Author

Topic: Official FutureBit Apollo BTC Software/Image and Support thread - page 126. (Read 49501 times)

hero member
Activity: 2534
Merit: 623
Does anyones dashboard on their apollo say this error:

There is a problem fetching system stats (Internal error)

Yea I had that when it was connected to a monitor and keyboard. Re-flash the SD Card and set the miner up again. Should be fine after that.

Ive flashed mine three times to get it to be stable enough to stay in for more than a day.
newbie
Activity: 7
Merit: 0
Does anyones dashboard on their apollo say this error:

There is a problem fetching system stats (Internal error)
newbie
Activity: 3
Merit: 0
I just started my 2 FutureBit miners up. One was the full package the other is plugged in via usb. I got slushpool working then one of my nodes stopped. I’ve tried restarting the proper way and even rebooting the proper way. It’s very frustrating. Now both nodes are not wanting to mine. I am also being patient waiting 15-20mins until the system responds and puts me on the dashboard. I’m at a loss.
Could use some help or if there is a easy mode for updating the Bitcoin miners with out screwing up the proprietary software please let me know. If I don’t hear back, I’ll spend a few days going through the forums.

Update*
Okay I got ckpool Mining but I had to use the whole address. Got the miners cooled off and keeping the temp stable about 50-60. Would like a screenshot of where the web UI update button is. Anyone know if they released a new OS update?
hero member
Activity: 2534
Merit: 623

Anyone with the fan issue just send an email, we have plenty in stock and well send out replacements. Its just a hit or miss with these fans, some die right away and others last years.

Whats the support email address? I tried emailing through the website about the Front LED (which I've subsequently fixed now) but haven't had a reply yet.

I've taken the CPU fan off for now. Not that I'm happy about it but it runs passively at about 60-65c on Balanced mode with a room temp of 18c.

newbie
Activity: 8
Merit: 0
I cannot get the second miner to work.  (2x standard units, run by hackintosh running latest ubuntu)

Running start_all produces "Started" but my second miner does not begin to run.  Red light continues to flash.

Could this be a worker issue with the pool I'm connecting to?  Do I need to differentiate the workers somehow with regards to the pool?

Also, when I try to run "screen" the system tells me there are no screens to display.  None of the screen commands yield anything.
legendary
Activity: 2174
Merit: 1401
Hey guys make sure if your connected to the system with the monitor you DO NOT do any system level updates (ie ubuntu asking you to update the kernel etc). Even though we tried to keep the system and 'app" as separate as possible the full node system is still really an embedded system with lots of system level tweaks to make it work. If you update the system lots of these will be will be wiped and youll be left with a bricked system until you reflash the SD card.

Well be issuing updates on the web UI remotely (there will be a yellow update button in the dashboard) you can install whenever they are available, but for system updates please wait until we issue updated SD card images.
legendary
Activity: 2174
Merit: 1401
Tootall68, my front led doesnt work either. The led has not been soldered properly or been knocked off. Its so small to try and solder on. Ive ordered new iron tips which are smaller and also messaged furturebit asking for the specs for the LED so I can try and replace it.

Did see a couple others mentioned same thing.

Having frustration fun.

The monitor issue was my biggest problem - nothing I have would work until I got the $150 portable 1080p.  Weird.

Also, others have reported being unable to "find" or "see" the ipaddress - outside of the dashboard where it shows plain as day.  Also Weird.

Yea its all Batch 1 fun. Hopefully a good software update will sort most things. I plugged it straight into my asus 27” monitor (only a year old) and worked fine. Will only come up as 1080p so looks kinda odd compared to my 1440p main pc but still it worked atraight away. IP scanner detected the unit aswell, although it came up as an HTTP address unlike anything else on my network. Once i expanded the option it was designated as futurebit.

EDIT:-

managed to file down a solder tip and resolder the Front LED. Turns out I had it on backwards the first time *facepalm*.

Now unfortunately the CPU fan is making a terrible racket. Tightened it up as Phillipma1957 did with his but its made no difference. Would it be because its a sleeve bearing and being run upside down??

Now getting "internal stats error" even when connected to a monitor and keyboard. A reboot hasnt sorted it. Don't really want to flash the SD Card again if I can help it.

Yep it's the tiny fan on the SBC. I took mine out the other day and bathed it in WD40. Helped somewhat but it's back now albeit intermittent. Like you said; batch 1 issues

Anyone with the fan issue just send an email, we have plenty in stock and well send out replacements. Its just a hit or miss with these fans, some die right away and others last years.
legendary
Activity: 2174
Merit: 1401

Yea we were looking at these WD drives or the crucial. These are great as well and thats a really good price. This is why we didn't want to buy the 1TB drives initially, these would have cost us (and you) 140 to buy back in January.
newbie
Activity: 2
Merit: 0
Hi, I'm new to the Apollo BTC miner and ubuntu in general. I've been reading through the thread and found some of the similar issues I was having like web ui not showing, random disconnects from pool, or rather "there is a problem fetching stats, internal error" and then it just stops mining.

In some cases there is being referred to an upcoming update or reinstalling the whole thing. For both I am not sure how this will work or how to do go about it.

- Will the update be a downloadable software update, and if so where can I do that? does it work like android and just be able to update straight from ubuntu and where can I check my current version?

- And is there a manual on how to reinstall the image. does it have to be downloaded from u buntu itself, or can i create a stick straight from my windows machine? It it even needed to reinstall completely?
hero member
Activity: 2534
Merit: 623

GT_Addict:  Did you have to disassemble the unit to do the soldering?   My Batch 1 Full also has the detached LED issue?


Yea. Its only a few screws. Just remember to take out the SBC and m.2 riser first. The rest is really self explanatory.
legendary
Activity: 1235
Merit: 1202
Tootall68, my front led doesnt work either. The led has not been soldered properly or been knocked off. Its so small to try and solder on. Ive ordered new iron tips which are smaller and also messaged furturebit asking for the specs for the LED so I can try and replace it.

Did see a couple others mentioned same thing.

Having frustration fun.

The monitor issue was my biggest problem - nothing I have would work until I got the $150 portable 1080p.  Weird.

Also, others have reported being unable to "find" or "see" the ipaddress - outside of the dashboard where it shows plain as day.  Also Weird.

Yea its all Batch 1 fun. Hopefully a good software update will sort most things. I plugged it straight into my asus 27” monitor (only a year old) and worked fine. Will only come up as 1080p so looks kinda odd compared to my 1440p main pc but still it worked atraight away. IP scanner detected the unit aswell, although it came up as an HTTP address unlike anything else on my network. Once i expanded the option it was designated as futurebit.

EDIT:-

managed to file down a solder tip and resolder the Front LED. Turns out I had it on backwards the first time *facepalm*.

Now unfortunately the CPU fan is making a terrible racket. Tightened it up as Phillipma1957 did with his but its made no difference. Would it be because its a sleeve bearing and being run upside down??

Now getting "internal stats error" even when connected to a monitor and keyboard. A reboot hasnt sorted it. Don't really want to flash the SD Card again if I can help it.

Yep it's the tiny fan on the SBC. I took mine out the other day and bathed it in WD40. Helped somewhat but it's back now albeit intermittent. Like you said; batch 1 issues
newbie
Activity: 53
Merit: 0
short versions of the log in chrome

 note: 208 dropouts

https://i.imgur.com/b4WuGLw.png


https://i.imgur.com/w9PUfon.png



sample of the log
and I highlighted the 30 second plus one that stopped the miner

https://i.imgur.com/TjXUNOs.png

Thanks I will try that. Internet is pretty good but if there are small drop outs I may not notice. The LTC miner does not stop though and the BTC node either.



Internet connection monitor shows 0 drops in connection since I last posted. The miner also never stopped during that time so it may have been some internet dropouts in the past that caused it indeed.

I guess I talked too soon.
The miner stopped mining about 4 times in the last 5 hours and the internet was 100%. Had to manually reboot each time. Hopefully update fixes it soon.
newbie
Activity: 12
Merit: 1
Tootall68, my front led doesnt work either. The led has not been soldered properly or been knocked off. Its so small to try and solder on. Ive ordered new iron tips which are smaller and also messaged furturebit asking for the specs for the LED so I can try and replace it.

Did see a couple others mentioned same thing.

Having frustration fun.

The monitor issue was my biggest problem - nothing I have would work until I got the $150 portable 1080p.  Weird.

Also, others have reported being unable to "find" or "see" the ipaddress - outside of the dashboard where it shows plain as day.  Also Weird.

Yea its all Batch 1 fun. Hopefully a good software update will sort most things. I plugged it straight into my asus 27” monitor (only a year old) and worked fine. Will only come up as 1080p so looks kinda odd compared to my 1440p main pc but still it worked atraight away. IP scanner detected the unit aswell, although it came up as an HTTP address unlike anything else on my network. Once i expanded the option it was designated as futurebit.

EDIT:-

managed to file down a solder tip and resolder the Front LED. Turns out I had it on backwards the first time *facepalm*.


GT_Addict:  Did you have to disassemble the unit to do the soldering?   My Batch 1 Full also has the detached LED issue?

hero member
Activity: 2534
Merit: 623
Tootall68, my front led doesnt work either. The led has not been soldered properly or been knocked off. Its so small to try and solder on. Ive ordered new iron tips which are smaller and also messaged furturebit asking for the specs for the LED so I can try and replace it.

Did see a couple others mentioned same thing.

Having frustration fun.

The monitor issue was my biggest problem - nothing I have would work until I got the $150 portable 1080p.  Weird.

Also, others have reported being unable to "find" or "see" the ipaddress - outside of the dashboard where it shows plain as day.  Also Weird.

Yea its all Batch 1 fun. Hopefully a good software update will sort most things. I plugged it straight into my asus 27” monitor (only a year old) and worked fine. Will only come up as 1080p so looks kinda odd compared to my 1440p main pc but still it worked atraight away. IP scanner detected the unit aswell, although it came up as an HTTP address unlike anything else on my network. Once i expanded the option it was designated as futurebit.

EDIT:-

managed to file down a solder tip and resolder the Front LED. Turns out I had it on backwards the first time *facepalm*.

Now unfortunately the CPU fan is making a terrible racket. Tightened it up as Phillipma1957 did with his but its made no difference. Would it be because its a sleeve bearing and being run upside down??

Now getting "internal stats error" even when connected to a monitor and keyboard. A reboot hasnt sorted it. Don't really want to flash the SD Card again if I can help it.
legendary
Activity: 1235
Merit: 1202
Had connected to ethernet for hours - never showed on router.  thanks for info on PSU. 

Found an HDMI - DVI adapter - tried direct connect monitor to HDMI on FutureBit - monitor is now dead completely - won't even work on my main system.  Great.

Why must everything turn into a "project"? Right now it's just another non-functional toy.



Yes you will need a power supply for the standard unit, if you have enough connections on the existing PSU it might be able to power both (but it seems like you bought the full version with a 200w psu).

Personally I use server PSUs from Parallelminer, so a 750w unit powers 2 units.

In terms of obtaining an IP, it does take some time to register.  The Apollo makes it relatively easy to find since the name will pop up as FutureBit and not just some random set of letters or numbers.

I have full version and hash board version.

Do I need another power supply for hash-only?  I'm guessing that's a redundant question and the answer is yes.  Don't know why I did not understand that on order.  Probably because I saw the picture with 3 units daisy-chained together via USB.  Pics are powerful and can override common sense, I guess.

More importantly, I obviously do not know what I'm doing.

Connected included power supply to full version, connected ethernet (wired straight to router - line is good).  Pulled power from Router and rebooted it.  THEN and only then, did I power up the Futurebit.

SPECTRUM is my provider - 300Mbps. 

I see by the Ethernet Port's indicator lights on the FutreBit that it is "talking" to the router.

I cannot find an IP address for the FutureBit to set it up.  There are NO "not-connected" devices listed on my Router gateway. 

I do not have an HDMI monitor nor wired keyboard/mouse, so was relying on Ethernet connectivity @ router to setup.

I can find IP for everything else - wireless and wired - on my entire network. 

Spectrum has obfuscated most settings by making you go through a phone ap now.  Yes, I am using their equipment.  Yes, I know I should tell them to shove it and buy my own, but that's another day.

Any suggestions beyond:

(1) getting another power supply for the hash-board only version (duh, I think)
(2) cannibalizing my 3 screen legacy desktop setup and buy a DVI - HDMI adapter and cheap-0 wired keyboard and mouse?

This is my first mining experience with anything.  I have traded crypto for years - but the hardware side of things is a bit confounding to me.

Spectrum's router nonsense is very annoying as well.  Used to be able to go in and easily do DHCP/Port forwarding, etc. - now that's difficult.

Thanks to whoever can help.



Not all monitors will work with the controller. The HDMI controller and GPU that drives it is pretty basic so anything other than a straight HDMI monitor with standard resolutions/size probably won't work.

Shoot us an email if your still have issues and well get you up an running.

After trying an old NEC Multisync (1024 x768), then a SyncMaster (1600 x 1200) DVI (both failed miserably - as in worked for a second) I bought a portable KYY 1080p monitor - perfect. 

Now logged in & @ 96.7% of blockchain synched; 10/32 connections.

Status light on front has NEVER come on, not once.

SPECTRUM's stupid interface DOES NOT SHOW ME the FutureBit.  It's connected and has an assigned IP addy  FROM MY ROUTER!!!!!!!  Their "Ap" they FORCE you to use with THEIR router DOES NOT SHOW THIS DEVICE!

Craziest thing I've ever seen.  Buying my own router - eff the cable guys.  Thankfully, the setup is NOT an all-in-one and modem is separate.

Signed up with SLUSH as I'm new to the hardware side of BC, so it is connected and hashing (1.9 - ECO MODE), but again, NO STATUS LIGHT on front - ever.  Ethernet traffic is obviously working, it's mining as shown on FB desktop and SLUSH







I know it's kinda OT but if you're in the market for a new router, consider the Asus AX88U or any of those series. Couple it with come custom firmware like Merlin and you've got a very powerful router
newbie
Activity: 6
Merit: 0
Tootall68, my front led doesnt work either. The led has not been soldered properly or been knocked off. Its so small to try and solder on. Ive ordered new iron tips which are smaller and also messaged furturebit asking for the specs for the LED so I can try and replace it.

Did see a couple others mentioned same thing.

Having frustration fun.

The monitor issue was my biggest problem - nothing I have would work until I got the $150 portable 1080p.  Weird.

Also, others have reported being unable to "find" or "see" the ipaddress - outside of the dashboard where it shows plain as day.  Also Weird.
hero member
Activity: 2534
Merit: 623
Tootall68, my front led doesnt work either. The led has not been soldered properly or been knocked off. Its so small to try and solder on. Ive ordered new iron tips which are smaller and also messaged furturebit asking for the specs for the LED so I can try and replace it.
newbie
Activity: 6
Merit: 0
Had connected to ethernet for hours - never showed on router.  thanks for info on PSU. 

Found an HDMI - DVI adapter - tried direct connect monitor to HDMI on FutureBit - monitor is now dead completely - won't even work on my main system.  Great.

Why must everything turn into a "project"? Right now it's just another non-functional toy.



Yes you will need a power supply for the standard unit, if you have enough connections on the existing PSU it might be able to power both (but it seems like you bought the full version with a 200w psu).

Personally I use server PSUs from Parallelminer, so a 750w unit powers 2 units.

In terms of obtaining an IP, it does take some time to register.  The Apollo makes it relatively easy to find since the name will pop up as FutureBit and not just some random set of letters or numbers.

I have full version and hash board version.

Do I need another power supply for hash-only?  I'm guessing that's a redundant question and the answer is yes.  Don't know why I did not understand that on order.  Probably because I saw the picture with 3 units daisy-chained together via USB.  Pics are powerful and can override common sense, I guess.

More importantly, I obviously do not know what I'm doing.

Connected included power supply to full version, connected ethernet (wired straight to router - line is good).  Pulled power from Router and rebooted it.  THEN and only then, did I power up the Futurebit.

SPECTRUM is my provider - 300Mbps. 

I see by the Ethernet Port's indicator lights on the FutreBit that it is "talking" to the router.

I cannot find an IP address for the FutureBit to set it up.  There are NO "not-connected" devices listed on my Router gateway. 

I do not have an HDMI monitor nor wired keyboard/mouse, so was relying on Ethernet connectivity @ router to setup.

I can find IP for everything else - wireless and wired - on my entire network. 

Spectrum has obfuscated most settings by making you go through a phone ap now.  Yes, I am using their equipment.  Yes, I know I should tell them to shove it and buy my own, but that's another day.

Any suggestions beyond:

(1) getting another power supply for the hash-board only version (duh, I think)
(2) cannibalizing my 3 screen legacy desktop setup and buy a DVI - HDMI adapter and cheap-0 wired keyboard and mouse?

This is my first mining experience with anything.  I have traded crypto for years - but the hardware side of things is a bit confounding to me.

Spectrum's router nonsense is very annoying as well.  Used to be able to go in and easily do DHCP/Port forwarding, etc. - now that's difficult.

Thanks to whoever can help.



Not all monitors will work with the controller. The HDMI controller and GPU that drives it is pretty basic so anything other than a straight HDMI monitor with standard resolutions/size probably won't work.

Shoot us an email if your still have issues and well get you up an running.

After trying an old NEC Multisync (1024 x768), then a SyncMaster (1600 x 1200) DVI (both failed miserably - as in worked for a second) I bought a portable KYY 1080p monitor - perfect. 

Now logged in & @ 96.7% of blockchain synched; 10/32 connections.

Status light on front has NEVER come on, not once.

SPECTRUM's stupid interface DOES NOT SHOW ME the FutureBit.  It's connected and has an assigned IP addy  FROM MY ROUTER!!!!!!!  Their "Ap" they FORCE you to use with THEIR router DOES NOT SHOW THIS DEVICE!

Craziest thing I've ever seen.  Buying my own router - eff the cable guys.  Thankfully, the setup is NOT an all-in-one and modem is separate.

Signed up with SLUSH as I'm new to the hardware side of BC, so it is connected and hashing (1.9 - ECO MODE), but again, NO STATUS LIGHT on front - ever.  Ethernet traffic is obviously working, it's mining as shown on FB desktop and SLUSH





newbie
Activity: 1
Merit: 0
Known Issues

  • shutdown/restart system functions in dashboard dont work. Workaround: you need to shutdown from the OS menu with a connected monitor
  • reflashing your SD card will wipe your SSD drive as well on first boot. Workaround: remove the SSD drive before first boot if you already have data on it, shutdown then re-install SSD drive
  • rare bug on some units where the webUI dashboard does not show Apollo Stats, if you have this issue please email us so we can find the source of the bug



FAQ

Q: The miner dashboard shows offline, or keeps going offline when when I restart it
A: Either your device does not have a proper internet connection, or your pool url and credentials are incorrect. Do NOT include the stratum+tcp:// part in the url, and make sure your username and password are correct, they are case sensitive in some pools. If you did not setup a password with your pool working, do not leave the password field blank, but in something random (ie 1, x, etc).

Q: I have a full package unit and one or more standard units. Some Standard units show 0 hashrate or dont start hashing right away
A: USB Driver is a bit finicky for the USB controller on the hashboard. It can take several minutes for the controller to establish a good connection to the Standard unit and start hashing, so please wait 10-15 minutes and it should start up on its own. If you keep pressing restart the software won't have time to properly start up the hashboards.


Hi
Im one of those that bought a full node, and standard unit and dont seem to have any data using http:local-ip access  (though the node shows up all data) but I can access all the information when plugging a screen in to the full-node's hdmi port

Additionally, ive plugged the standard unit into all 3 usb ports on the full node and cant get it to start mining (even after waiting over an hour each time) - nor can I get it to mine plugged into my pc using your windows binaries

Jump to: