Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 102. (Read 496012 times)

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What is going on with the site? The transaction failes due to the error "Dwolla failed verification - unable to locate" but I have used Dwolla before and send them the verification documents.

Case #1034
Event ID    1e61b2d1-84b0-4b1c-bba7-a1ee9842ecbe

Man I did their old so-called chat support, I did their new support, I have been on Reddit and here it has been 11 days now. I keep bringing it up, and nothing gets done

Loading

Order receipt

Order ID    815b80bb-a167-4274-a6a7-cc024000ae65
Quote ID    a5d8b4e4-6a15-412d-b16a-7090fc57f544
Event ID    f3f5f90f-eb95-41c0-8eef-2611bbcad27e
Fees (inclusive)    3.99%%
Amount you paid    $125.0 USD
Amount you will receive    $120.0125 USD
Destination exchange    Bitcoin Address
Destination account    1N4urTfHaZ3WgDmieANFB2Qzc7EYw4NG4k
Order event log
Timestamp    Event ID    Event type
Sat Apr 6 00:43:06 2013   f3f5f90f-eb95-41c0-8eef-2611bbcad27e   Quote for new transaction
Sun Apr 7 16:06:17 2013   e3c9b38c-4516-4442-a5d0-67a90f9225d1   New Order
Sun Apr 7 16:04:36 2013   6401146e-4ef4-4d39-a45c-7c2c6b6a35e3   Coinapult Order Loading
Sun Apr 7 16:09:35 2013   0b5e036a-2d0d-4e5f-aa75-b3186c1b5540   MTGox Order Loading


Why is my order still loading while orders that came after mine are being filled???

I submitted a report to Bitinstant contact, I know you have been busy and your new resolution system does by my experience work better than the old system, which never got my issues resolved.
 However this has not yet been pushed through.

any idea when this "where is my money" issue going to finally be cleared up?
sheesh...

About this order

OrderID: d6beccd7-de6a-480f-91ad-b89fdde9f2c8

Any idea when I should expect to hear back from them? I've only submitted the one ticket and have waited patiently but it would be nice to know exactly where I am or if there is a way to get things going. You know?

It's difficult for me to say why your issue has not been yet resolved as I am unable to solve these kinds of issues on my own.  However, the support back log has greatly improved compared to the past few days and weeks.  As long as you submitted your issue to bitinstant.com/contact you should see a resolution very soon.  Thanks for your patience.

Because support times are improving, I'm sure you will see a resolution soon!

I'm sorry that we were unable to solve your problem.  I have re-logged your issue and I will try to get some traction for you on a resolution.  Thanks.

Okay so yes they just responded to my message but they didn't see the problem.  They still sent it to the wrong (.com) email.  it is supposed to be sent to the right (.FR) email   and now I can't submit another problem

is there such thing a btc starter kit or guide i can purchase?

The system will not allow you to log a duplicate issue as there is no need.  If you've already logged your issue once then our support team is working on finding you a resolution.  Thanks for your patience.

These are 4 quote ID's.  Money was submitted through Moneygram on Tuesday.   I received confirmation from ZipZap that they received payment and would notify bitinstant.  I never got the usual confirmation from Bitinstant and my bitcoin wallet is still empty.  Here is the order event logs:

Order event log

Timestamp   Event ID   Event type
Wed Apr 17 02:47:57 2013   8b109ea0-8395-42ea-8de3-3c9719a71c7d   Quote for new transaction
Wed Apr 17 03:31:50 2013   48bec0aa-fab3-40ad-abf5-37ff7e085e46      New Order
Wed Apr 17 03:30:05 2013   8b1b8b15-c89b-4c04-a5f7-da5ecad109d8   Coinapult Order Loading
Wed Apr 17 03:45:05 2013   7b43aed1-b342-40a0-a99d-068dd76c0a10   MTGox Order Loading

Order event log

Timestamp   Event ID   Event type
Wed Apr 17 02:49:01 2013   7f8c0054-c3f4-4882-b57f-6235d45223b9   Quote for new transaction
Wed Apr 17 03:29:20 2013   1d2cf694-d8bf-41c7-874c-538ccc6a98b7   New Order
Wed Apr 17 03:29:11 2013   8f3e4ad8-663d-461e-a123-47a7d0c5de3d   Coinapult Order Loading
Wed Apr 17 03:44:11 2013   97f1c9d6-61fb-4c8b-a8d7-0506bdce82f1   MTGox Order Loading

Order event log

Timestamp   Event ID   Event type
Wed Apr 17 02:55:16 2013   e9e3df0e-6595-4821-8130-55394a170024   Quote for new transaction
Wed Apr 17 03:29:27 2013   df578616-34d3-4b9a-b666-95bf653ca778   New Order
Wed Apr 17 03:27:41 2013   f8e510a9-3ac5-43bd-b5ac-ec3501bc0aae   Coinapult Order Loading
Wed Apr 17 03:42:41 2013   9d82365e-ac95-4bbb-9204-81663a888350   MTGox Order Loading

Order event log

Timestamp   Event ID   Event type
Wed Apr 17 02:55:44 2013   5f033883-1ac6-421d-9105-96e0ef253695   Quote for new transaction
Wed Apr 17 03:31:15 2013   0bd0f444-985d-46ce-8d9e-1f67a3f93c10   New Order
Wed Apr 17 03:32:33 2013   8b4c09ed-b10a-4186-a484-123955c9cd6a   MTGox Order Loading
Wed Apr 17 03:47:33 2013   07550e0a-d498-4c17-8097-1c28a0981d9d   Coinapult Order Loading

Is there ANY ADDITIONAL information you require to fulfill your companies obligation to me??