Haven't played here, but played on the sister site which is owned by the same people. I think this may be relevant for this thread.
In October, I tried to close my account at Nitrobetting because I had a gambling problem. I did not mention this gambling problem explicitly to them, but shouldn't have to. It's embarrassing, but at this point, with my life in shambles, I don't care about admitting it. They refused to close my account after multiple requests. Instead, they said my only option was to wait for the account to go dormant. This is really concerning because A) yes, it is possible for them to close an account, and B) they advertise 'self-exclusion' options on their front page. After requesting my account be permanently closed & shut off on multiple occasions, I lost ~$15,000 USD. Note, I was a losing player throughout my existence here. Never had a winning month. I was very profitable for them. Had I been a winner, my hypothesis is that they would have honored my initial request. I did ask them about this, and they said "at no point did you mention you had a gambling problem". That's true, but I shouldn't have to. My hunch is that upper-level management was not made aware of this situation or else they would remedy this. Instead, mid-level support agents are now telling me to get lost and they have no interest in discussing ethical/moral concerns of mine, which center on them accepting business from someone who tried to self exclude numerous times.
Hi craym1890, please send a DM to our team over at
Nitrobetting and send your ID as we take self exclusions seriously.
Thank you.
-Kevin
At this point, I'm going to go ahead and call 'nonsense' on this. I reached out to them on Twitter, and never got a response. Their email responses have been very rude - placing blame on me for wanting to be self excluded. Yes, they finally blocked my access to the site - 4 months after I first requested it. After that, they had the nerve to send me a 'promotional' email. I told them that I shouldn't be receiving those emails, and they told me to just simply ignore them. For those that don't know, gambling addiction chemically alters your brain and the way it works. A simple promotional email isn't easy to just 'ignore' - it causes such a strong temptation. I had reached out to Nitrogen since Nitrobetting wasn't helping and Nitrogen owns them, but now Nitrogen has stopped responding. If this company really, truly cared - as they state here and all over their website - they would have put their money where their mouth is and refunded some of my losses after refusing to close my account. But it's just lip service.
