Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 103. (Read 496012 times)

These are 4 quote ID's.  Money was submitted through Moneygram on Tuesday.   I received confirmation from ZipZap that they received payment and would notify bitinstant.  I never got the usual confirmation from Bitinstant and my bitcoin wallet is still empty.  Here is the order event logs:

Order event log

Timestamp   Event ID   Event type
Wed Apr 17 02:47:57 2013   8b109ea0-8395-42ea-8de3-3c9719a71c7d   Quote for new transaction
Wed Apr 17 03:31:50 2013   48bec0aa-fab3-40ad-abf5-37ff7e085e46      New Order
Wed Apr 17 03:30:05 2013   8b1b8b15-c89b-4c04-a5f7-da5ecad109d8   Coinapult Order Loading
Wed Apr 17 03:45:05 2013   7b43aed1-b342-40a0-a99d-068dd76c0a10   MTGox Order Loading

Order event log

Timestamp   Event ID   Event type
Wed Apr 17 02:49:01 2013   7f8c0054-c3f4-4882-b57f-6235d45223b9   Quote for new transaction
Wed Apr 17 03:29:20 2013   1d2cf694-d8bf-41c7-874c-538ccc6a98b7   New Order
Wed Apr 17 03:29:11 2013   8f3e4ad8-663d-461e-a123-47a7d0c5de3d   Coinapult Order Loading
Wed Apr 17 03:44:11 2013   97f1c9d6-61fb-4c8b-a8d7-0506bdce82f1   MTGox Order Loading

Order event log

Timestamp   Event ID   Event type
Wed Apr 17 02:55:16 2013   e9e3df0e-6595-4821-8130-55394a170024   Quote for new transaction
Wed Apr 17 03:29:27 2013   df578616-34d3-4b9a-b666-95bf653ca778   New Order
Wed Apr 17 03:27:41 2013   f8e510a9-3ac5-43bd-b5ac-ec3501bc0aae   Coinapult Order Loading
Wed Apr 17 03:42:41 2013   9d82365e-ac95-4bbb-9204-81663a888350   MTGox Order Loading

Order event log

Timestamp   Event ID   Event type
Wed Apr 17 02:55:44 2013   5f033883-1ac6-421d-9105-96e0ef253695   Quote for new transaction
Wed Apr 17 03:31:15 2013   0bd0f444-985d-46ce-8d9e-1f67a3f93c10   New Order
Wed Apr 17 03:32:33 2013   8b4c09ed-b10a-4186-a484-123955c9cd6a   MTGox Order Loading
Wed Apr 17 03:47:33 2013   07550e0a-d498-4c17-8097-1c28a0981d9d   Coinapult Order Loading

Is there ANY ADDITIONAL information you require to fulfill your companies obligation to me??

Last time it didn't work well.
I'll try it now. Sorry about it!

Have you logged your issue thru our main support channel?

bitinstant.com/contact

Hi there,
Could you please check for any problems with my funds?
I've received a payment confirmation email, but still haven't got the amount credited.

Quote ID   3c8eb6a6-76da-40e7-b83f-a5988e2e5a84
Event ID   09b75765-4d24-4fcd-9d68-4b4c4383c0a1
Amount you paid   $500.0 USD
Amount you will receive   $480.05 USD
Destination exchange   MtGox
Destination account   M21398787X
Event ID   (Thu Apr 18 17:57:12 2013)   09b75765-4d24-4fcd-9d68-4b4c4383c0a1   
zipzap code number: 634671184

Cheers!
Kind regards!

Your issue will be best served thru our main support channel...

bitinstant.com/contact

I'm sorry that I am unable to personally solve this problem.

Day 10. Still nothing.  Now I'm not even being acknowledged.

Unfortunately I cannot personally fix your issue so your resolution will come thru the normal support channel.  Thanks for your patience!

This order has been loading since 4/7/2013 and a support ticket is in the queue.

OrderID: d6beccd7-de6a-480f-91ad-b89fdde9f2c8

Yup I got it thanks.

I sent it to you in a PM

Yes, they are working on your issue and you should receive a response soon!

I filed the report with your normal support channels 3 days ago and they told me they would either have it resolved or make it a priority if it wasn't resolved in 24 hours.
and it says I can't resubmit the ticket with the same ID info. So I'm totally stumped.

It would be really helpful if when you posted about your problem you gave us a clear idea of your issue.  Acct. #s that are not labeled properly will add to the time of your resolution.

I'm sorry that you are upset.  My only goal is to help solve your problem.  Are you saying you are trying to log this with me or you have already logged all of these issues in the proper support channel?

bitinstant.com/contact

AND ANOTHER DAY WITH NO BITCOINS...FUCK YOU BITINSTANT!

I did log them separately, I have explained this to you already.

I gave you all of the information that I have, I even formatted it for you so you wouldn't have trouble reading it. What else could you possibly want from me?

I need to stop, you have such a knack for infuriating me, Ursay.

Logging all of your issues separately is recommended so you can see a solution for each issue.

I am asking you to provide as much info as possible regarding any issues you have.  This will further speed up your resolution time.  The choice is yours. 

blockchain.info was down yesterday but seems to be back online today.

My apologies, I should have been clearer. No, I didn't log all three issues on one ticket. I have outstanding tickets for April 10th and the 12th, the April 2nd one seemed trivial at the time, but now I'm going to log a ticket for it after I get home today.

I cannot check bitcoincharts on my phone, their site doesn't work on mobile devices I guess. Actually, no, why should I check it? It's your job to figure these things out, man. I'm at work myself, I've wasted too much time as it is dealing with this shit.

So what are you going to do about this? I've been waiting for over a week now and I'm not going away.

The system will not allow you to log a duplicate issue as there is no need.  If you've already logged your issue once then our support team is working on finding you a resolution.  Thanks for your patience.

As we drastically reduce our support back log we will be able to spend more time on price execution issues.  As I've mentioned before, these issues can take some time to research and then must be escalated for a refund.  Thanks for your patience.