Official Newbie BitInstant Support Thread (Active Customer Support) - page 100.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: FireBlazzer on April 20, 2013, 03:14:51 PM

Quote from: Gareth Nelson on April 20, 2013, 12:44:56 PM

Quote from: hojo on April 20, 2013, 10:54:26 AM

Quote from: greene63 on April 20, 2013, 10:10:38 AM

how long does it take for a deposit to go through and to withdrawl ?

thanks

It used to be within the hour or less. Now they promise you within 24 hours but if you look at the past 300+ pages in this forum alone there are many unhappy customers lately over the past 21 or so days. I got lucky my issue was on day 1 and i found my way here quickly and i got resolution (4+ days). There are many going on 1-3 weeks with no resolution. I would question my sanity if i used their services again.

The past 24 hours we've been handling the vast majority of orders within 2 hours due to some recent improvements.

and what of my order?

its been way over 2 hours... its been about 4 days now... and when i did recieve BTC's... it was at a price far higher then when i orginaly paid for it... resulting in much less btc... im still missing almost half my order, i got about .75... i should have goten about 1.4

i was charged fees...

nothing was given to compensate for my losses...

i dont know what is going on with bitinstant right now... in the past, i couldent get home from walmart fast enough and my bitcoins used to be there already... now it seems like i have to climb a huge hill to complete a transaction that used to be quick and easy.

Order info? Order ID #? Quote ID #?

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: morp17 on April 20, 2013, 11:37:31 AM

Hello URSAY and Gareth could give a manual push on my order.

Quote ID: 9cf718da-4f9d-4391-a385-06d5e783b596

Zip Zap: 950 257 162

Bitcoin address: 1BdraZPik56QWoWwRjuFmtCts2miqwXTyE

Thank you.

Just pushed it REAL GOOD. http://www.youtube.com/watch?v=YleXlgHI1oM

Give it 24 hours and check back in if you don't see results.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: hojo on April 20, 2013, 10:54:26 AM

Quote from: greene63 on April 20, 2013, 10:10:38 AM

how long does it take for a deposit to go through and to withdrawl ?

thanks

It used to be within the hour or less. Now they promise you within 24 hours but if you look at the past 300+ pages in this forum alone there are many unhappy customers lately over the past 21 or so days. I got lucky my issue was on day 1 and i found my way here quickly and i got resolution (4+ days). There are many going on 1-3 weeks with no resolution. I would question my sanity if i used their services again.

TO EVERYONE...

If you haven't logged your issue with bitinstant.com/contact then we might not even know that you have an issue with your order!

LOG IT! Let's get you taken care of! Wink

bitinstant.com/contact

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: ?? on ??

Hi,

I have a pending transaction that should already been completed:

Code:

Quote ID: 62532dab-2e62-4a16-aadc-1d197ca84588
Event ID: f4000cc3-58e1-4736-9bec-c71dd6996ff6
ZipZap: 650528508

I made the payment through ZipZap/Ebanx as instructed and they e-mailed me saying the merchant had been informed.

Is this a new issue? Have you logged this issue at bitinstant.com/contact ?

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: dave859 on April 20, 2013, 02:31:56 PM

Quote from: Gareth Nelson on April 20, 2013, 12:44:56 PM

Quote from: hojo on April 20, 2013, 10:54:26 AM

Quote from: greene63 on April 20, 2013, 10:10:38 AM

how long does it take for a deposit to go through and to withdrawl ?

thanks

It used to be within the hour or less. Now they promise you within 24 hours but if you look at the past 300+ pages in this forum alone there are many unhappy customers lately over the past 21 or so days. I got lucky my issue was on day 1 and i found my way here quickly and i got resolution (4+ days). There are many going on 1-3 weeks with no resolution. I would question my sanity if i used their services again.

The past 24 hours we've been handling the vast majority of orders within 2 hours due to some recent improvements.

Can you please explain why all Dwolla orders have been held back and when do you expect to process them?

Do you have an order ID #?

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: dookiedue on April 20, 2013, 12:36:14 PM

Thank you URSAY for your assistance. My issue is now fully resolved!

Great to hear! Cool

Gareth Nelson

hero member

Activity: 721

Merit: 503

Quote from: dave859 on April 20, 2013, 02:31:56 PM

Quote from: Gareth Nelson on April 20, 2013, 12:44:56 PM

Quote from: hojo on April 20, 2013, 10:54:26 AM

Quote from: greene63 on April 20, 2013, 10:10:38 AM

how long does it take for a deposit to go through and to withdrawl ?

thanks

It used to be within the hour or less. Now they promise you within 24 hours but if you look at the past 300+ pages in this forum alone there are many unhappy customers lately over the past 21 or so days. I got lucky my issue was on day 1 and i found my way here quickly and i got resolution (4+ days). There are many going on 1-3 weeks with no resolution. I would question my sanity if i used their services again.

The past 24 hours we've been handling the vast majority of orders within 2 hours due to some recent improvements.

Can you please explain why all Dwolla orders have been held back and when do you expect to process them?

Technical issues getting our system to import statements from dwolla - this happens every now and then due to dwolla changing things around without telling us. If you've got an outstanding dwolla order then let support or myself know and give your QuoteID and the dwolla transaction ID and it can be sorted.

I should also inform everyone that as of 2 hours ago we're experiencing some latency talking to mtgox which is causing delays - orders from earlier today seem to have been processing smoothly but new orders are running on a delay due to the latency.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: greene63 on April 20, 2013, 10:10:38 AM

how long does it take for a deposit to go through and to withdrawl ?

thanks

Even if your order has an issue, we've recently been processing those failures in less then 24 hours!

Epicblood

full member

Activity: 126

Merit: 100

Just wanted to let everyone know that I have recieved my money

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: Luckybit on April 20, 2013, 01:05:15 AM

Still haven't received Bitcoins owed since April 3 2013. What is going on with Bitinstant?

I believe you received this similar response from support quite sometime ago...?

zipzap 785119595
This processed successfully on April 2nd.

See here: https://blockchain.info/address/1Hh54JkZRbSCom3ddsbJuVgACpy4dwbTXg

[RESOLVED]

TedDansonsHair

newbie

Activity: 19

Merit: 0

Quote from: URSAY on April 19, 2013, 01:49:59 PM

Quote from: TedDansonsHair on April 19, 2013, 12:46:56 PM

Quote from: URSAY on April 19, 2013, 12:28:13 PM

Quote from: TedDansonsHair on April 19, 2013, 12:13:20 PM

Quote from: URSAY on April 19, 2013, 01:02:37 AM

Quote from: TedDansonsHair on April 18, 2013, 07:35:56 PM

I submitted a ticket on April 11th and I still haven't heard back from your support staff. What gives, ursay, I thought I just had to be patient?

April 2nd
Funds sent (after both fees): $303.39 USD
Received: $267 USD
Missing: $36

April 10th
Funds sent (after both fees): $302.43 USD
Received: $164 USD(!!!!)
Missing: ~$138
You charged me $214 for coins that were trading at $116. I remember checking bitcoinity directly after placing the order on bitinstant. It was not $214 then and it wasn't $214 when I paid through moneygram. You straight up stole half of my money in this instance.

April 12th
Funds sent (after both fees): $451.27 USD
Received: $361 USD
Missing: ~$90
Bitcoins were trading for $105 when I paid for this order, you charged me a rate of $128 per coin. This was the only order that mattered, you guys really fucked me on that one.

Look, I've laid it all out for you, I can prove that you guys have taken hundreds of dollars from me. Can you just give me my money?

You logged all 3 of these in one ticket? Have you verified your execution prices at bitcoincharts.com ?

My apologies, I should have been clearer. No, I didn't log all three issues on one ticket. I have outstanding tickets for April 10th and the 12th, the April 2nd one seemed trivial at the time, but now I'm going to log a ticket for it after I get home today.

I cannot check bitcoincharts on my phone, their site doesn't work on mobile devices I guess. Actually, no, why should I check it? It's your job to figure these things out, man. I'm at work myself, I've wasted too much time as it is dealing with this shit.

So what are you going to do about this? I've been waiting for over a week now and I'm not going away.

Logging all of your issues separately is recommended so you can see a solution for each issue.

I am asking you to provide as much info as possible regarding any issues you have. This will further speed up your resolution time. The choice is yours.

blockchain.info was down yesterday but seems to be back online today.

I did log them separately, I have explained this to you already.

I gave you all of the information that I have, I even formatted it for you so you wouldn't have trouble reading it. What else could you possibly want from me?

I need to stop, you have such a knack for infuriating me, Ursay.

I'm sorry that you are upset. My only goal is to help solve your problem. Are you saying you are trying to log this with me or you have already logged all of these issues in the proper support channel?

bitinstant.com/contact

Of course I logged them in the proper support channel, but that doesn't matter because nothing is going to come from those support tickets. Why do you keep linking to your ineffectual support page? Nothing good comes from it.

I want to talk to someone above you, you have been absolutely no help. People are telling me I need to email your fucking CEO to get a refund. Do you know how stupid that makes this business look?

Cptblack

newbie

Activity: 6

Merit: 0

Quote from: URSAY on April 17, 2013, 04:15:27 PM

Quote from: Cptblack on April 17, 2013, 03:23:20 PM

Quote from: URSAY on April 17, 2013, 03:18:50 PM

Quote from: Cptblack on April 17, 2013, 03:10:09 PM

available info: Zipzap amount $503.95, Zipzap acct #577710585. bitinstant to mtgox account #M84316594X.
I used the wrong email! i used [email protected], but it should have been [email protected].
And to make things even worse, mtgox says the funds were rejected because i sent them to the "m and x" account number M84316594X, but they should have been sent to 316594 or cptblack.
I have already made a detailed post at bitinstant.com/support.
Im afraid my funds are lost, and i have little more information to give. I dont even have the event or quote id because i used the wrong email.

Your funds are not lost. You must have gotten caught up in that while mess when they had announced the new MX numbers but not yet fully moved to that new system. You should see resolution shortly as long as you logged your issue thru bitinstant.com/contact

I'm assuming you included your zipzap acct. # in that ticket submission?

Yes my most recent submission to bitinstant.com/contact included that info and pretty much everything seen here.
edit: its only been 1 week, i did the order on 4/10, reference code 37197841

I gave your order a manual push. I'm not sure that is the solution that will solve your issue but if you do not see results from this then level 2 support will be able to help. Thanks for your patience!

I don't mean to pester but now that it has been 3 days since this conversation, is there anything you can do now? I still haven't received the funds.

FireBlazzer

member

Activity: 70

Merit: 10

Quote from: Gareth Nelson on April 20, 2013, 12:44:56 PM

Quote from: hojo on April 20, 2013, 10:54:26 AM

Quote from: greene63 on April 20, 2013, 10:10:38 AM

how long does it take for a deposit to go through and to withdrawl ?

thanks

It used to be within the hour or less. Now they promise you within 24 hours but if you look at the past 300+ pages in this forum alone there are many unhappy customers lately over the past 21 or so days. I got lucky my issue was on day 1 and i found my way here quickly and i got resolution (4+ days). There are many going on 1-3 weeks with no resolution. I would question my sanity if i used their services again.

The past 24 hours we've been handling the vast majority of orders within 2 hours due to some recent improvements.

and what of my order?

its been way over 2 hours... its been about 4 days now... and when i did recieve BTC's... it was at a price far higher then when i orginaly paid for it... resulting in much less btc... im still missing almost half my order, i got about .75... i should have goten about 1.4

i was charged fees...

nothing was given to compensate for my losses...

i dont know what is going on with bitinstant right now... in the past, i couldent get home from walmart fast enough and my bitcoins used to be there already... now it seems like i have to climb a huge hill to complete a transaction that used to be quick and easy.

akabmikua

full member

Activity: 223

Merit: 100

Quote from: Gareth Nelson on April 20, 2013, 10:01:10 AM

Quote from: akabmikua on April 20, 2013, 08:30:32 AM

Quote from: FireBlazzer on April 20, 2013, 08:05:20 AM

Quote from: akabmikua on April 20, 2013, 05:00:05 AM

Waiting.....Waiting.....Waiting.....Waiting.......Waiting.........Waiting...... ..Waiting........Waiting.......Waiting.........

Its been 16 days now!!!!

@URSAY, come on. (Actually not just URSAY, but BitInstant)

I am waiting for 16 days, and I have not got the money.

!!!!!!!!!PLEASE DO SOMETHING!!!!!!!!!!

https://www.bitinstant.com/order_status/eaefb4e7-db15-4749-b7a7-839c95a78ae2
https://www.bitinstant.com/order_status/b05bd112-a450-46af-bf6a-43f062b23a78

PLEASE DO SOMETHING!

just out of curiosity... may i ask what kind of order you placed?... i dont work for bitinstantm im just a bit shocked it would take to so long to resolve and was curious to see what type of order u placed.

I just placed the order from BTC-E code to Bitcoin Address. Its pretty simple to resolve, but Bitinstant is taking forever!!

EDIT: You can see that second order says "BTC-E coupon deposited at BitInstant account" at the end of event log.

Both of these orders executed and were sent to coinapult, please email [email protected] and if you don't get a response today then PM me here and i'll grab hold of him for you.

I will wait for the next 24 hours and will notify you!

I hope my issue will be resolved soon!

dave859

newbie

Activity: 31

Merit: 0

Quote from: Gareth Nelson on April 20, 2013, 12:44:56 PM

Quote from: hojo on April 20, 2013, 10:54:26 AM

Quote from: greene63 on April 20, 2013, 10:10:38 AM

how long does it take for a deposit to go through and to withdrawl ?

thanks

It used to be within the hour or less. Now they promise you within 24 hours but if you look at the past 300+ pages in this forum alone there are many unhappy customers lately over the past 21 or so days. I got lucky my issue was on day 1 and i found my way here quickly and i got resolution (4+ days). There are many going on 1-3 weeks with no resolution. I would question my sanity if i used their services again.

The past 24 hours we've been handling the vast majority of orders within 2 hours due to some recent improvements.

Can you please explain why all Dwolla orders have been held back and when do you expect to process them?

keeron

full member

Activity: 180

Merit: 100

Quote from: Gareth Nelson on April 20, 2013, 06:02:46 AM

keeron:
https://www.bitinstant.com/order_status/b9ac8678-8911-4552-b270-9ba7351c3eb4

Thanks Gareth! I saw the transaction this morning and was very pleased.

This brings back some sanity :-)

- Keeron

Gareth Nelson

hero member

Activity: 721

Merit: 503

Quote from: hojo on April 20, 2013, 10:54:26 AM

Quote from: greene63 on April 20, 2013, 10:10:38 AM

how long does it take for a deposit to go through and to withdrawl ?

thanks

It used to be within the hour or less. Now they promise you within 24 hours but if you look at the past 300+ pages in this forum alone there are many unhappy customers lately over the past 21 or so days. I got lucky my issue was on day 1 and i found my way here quickly and i got resolution (4+ days). There are many going on 1-3 weeks with no resolution. I would question my sanity if i used their services again.

The past 24 hours we've been handling the vast majority of orders within 2 hours due to some recent improvements.

dookiedue

newbie

Activity: 28

Merit: 0

Thank you URSAY for your assistance. My issue is now fully resolved!

morp17

member

Activity: 87

Merit: 10

Hello URSAY and Gareth could give a manual push on my order.

Quote ID: 9cf718da-4f9d-4391-a385-06d5e783b596

Zip Zap: 950 257 162

Bitcoin address: 1BdraZPik56QWoWwRjuFmtCts2miqwXTyE

Thank you.

hojo

newbie

Activity: 40

Merit: 0

Quote from: greene63 on April 20, 2013, 10:10:38 AM

how long does it take for a deposit to go through and to withdrawl ?

thanks

It used to be within the hour or less. Now they promise you within 24 hours but if you look at the past 300+ pages in this forum alone there are many unhappy customers lately over the past 21 or so days. I got lucky my issue was on day 1 and i found my way here quickly and i got resolution (4+ days). There are many going on 1-3 weeks with no resolution. I would question my sanity if i used their services again.

Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 100. (Read 495996 times)