Anyone that says Terrahash customer service is shitty needs to wake up.
You are obviously living in a dreamland.
If you placed an "PRE"order for an undeveloped product of ANY kind with a delivery date, then you should expect maybe around 1 or so updates per week until they finally have all the parts delivered.
If you pre-ordered and can't take a week of silence before getting a preorder, that just means you should stick with a savings account and try to earn some measly interest on your money because mining isn't for you.
It seems like there a two different kinds of people in here.
People that understand businesses, refunds, and the hours they operate. (These people don't have any issues with Terrahash)
People that don't understand any of the above and try calling non-work hour, sending tickets in with incorrect information, trying to use Terrahash as a hedge for their coins, etc... (These are the vocal idiots in this thread that are having issues)
Flame me all you want, the facts are in your posts.
90% of the people having issues are morons, I apologize to the 10% that are just having bad luck and I would simply keep on trying to resolve it with Terrahash as everytime I've talked with them they have been more than helpful.
Thanks for your "expert businessman opinion" without a single fact to back it up. Mine were based on actual experiences and I am in the same timezone.
You are nothing but a fanboy who spends all his time in a forum, interesting businessman behavior hey?
If you are going to advise people where they should invest what probably is a lot of money to them then lets see some credentials and facts.
The facts are as I see it that TH have broken multiple promises and are ignoring their customers or if you prefer investors - both have a right to not be ignored or lied to.
If you count occasional two line updates as feedback then all I can say is you have more money than sense.
Exactly. BG the business genius must either be a mind reader or be tapping all our phones to know when we're trying to call TH.
You are right, the facts ARE in the posts, you just can't be bothered by little things like facts when someone posts something you don't like, is that it?
fact: TH doesn't answer the phone. Like, ever. Morning, noon, night, makes no difference. I have tried many times (during the posted business hours, btw) and got nothing, as have several others in this thread.
fact: TH hasn't responded to other customer communications. Be it email or ticket, what's the excuse for ignoring people? Sure, I get that they are supposedly busy, and there should be a delay in getting a response. That makes perfect sense. No response at all? A little less sense. Their last posting was made well outside of their hours of operation, which does not include today at all, so if they are really working that hard why not set aside a few minutes each day to keep customers happy and keep up on their tickets?
fact: TH has broken multiple promises made in this thread, enough said.
fact: TH claimed to be working closely with BKK, who hasn't heard anything from them. A lot of people have pointed this out and are wondering what the deal is. TH have been here reading this thread, posting their 2 sentence updates and completely ignoring this issue, which I am sure many others in the thread would like to hear about as well.
fact: We have seen a few reports of people having trouble getting a refund, which is the biggest red flag for me. If TH will issue a refund any time before your order ships, per their policy, then why are people in here saying they are getting no response / had to go through paypal for it / denied refund? I do hope those reports are the exception rather than the rule, or mistaken, but I will find out soon enough and let you all know where I stand.
You are straight out of the troll handbook dude, never let the facts get in the way of a good opportunity to flame ;P
