the race, would you give up and choose to not stay in an skeptical market which sells a machine that produces an electronic algorythm which doesn't exist and has no value other than that of which its given by the community around it. Think about it, and then ask us again why we need to delete posts and what our intentions are going forward.
