Official Newbie BitInstant Support Thread (Active Customer Support) - page 104.

haggady

newbie

Activity: 8

Merit: 0

Thank you it's resolved Grin

briang35

newbie

Activity: 22

Merit: 0

Quote from: URSAY on April 19, 2013, 11:37:32 AM

Quote from: briang35 on April 19, 2013, 11:30:44 AM

Quote from: URSAY on April 19, 2013, 12:45:03 AM

Quote from: briang35 on April 18, 2013, 05:27:40 PM

Quote from: URSAY on April 18, 2013, 04:26:18 PM

Quote from: briang35 on April 18, 2013, 04:15:46 PM

Quote from: URSAY on April 17, 2013, 07:26:56 PM

Quote from: briang35 on April 17, 2013, 06:46:19 PM

Please help me. I just deposited all my money to wal-mart doing a moneygram to my bitinstant email and I sent it to the wrong email... The email I meant to send it to was just made today, and instead of it having .com (domain) at the end like most emails, it has .fr (france) and I wasn't aware of that. So I sent it to a non-existant .com email instead of my .fr email.

I sent a message via the contact us tab on the bitinstant website, but I am worried of how long a response will take, and I really need to get this solved TODAY. Please and a future thanks

Please be aware that input errors in your order can delay your order. Please be patient while our customer support team corrects your order and sends it back thru the system.

You are in the support queue as long as you've logged your issue at bitinstant.com/contact

Thanks for your patience.

I appreciated the quick response yesterday, but nothing is happening with my order. The only email I recieved from you guys is the email confirming my issue. All that needs to be done is to send my bitcoins to the correct email, it shouldn't take this long. My event ID is 2b5f7982-dce9-4e61-a664-60d18225c286 but I can't see my order ID on the page just my event and quote ID.
Please get these bitcoins to me in a few hours.

Have you logged your issue thru our main support channel? bitinstant.com/contact

This puts you directly into our support queue where our support team is able to work on your issue and try to provide you with a solution!

What's your zipzap acct. #?

Yes I sent it directly 24 hours ago. I just tried sending a new one but it wouldn't let me cause I sent it yesterday and it's the same order id.
I don't know if I have a zipzap account number but the refereance/refereal number is 948986614

Do you have any other info about your order?

What else do you need? here quote id: a79d33db-ab3f-4d78-979f-16a34e960d56
Event id 2b5f7982-dce9-4e61-a664-60d18225c286
email [email protected]

This issue would best be served thru bitinstant.com/contact

Our support times should be greatly improved at this point. Thanks for your patience.

Well I just tried sending another complaint or w/e but it wouldn't let me because I sent one Two days ago..

Sayaret.Egoz

newbie

Activity: 4

Merit: 0

any news regarding my issue,please provide very approximate estimate when you will resolve it, do you need any more info from me?
Thank you.

Quote from: URSAY on April 16, 2013, 10:27:27 AM

Quote from: Sayaret.Egoz on April 16, 2013, 10:11:45 AM

Wrong exchange rate:

Order made Friday 12,2013
Paid 384.04 predominant rate was about $90 for BTC at the time of order, I would expect to receive about 384.04/90=4.26BTC I only received :3.27181814 about 1BTC missing. In other words you used rate of 384.04/3.27181814=117.3781621 about $30 more per BTC then the actual rate! I understand that exchange rate
fluctuate but not by $30 on Mt. Gox. On Saturday 13 I send the issue about it using the contact form on your website, still no reply.

Thank you for your help.

Order Details:

Order completed
Order receipt

Quote ID   2eb653fc-8bf4-4448-8712-8cb6c383fe2e
Event ID   46c50170-a4c5-4cc1-9c64-ce9dce635bc8
Fees (inclusive)   3.99%%
Amount you paid   $400.0 USD
Amount you will receive   $384.04 USD
Destination exchange   Bitcoin Address
Destination account   1NqvVmiN9GcRH2SsuhnFv42q8xBQ7fZbTA
Order event log

Timestamp   Event ID   Event type
Fri Apr 12 19:39:09 2013   46c50170-a4c5-4cc1-9c64-ce9dce635bc8   Quote for new transaction
Fri Apr 12 20:06:26 2013   c5d1f50a-bef9-4fc0-bd18-0e32a8c03205   New Order
Sat Apr 13 00:14:29 2013   27aceeea-6684-4917-bae8-a2a79283d2b5   MTGox Order Loading
Sat Apr 13 00:29:30 2013   5bb1afff-83e0-4360-a481-6b63a32f2800   Order executed - funds deposited at remote exchange

Issue logged. These types of issues can take some time to research on our end. Please be patient.

FireBlazzer

member

Activity: 70

Merit: 10

Quote from: URSAY on April 19, 2013, 11:39:26 AM

Quote from: FireBlazzer on April 19, 2013, 11:34:44 AM

Quote from: URSAY on April 19, 2013, 11:23:43 AM

Quote from: FireBlazzer on April 19, 2013, 11:12:21 AM

Quote from: URSAY on April 19, 2013, 11:05:34 AM

Quote from: kstepyra on April 19, 2013, 02:25:29 AM

Quote from: kstepyra on April 19, 2013, 02:20:57 AM

Quote from: URSAY on April 19, 2013, 12:26:50 AM

Quote from: kstepyra on April 18, 2013, 05:17:47 PM

Hello,

Tried to test exchange using $20 on btc-e to transfer it to mtgox and while waiting i have seen these messages from service

Timestamp    Event ID    Event type
Sun Apr 14 23:17:26 2013   xxx   Quote for new transaction
Sun Apr 14 23:18:02 2013   xxx   New Order
Sun Apr 14 23:16:19 2013   xxx   MTGox Order Loading
Sun Apr 14 23:16:20 2013   xxx   BTC-E coupon deposited at BitInstant account
Sun Apr 14 23:31:17 2013   xxx   BTC-E coupon deposit failed

As stated above i see "BTC-E coupon deposited at BitInstant account" but no funds on mtgox...
I haven't received mtgox funds yet and btc-e coupon is not working (already used) - tried it after failure of bitinstant system.

Reply from customer support:
"I would recommend creating a new order with a new coupon. Better luck next time!"

"Better luck next time" ? :-) is this a lottery or i am missing something?

Sorry for your troubles. Where did you get that customer service response from? We are working to make sure that all of your service issues are properly logged thru bitinstant.com/contact

Do you have any order info I can take a look at?

Yes - i used this contact form. I see you replied today from customer support service that you investigate this further now, i hope to see dollars soon on my btc-e or mtgox acc

additionally pming you details of order

Nvrmd - i see cash is on gox - Fri Apr 19 02:15:33 2013 xxx Manual transfer created

Thank you very much!
How fast you think your system will serve next orders? Problems like mine still persists? it will be fixed soon?

Support wait times have been drastically reduced for most issues within the past few days.

forgive me for my anger.. somtimes i forget to controle it.

though i would like my bitcoins as soon as possable..

. at fair market value durring the time my order was placed....

with fees waived....

i would also very much like some compensation for my losses as well.. a couple extra bitcoins would be perferable since i know cash is harder and almost cirtently more time consuming.

reqesting true priorty

Have you logged your issue at bitinstant.com/contact ?

Do you have any order info that I can use to lookup your order?

Quote from FireBlazzer on April 18, 2013, 04:45:35 AM

......

quote ID: 38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap given Account Number: 177574217

....

Thank you for providing order info. I have given your order a manual push. Please allow up to 24 hours for delivery. You will also want to log your issue at bitinstant.com/contact

....

yes i contacted suport as you advised me to do.

i keep getting 24 hour promisses URSAY.... but all im seeing is lost money, lost time, and lost oppertunity.

what happened to worst case senrio 24 hours to get your bitcoins?,,, its been several days.

please waive the fees... make sure i get the market value at the time i placed my order... and i strongly request something in compensation for my grievious lossses, that transend anything that can be valued in mearly money.

i also strongly request and suggest this be done... bit-instantly.

Just gave your order a manual push! Please allow up to 24 hours for delivery. If your order has not completed in 24 hours please let me know.

if everything is not perfect... i will be sure to let you know.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: FireBlazzer on April 19, 2013, 11:34:44 AM

Quote from: URSAY on April 19, 2013, 11:23:43 AM

Quote from: FireBlazzer on April 19, 2013, 11:12:21 AM

Quote from: URSAY on April 19, 2013, 11:05:34 AM

Quote from: kstepyra on April 19, 2013, 02:25:29 AM

Quote from: kstepyra on April 19, 2013, 02:20:57 AM

Quote from: URSAY on April 19, 2013, 12:26:50 AM

Quote from: kstepyra on April 18, 2013, 05:17:47 PM

Hello,

Tried to test exchange using $20 on btc-e to transfer it to mtgox and while waiting i have seen these messages from service

Timestamp    Event ID    Event type
Sun Apr 14 23:17:26 2013   xxx   Quote for new transaction
Sun Apr 14 23:18:02 2013   xxx   New Order
Sun Apr 14 23:16:19 2013   xxx   MTGox Order Loading
Sun Apr 14 23:16:20 2013   xxx   BTC-E coupon deposited at BitInstant account
Sun Apr 14 23:31:17 2013   xxx   BTC-E coupon deposit failed

As stated above i see "BTC-E coupon deposited at BitInstant account" but no funds on mtgox...
I haven't received mtgox funds yet and btc-e coupon is not working (already used) - tried it after failure of bitinstant system.

Reply from customer support:
"I would recommend creating a new order with a new coupon. Better luck next time!"

"Better luck next time" ? :-) is this a lottery or i am missing something?

Sorry for your troubles. Where did you get that customer service response from? We are working to make sure that all of your service issues are properly logged thru bitinstant.com/contact

Do you have any order info I can take a look at?

Yes - i used this contact form. I see you replied today from customer support service that you investigate this further now, i hope to see dollars soon on my btc-e or mtgox acc

additionally pming you details of order

Nvrmd - i see cash is on gox - Fri Apr 19 02:15:33 2013 xxx Manual transfer created

Thank you very much!
How fast you think your system will serve next orders? Problems like mine still persists? it will be fixed soon?

Support wait times have been drastically reduced for most issues within the past few days.

forgive me for my anger.. somtimes i forget to controle it.

though i would like my bitcoins as soon as possable..

. at fair market value durring the time my order was placed....

with fees waived....

i would also very much like some compensation for my losses as well.. a couple extra bitcoins would be perferable since i know cash is harder and almost cirtently more time consuming.

reqesting true priorty

Have you logged your issue at bitinstant.com/contact ?

Do you have any order info that I can use to lookup your order?

Quote from FireBlazzer on April 18, 2013, 04:45:35 AM

......

quote ID: 38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap given Account Number: 177574217

....

Thank you for providing order info. I have given your order a manual push. Please allow up to 24 hours for delivery. You will also want to log your issue at bitinstant.com/contact

....

yes i contacted suport as you advised me to do.

i keep getting 24 hour promisses URSAY.... but all im seeing is lost money, lost time, and lost oppertunity.

what happened to worst case senrio 24 hours to get your bitcoins?,,, its been several days.

please waive the fees... make sure i get the market value at the time i placed my order... and i strongly request something in compensation for my grievious lossses, that transend anything that can be valued in mearly money.

i also strongly request and suggest this be done... bit-instantly.

Just gave your order a manual push! Please allow up to 24 hours for delivery. If your order has not completed in 24 hours please let me know.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: briang35 on April 19, 2013, 11:30:44 AM

Quote from: URSAY on April 19, 2013, 12:45:03 AM

Quote from: briang35 on April 18, 2013, 05:27:40 PM

Quote from: URSAY on April 18, 2013, 04:26:18 PM

Quote from: briang35 on April 18, 2013, 04:15:46 PM

Quote from: URSAY on April 17, 2013, 07:26:56 PM

Quote from: briang35 on April 17, 2013, 06:46:19 PM

Please help me. I just deposited all my money to wal-mart doing a moneygram to my bitinstant email and I sent it to the wrong email... The email I meant to send it to was just made today, and instead of it having .com (domain) at the end like most emails, it has .fr (france) and I wasn't aware of that. So I sent it to a non-existant .com email instead of my .fr email.

I sent a message via the contact us tab on the bitinstant website, but I am worried of how long a response will take, and I really need to get this solved TODAY. Please and a future thanks

Please be aware that input errors in your order can delay your order. Please be patient while our customer support team corrects your order and sends it back thru the system.

You are in the support queue as long as you've logged your issue at bitinstant.com/contact

Thanks for your patience.

I appreciated the quick response yesterday, but nothing is happening with my order. The only email I recieved from you guys is the email confirming my issue. All that needs to be done is to send my bitcoins to the correct email, it shouldn't take this long. My event ID is 2b5f7982-dce9-4e61-a664-60d18225c286 but I can't see my order ID on the page just my event and quote ID.
Please get these bitcoins to me in a few hours.

Have you logged your issue thru our main support channel? bitinstant.com/contact

This puts you directly into our support queue where our support team is able to work on your issue and try to provide you with a solution!

What's your zipzap acct. #?

Yes I sent it directly 24 hours ago. I just tried sending a new one but it wouldn't let me cause I sent it yesterday and it's the same order id.
I don't know if I have a zipzap account number but the refereance/refereal number is 948986614

Do you have any other info about your order?

What else do you need? here quote id: a79d33db-ab3f-4d78-979f-16a34e960d56
Event id 2b5f7982-dce9-4e61-a664-60d18225c286
email [email protected]

This issue would best be served thru bitinstant.com/contact

Our support times should be greatly improved at this point. Thanks for your patience.

FireBlazzer

member

Activity: 70

Merit: 10

Quote from: URSAY on April 19, 2013, 11:23:43 AM

Quote from: FireBlazzer on April 19, 2013, 11:12:21 AM

Quote from: URSAY on April 19, 2013, 11:05:34 AM

Quote from: kstepyra on April 19, 2013, 02:25:29 AM

Quote from: kstepyra on April 19, 2013, 02:20:57 AM

Quote from: URSAY on April 19, 2013, 12:26:50 AM

Quote from: kstepyra on April 18, 2013, 05:17:47 PM

Hello,

Tried to test exchange using $20 on btc-e to transfer it to mtgox and while waiting i have seen these messages from service

Timestamp    Event ID    Event type
Sun Apr 14 23:17:26 2013   xxx   Quote for new transaction
Sun Apr 14 23:18:02 2013   xxx   New Order
Sun Apr 14 23:16:19 2013   xxx   MTGox Order Loading
Sun Apr 14 23:16:20 2013   xxx   BTC-E coupon deposited at BitInstant account
Sun Apr 14 23:31:17 2013   xxx   BTC-E coupon deposit failed

As stated above i see "BTC-E coupon deposited at BitInstant account" but no funds on mtgox...
I haven't received mtgox funds yet and btc-e coupon is not working (already used) - tried it after failure of bitinstant system.

Reply from customer support:
"I would recommend creating a new order with a new coupon. Better luck next time!"

"Better luck next time" ? :-) is this a lottery or i am missing something?

Sorry for your troubles. Where did you get that customer service response from? We are working to make sure that all of your service issues are properly logged thru bitinstant.com/contact

Do you have any order info I can take a look at?

Yes - i used this contact form. I see you replied today from customer support service that you investigate this further now, i hope to see dollars soon on my btc-e or mtgox acc

additionally pming you details of order

Nvrmd - i see cash is on gox - Fri Apr 19 02:15:33 2013 xxx Manual transfer created

Thank you very much!
How fast you think your system will serve next orders? Problems like mine still persists? it will be fixed soon?

Support wait times have been drastically reduced for most issues within the past few days.

forgive me for my anger.. somtimes i forget to controle it.

though i would like my bitcoins as soon as possable..

. at fair market value durring the time my order was placed....

with fees waived....

i would also very much like some compensation for my losses as well.. a couple extra bitcoins would be perferable since i know cash is harder and almost cirtently more time consuming.

reqesting true priorty

Have you logged your issue at bitinstant.com/contact ?

Do you have any order info that I can use to lookup your order?

Quote from FireBlazzer on April 18, 2013, 04:45:35 AM

......

quote ID: 38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap given Account Number: 177574217

....

Thank you for providing order info. I have given your order a manual push. Please allow up to 24 hours for delivery. You will also want to log your issue at bitinstant.com/contact

....

yes i contacted suport as you advised me to do.

i keep getting 24 hour promisses URSAY.... but all im seeing is lost money, lost time, and lost oppertunity.

what happened to worst case senrio 24 hours to get your bitcoins?,,, its been several days.

please waive the fees... make sure i get the market value at the time i placed my order... and i strongly request something in compensation for my grievious lossses, that transend anything that can be valued in mearly money.

i also strongly request and suggest this be done... bit-instantly.

briang35

newbie

Activity: 22

Merit: 0

Quote from: URSAY on April 19, 2013, 12:45:03 AM

Quote from: briang35 on April 18, 2013, 05:27:40 PM

Quote from: URSAY on April 18, 2013, 04:26:18 PM

Quote from: briang35 on April 18, 2013, 04:15:46 PM

Quote from: URSAY on April 17, 2013, 07:26:56 PM

Quote from: briang35 on April 17, 2013, 06:46:19 PM

Please help me. I just deposited all my money to wal-mart doing a moneygram to my bitinstant email and I sent it to the wrong email... The email I meant to send it to was just made today, and instead of it having .com (domain) at the end like most emails, it has .fr (france) and I wasn't aware of that. So I sent it to a non-existant .com email instead of my .fr email.

I sent a message via the contact us tab on the bitinstant website, but I am worried of how long a response will take, and I really need to get this solved TODAY. Please and a future thanks

Please be aware that input errors in your order can delay your order. Please be patient while our customer support team corrects your order and sends it back thru the system.

You are in the support queue as long as you've logged your issue at bitinstant.com/contact

Thanks for your patience.

I appreciated the quick response yesterday, but nothing is happening with my order. The only email I recieved from you guys is the email confirming my issue. All that needs to be done is to send my bitcoins to the correct email, it shouldn't take this long. My event ID is 2b5f7982-dce9-4e61-a664-60d18225c286 but I can't see my order ID on the page just my event and quote ID.
Please get these bitcoins to me in a few hours.

Have you logged your issue thru our main support channel? bitinstant.com/contact

This puts you directly into our support queue where our support team is able to work on your issue and try to provide you with a solution!

What's your zipzap acct. #?

Yes I sent it directly 24 hours ago. I just tried sending a new one but it wouldn't let me cause I sent it yesterday and it's the same order id.
I don't know if I have a zipzap account number but the refereance/refereal number is 948986614

Do you have any other info about your order?

What else do you need? here quote id: a79d33db-ab3f-4d78-979f-16a34e960d56
Event id 2b5f7982-dce9-4e61-a664-60d18225c286
email [email protected]

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: mel2000 on April 19, 2013, 11:21:17 AM

Quote from: URSAY on April 19, 2013, 12:57:27 AM

Quote from: mel2000 on April 18, 2013, 07:07:20 PM

Ordered two days ago. No confirmation email and no funds deposited yet.

QuoteID: 838e5efb-d66f-4425-8c99-266eb0e5eee6

Could i just cancel that order and try again? Thanks.

Have you tried bitinstant.com/contact ?

I am hearing that the wait times for support resolutions have improved a great deal.

I posted here because I had not heard back from bitinstant support.

When you log your issue you will receive an automated response which states that you have entered our support queue. There is no reason for support to contact you unless they need more info or have a resolution. Thanks for your patience!

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: FireBlazzer on April 19, 2013, 11:12:21 AM

Quote from: URSAY on April 19, 2013, 11:05:34 AM

Quote from: kstepyra on April 19, 2013, 02:25:29 AM

Quote from: kstepyra on April 19, 2013, 02:20:57 AM

Quote from: URSAY on April 19, 2013, 12:26:50 AM

Quote from: kstepyra on April 18, 2013, 05:17:47 PM

Hello,

Tried to test exchange using $20 on btc-e to transfer it to mtgox and while waiting i have seen these messages from service

Timestamp    Event ID    Event type
Sun Apr 14 23:17:26 2013   xxx   Quote for new transaction
Sun Apr 14 23:18:02 2013   xxx   New Order
Sun Apr 14 23:16:19 2013   xxx   MTGox Order Loading
Sun Apr 14 23:16:20 2013   xxx   BTC-E coupon deposited at BitInstant account
Sun Apr 14 23:31:17 2013   xxx   BTC-E coupon deposit failed

As stated above i see "BTC-E coupon deposited at BitInstant account" but no funds on mtgox...
I haven't received mtgox funds yet and btc-e coupon is not working (already used) - tried it after failure of bitinstant system.

Reply from customer support:
"I would recommend creating a new order with a new coupon. Better luck next time!"

"Better luck next time" ? :-) is this a lottery or i am missing something?

Sorry for your troubles. Where did you get that customer service response from? We are working to make sure that all of your service issues are properly logged thru bitinstant.com/contact

Do you have any order info I can take a look at?

Yes - i used this contact form. I see you replied today from customer support service that you investigate this further now, i hope to see dollars soon on my btc-e or mtgox acc

additionally pming you details of order

Nvrmd - i see cash is on gox - Fri Apr 19 02:15:33 2013 xxx Manual transfer created

Thank you very much!
How fast you think your system will serve next orders? Problems like mine still persists? it will be fixed soon?

Support wait times have been drastically reduced for most issues within the past few days.

forgive me for my anger.. somtimes i forget to controle it.

though i would like my bitcoins as soon as possable..

. at fair market value durring the time my order was placed....

with fees waived....

i would also very much like some compensation for my losses as well.. a couple extra bitcoins would be perferable since i know cash is harder and almost cirtently more time consuming.

reqesting true priorty

Have you logged your issue at bitinstant.com/contact ?

Do you have any order info that I can use to lookup your order?

mel2000

member

Activity: 79

Merit: 10

Quote from: URSAY on April 19, 2013, 12:57:27 AM

Quote from: mel2000 on April 18, 2013, 07:07:20 PM

Ordered two days ago. No confirmation email and no funds deposited yet.

QuoteID: 838e5efb-d66f-4425-8c99-266eb0e5eee6

Could i just cancel that order and try again? Thanks.

Have you tried bitinstant.com/contact ?

I am hearing that the wait times for support resolutions have improved a great deal.

I posted here because I had not heard back from bitinstant support.

FireBlazzer

member

Activity: 70

Merit: 10

Quote from: URSAY on April 19, 2013, 11:05:34 AM

Quote from: kstepyra on April 19, 2013, 02:25:29 AM

Quote from: kstepyra on April 19, 2013, 02:20:57 AM

Quote from: URSAY on April 19, 2013, 12:26:50 AM

Quote from: kstepyra on April 18, 2013, 05:17:47 PM

Hello,

Tried to test exchange using $20 on btc-e to transfer it to mtgox and while waiting i have seen these messages from service

Timestamp    Event ID    Event type
Sun Apr 14 23:17:26 2013   xxx   Quote for new transaction
Sun Apr 14 23:18:02 2013   xxx   New Order
Sun Apr 14 23:16:19 2013   xxx   MTGox Order Loading
Sun Apr 14 23:16:20 2013   xxx   BTC-E coupon deposited at BitInstant account
Sun Apr 14 23:31:17 2013   xxx   BTC-E coupon deposit failed

As stated above i see "BTC-E coupon deposited at BitInstant account" but no funds on mtgox...
I haven't received mtgox funds yet and btc-e coupon is not working (already used) - tried it after failure of bitinstant system.

Reply from customer support:
"I would recommend creating a new order with a new coupon. Better luck next time!"

"Better luck next time" ? :-) is this a lottery or i am missing something?

Sorry for your troubles. Where did you get that customer service response from? We are working to make sure that all of your service issues are properly logged thru bitinstant.com/contact

Do you have any order info I can take a look at?

Yes - i used this contact form. I see you replied today from customer support service that you investigate this further now, i hope to see dollars soon on my btc-e or mtgox acc

additionally pming you details of order

Nvrmd - i see cash is on gox - Fri Apr 19 02:15:33 2013 xxx Manual transfer created

Thank you very much!
How fast you think your system will serve next orders? Problems like mine still persists? it will be fixed soon?

Support wait times have been drastically reduced for most issues within the past few days.

forgive me for my anger.. somtimes i forget to controle it.

though i would like my bitcoins as soon as possable..

. at fair market value durring the time my order was placed....

with fees waived....

i would also very much like some compensation for my losses as well.. a couple extra bitcoins would be perferable since i know cash is harder and almost cirtently more time consuming.

reqesting true priorty

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: zxr829 on April 19, 2013, 11:01:34 AM

Quote from: URSAY on April 19, 2013, 10:55:12 AM

Quote from: zxr829 on April 18, 2013, 09:39:23 PM

It's been 48 hours since my order and quite a bit of time since I submitted a ticket through the support page on the site. I noticed you've been able to push some other people's orders. Would that be possible for mine? It was Dwolla->bitcoin address. Order info:

Order ID 9b7a6ec6-d7dc-465e-8690-6a2024b858af
Quote ID d9d14ae7-407b-4906-8b5f-cabb8f9fb420
Event ID 4a091be2-c970-4001-a4f4-6e8b593760fa

I wish I personally could solve this issue for you but I would need to escalate for resolution. This support issue would best be served thru bitinstant.com/contact

Our support queue wait times are improving very rapidly.

I submitted it to bitinstant.com/contact 2 days ago. >_>

Because support times are improving, I'm sure you will see a resolution soon!

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: gf.ricardo on April 19, 2013, 08:51:07 AM

quote id: 1074d68f-0070-4d71-9bff-287d7fddb169
event id: 6c05b73d-321b-4968-b7a2-0ff9590fdfd7
ebanx: 176989
zipzap: 898065388
MTGOX: M23385694X

Can you tell me more about what the issue is your encountering? Have you logged your issue thru our main support channel?

bitinstant.com/contact

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: kstepyra on April 19, 2013, 02:25:29 AM

Quote from: kstepyra on April 19, 2013, 02:20:57 AM

Quote from: URSAY on April 19, 2013, 12:26:50 AM

Quote from: kstepyra on April 18, 2013, 05:17:47 PM

Hello,

Tried to test exchange using $20 on btc-e to transfer it to mtgox and while waiting i have seen these messages from service

Timestamp    Event ID    Event type
Sun Apr 14 23:17:26 2013   xxx   Quote for new transaction
Sun Apr 14 23:18:02 2013   xxx   New Order
Sun Apr 14 23:16:19 2013   xxx   MTGox Order Loading
Sun Apr 14 23:16:20 2013   xxx   BTC-E coupon deposited at BitInstant account
Sun Apr 14 23:31:17 2013   xxx   BTC-E coupon deposit failed

As stated above i see "BTC-E coupon deposited at BitInstant account" but no funds on mtgox...
I haven't received mtgox funds yet and btc-e coupon is not working (already used) - tried it after failure of bitinstant system.

Reply from customer support:
"I would recommend creating a new order with a new coupon. Better luck next time!"

"Better luck next time" ? :-) is this a lottery or i am missing something?

Sorry for your troubles. Where did you get that customer service response from? We are working to make sure that all of your service issues are properly logged thru bitinstant.com/contact

Do you have any order info I can take a look at?

Yes - i used this contact form. I see you replied today from customer support service that you investigate this further now, i hope to see dollars soon on my btc-e or mtgox acc

additionally pming you details of order

Nvrmd - i see cash is on gox - Fri Apr 19 02:15:33 2013 xxx Manual transfer created

Thank you very much!
How fast you think your system will serve next orders? Problems like mine still persists? it will be fixed soon?

Support wait times have been drastically reduced for most issues within the past few days.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: skyhenge on April 19, 2013, 12:48:07 AM

Quote from: skyhenge on April 16, 2013, 02:09:39 PM

Quote from: URSAY on April 16, 2013, 01:58:05 PM

Quote from: skyhenge on April 16, 2013, 01:55:42 PM

hi charlie,

my deposit - was sent to the wrong mtgox acct number as per the email i got the same day.

order id is a4c81489-5c9b-43bb-8556-7232450475f8

they need to add another 3 between the other two threes on my mtgox acct number to correct it

thanks!

Have you filed a support ticket thru our main channel?

bitinstant.com/contact

What is your Gox MX acct. #?

yes, i did file the online form the same day..

M03338532X is the proper number for me - the account my deposit was evidently sent to was M0338532X

thanks for your prompt response! Cheesy

Hi again,

just got this email this evening:

Hello Michelle,

I'm showing the funds were deposited into your Mt.Gox account, M0338532X, Apr 13 2013 22:45. Hope that clears things up!

---
Sincerely,
Mandrik

so even though I have explained this numerous times how the account was not my account number, which I copied and pasted from Mt. Gox, btw, I get the response from someone who did not evidently bother to look at the reason for the support ticket.

It appears that people are not paying attention.

Can something be done?

thanks

I'm sorry that you are not seeing the correct resolution. I will personally log your order info and see what I can do to get your a proper resolution. I just need your email address. Thanks for your patience.

zxr829

newbie

Activity: 14

Merit: 0

Quote from: URSAY on April 19, 2013, 10:55:12 AM

Quote from: zxr829 on April 18, 2013, 09:39:23 PM

It's been 48 hours since my order and quite a bit of time since I submitted a ticket through the support page on the site. I noticed you've been able to push some other people's orders. Would that be possible for mine? It was Dwolla->bitcoin address. Order info:

Order ID 9b7a6ec6-d7dc-465e-8690-6a2024b858af
Quote ID d9d14ae7-407b-4906-8b5f-cabb8f9fb420
Event ID 4a091be2-c970-4001-a4f4-6e8b593760fa

I wish I personally could solve this issue for you but I would need to escalate for resolution. This support issue would best be served thru bitinstant.com/contact

Our support queue wait times are improving very rapidly.

I submitted it to bitinstant.com/contact 2 days ago. >_>

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: Maged on April 18, 2013, 11:13:21 PM

Here's one that wasn't posted here:

Quote from: valentinvalentin on April 18, 2013, 09:28:18 PM

Same here.

I transfered 500 USD with bitstamp code to bitcoin address, and had an error coupon code but they take the money !!!!

Order ID 34e7cb04-0bde-485b-9167-0e25f2c1fbd9

What the hell is going on with this service seriously ?

Have you logged your issue with our main support channel?

bitinstant.com/contact

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: haggady on April 18, 2013, 10:50:36 PM

Quote from: URSAY on April 17, 2013, 05:50:49 PM

Quote from: haggady on April 17, 2013, 05:46:27 PM

Quote from: URSAY on April 12, 2013, 09:30:47 PM

Quote from: haggady on April 12, 2013, 06:54:20 PM

I'm on the 4/8 list and have been trying to stay patient. I haven't received any emails or pm's and didn't contact bitinstant through their support page, so I'm just wondering if my issue is with level 2 support or something? There's my Mt. Gox account since i never provided that before. Thanks!

Zip Zap Account #334717899 (payment confirmed)

Quote ID    74c415c4-ddfd-4cd8-9a37-2ed2408fc51f
Event ID    6e31cb2e-df7f-4401-b1dd-2d6cec563aa5
Destination exchange    MtGox
Destination account    M57147593X

Order event log
Timestamp    Event ID    Event type
Sun Apr 7 19:35:03 2013   6e31cb2e-df7f-4401-b1dd-2d6cec563aa5   Quote for new transaction

Gave your order another push.

It's been a 10 day wait for me and my event log is still stuck at "Quote for new transaction".
https://www.bitinstant.com/order_status/74c415c4-ddfd-4cd8-9a37-2ed2408fc51f

I don't think I did anything wrong.

I received this info from ZipZap. Maybe it will help in some way

Merchant order ID
4cad1b9f-06fc-463c-92eb-cd532d4dc66d
Customer account ID
334 717 899
Payment code
15557068
Status
Paid
Amount
105.00 USD
Final full order amount
108.95 USD

OH NO!!! I must save the baby that is getting rained on!

I just gave your order a manual push. If you don't see any resolution in 24 hours let me know.

Still haven't seen any updates Sad

I appreciate the pushes though

Just pushed your order thru and watched it execute. You should see your order in a bit.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: rollingballs on April 18, 2013, 10:39:56 PM

Quote from: rollingballs on April 17, 2013, 08:21:29 PM

Usually my bitcoins appear within a few hours. My girlfriend and I each submitted 2 orders yesterday and they have not shown up yet. Please help. This is $1800 worth...I did log through the contact page

782aea26-103d-4cb8-a9ec-cb4d112777ba
80c8c340-67d3-4fc7-a029-fd228d2ede62
a0875c30-4b6f-433d-af32-973d0301d521
e7d3fa89-018e-436a-9a3a-ec8e10a4f9cd

Thanks

Still no bitcoins...

Are these order IDs? quote IDs? Event IDs?

Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 104. (Read 495996 times)