Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 101. (Read 495996 times)

He is not replying past *9* days!!

Some CS rep transferred my support ticket to him 9 days ago, there was no response.

About 3 days ago, another (or maybe same) CS rep transferred my new support ticket (wufoo one) to him AGAIN! And from that time, I HAVE NO RESPONSE!


I am just:

how long does it take for a deposit to go through and to withdrawl ?

thanks

Both of these orders executed and were sent to coinapult, please email [email protected] and if you don't get a response today then PM me here and i'll grab hold of him for you.

You need not to be. Its Bitinstant who should .

They should solve this problem faster...

ahh... i am sorry for ur pain

I just placed the order from BTC-E code to Bitcoin Address. Its pretty simple to resolve, but Bitinstant is taking forever!!


EDIT: You can see that second order says "BTC-E coupon deposited at BitInstant account" at the end of event log.

just out of curiosity... may i ask what kind of order you placed?... i dont work for bitinstantm im just a bit shocked it would take to so long to resolve and was curious to see what type of order u placed.

@Garenth, can you please help me??

Waiting for 16 days and still no result.

Been pushed twice. Still nothing. Can you please do something?
I really need these funds to move....

zipzap account 754 049 468

I've dropped a link to your order in our internal support chat with a request for it to be cancelled and a manual transfer issued (the reason for this is because dwolla will not reverify). You should expect it to arrive sometime today, if it does not please get hold of me personally or post again on this thread.

keeron:
https://www.bitinstant.com/order_status/b9ac8678-8911-4552-b270-9ba7351c3eb4

Sorting this for you now, wait one moment

Hi URSAY, how are you today?

I made a NEW order again on 18/04 with these details:

Quote ID   69d14d72-624d-4d9d-943c-db42d87a6f47
Event ID   75918642-71b2-492f-8975-dc03b1271cb1
Quote valid until   Thu Apr 18 07:01:58 2013
Fees (Not inclusive of ZipZap)   3.99%%
Amount you need to pay   $500.0 USD
Amount you will receive   $480.05 USD
Expected delivery time(HH:MM:SS)   0:30:00
Guaranteed delivery time (HH:MM:SS)   1 day, 0:00:00
Destination exchange   MtGox
ZipZap Account: 562392803
MTGOX: M09228152X

I already made a submit in bitinstant.com/contact and waiting for execution.

Thank you for attention

Waiting.....Waiting.....Waiting.....Waiting.......Waiting.........Waiting...... ..Waiting........Waiting.......Waiting.........

Its been 16 days now!!!!

@URSAY, come on. (Actually not just URSAY, but BitInstant)

I am waiting for 16 days, and I have not got the money.

!!!!!!!!!PLEASE DO SOMETHING!!!!!!!!!!

https://www.bitinstant.com/order_status/eaefb4e7-db15-4749-b7a7-839c95a78ae2
https://www.bitinstant.com/order_status/b05bd112-a450-46af-bf6a-43f062b23a78


PLEASE DO SOMETHING!

hello... i have only recieved partial payment.

1. i did not recieve the amount of bitcoins i paid for... i only got 0.75 btc..... i should have goten around 1.4 btc at the time my order was placed.

2.  it seems you did not waive the fees

3. why i have not been given addtional compensation for my losses and your companys failure to meet there written guarantee?.. i better be.

so you have alot more work cut out for your bitinstant... before we come close to resolving this dispute,

1. send me the rest of the bitcoins you owe me... about  0.65 BTC to ajust for the correct price of Bitcoins at the time i placed my order...

2.  refund the cash or send me extra bitcoins for the fees you charged that most likley have not been refunded from my calculations... these fees need to be waived.

3.  i expect additional compensation for signifcaint lossses due to the failure to meet many of your own deadlines.....   this is not optional, and its in your companys best interest to make sure i recieve something for my many trubbles, due to your companys many failures to uphold the promisses they have made.

*give me the rest of the bitcoins you owe me for the wrongful price you placed my order at.... you owe me about 0.65 BTC

* waive the fees and make sure my next payment reflects that

* send me reasonable compensation for my losses incured due to your companys failure to meet its assurances.... a couple btc extra will be considerd acceptbale since im in a good mood.

you might need some help on this one ursay.

and may i respectfuly remind you... im Not one of your normal customers... so i suggest your company gets it right this time.

...

here is my info.. in case you needed it yet again.

quote ID:  38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap given Account Number: 177574217

...

i am watching with interest at how this is resolved.... the trust bitinstant is on the line here

I already went through bitinstant support on the main page with no response back whatsoever its been four days and still nothing.

Well, we are at 76 hours and counting. No response from BitInstant regarding my ticket except for what has been posted in this thread. Still waiting on my bitcoins. Getting really irritated. >_>

URSAY,

I have reported my issue via bitinstant.com/contact, as well as at reddit (my userid : keeron). It is been almost a week without any progress.

Can you please look into this?

The order details: https://www.bitinstant.com/order_status/2d917156-b01d-4d98-afc0-3dd81b876c9a

The transaction that was completed: https://blockchain.info/tx/eadd9eb275de687a9608cdf8bae34e7b90dc579f394f5df096cf5d886828e69d

Everything you need to know should be in those 2 links. The short story is that I was quoted $312.03 and was given BTC worth $275.80. All the fees are included when the quote is given to the user, so I am essentially missing BTC worth $36.23

I have also emailed Charlie@BitInstant after my support query wasn't answered for few days. Since this seems another channel that you are resolving issues, here's my issue :-)

I am itching to use the service again, but until things like these are resolved (quickly!) you are going to lose out on users like me.

Thanks,
Keeron

Still haven't received Bitcoins owed since April 3 2013. What is going on with Bitinstant?

Betelquese / dookiedue / caffeineJoe / chase1420

Your price execution issues have been processed and refunded.  Your open issues are now closed.

Thanks for your patience.

Are you another user who has logged a price execution issues with me?  I need your emails to process these refunds and many of you have not given me your emails.  Never hurts to check in.