Official Newbie BitInstant Support Thread (Active Customer Support) - page 200.

btl-mermaid

newbie

Activity: 14

Merit: 0

In the email from you guys, verifying my transaction. I was told specifically, that "We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order. We have made a direct deposit into your MTGox account" So, if you sent me that email, why did you not make the deposit??

Bunks

newbie

Activity: 8

Merit: 0

Quote from: Bunks on April 09, 2013, 03:42:42 PM

Hi,

Same problem here. 4/8/13 - sent funds from Dwolla to MtGox via Bitinstant. Funds left Dwolla but got a message saying transfer failed and to contact support@bitinstant. No response. Please add to the queue to be rectified.

Thanks

Quote Id: 7d4f6c1f-b951-41dd-8450-f7051633a045
Event Id: dc1244e1-a9cd-40a0-aef1-1aeffb80e94a

Please put me on 4/10 list as above. Thanks.

thewebguy0

newbie

Activity: 19

Merit: 0

It appears I can no longer que a MTGOX -> Paypal. I will dig back in this thread, but are you no longer supporting paypal? I was told I couldn't cash out MTGOX codes for USD after 4/10. I want to empty the USD from the account before then. Do I need to find another way to do it?

gshu

newbie

Activity: 3

Merit: 0

Just wanted to tell everyone that Ursay did fine by me. I had an issue with mtgox money not getting into my account. 3 days later it's here. I should say that this is probably around my 20th transaction and every other one work without a hitch and was in my account in minutes. The support team on here is quick to respond and I understand they are dealing with significantly more customers than usual and are a little overwhelmed and understaffed right now. You will get your money, but it might take a couple days. If you are having an issue but need BTC immediately I would suggest you use another service to get it when you need it.

Thanks Bitinstant team. I will continue to be your happy customer after all.

btl-mermaid

newbie

Activity: 14

Merit: 0

Hey there,
This is to notify you that your order has been updated, please find the details below:

We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order

OrderID: a1908995-0792-4ec2-858d-8fe836611a11
EventID: ef781f82-aab0-484d-ae51-ad6197a189a8
DestAccount: M48334309X
QuoteID: bb77eb5f-f72e-48ec-b97b-6e7cc32aa770
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365025434.47
APIResponse: MTGOX-USD-DEKGH-WHPS7-PK63G-65BBA
FundsSent: $120.0125 USD

btl-mermaid

newbie

Activity: 14

Merit: 0

Hey there,
This is to notify you that your order has been updated, please find the details below:

We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order

OrderID: a1908995-0792-4ec2-858d-8fe836611a11
EventID: ef781f82-aab0-484d-ae51-ad6197a189a8
DestAccount: M48334309X
QuoteID: bb77eb5f-f72e-48ec-b97b-6e7cc32aa770
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365025434.47
APIResponse: MTGOX-USD-DEKGH-WHPS7-PK63G-65BBA
FundsSent: $120.0125 USD

lajz99

hero member

Activity: 756

Merit: 500

Hey guys.

I too have my coinapult link (from email) showing a 0 balance.

I received my bitinstant confirmation at 3:25pm pst and the coinapult email w/ link a minute later. Is there any way to track what's going on? Will it generally take longer than an hour?

pootsniff

newbie

Activity: 4

Merit: 0

Quote from: URSAY on April 09, 2013, 05:23:32 PM

Working 4/10 support list...this support list is not finalized and won't be until tomorrow afternoon.

liztah / yero888 / URSAY / pootsniff / Nachtwind / whoiscasey / uncfun42204 / iwmb / Col-Sanders / gf.ricardo / chubbychecker / bitcoinfiend / alternative30 / watchboy / ASM11 / chase1420 / xqr / maxspace321 / damavox / kmicro / iridium77 / archimediate / Tejh / bigpoppapump69 / cayson

thanks for your help URSAY! i know you guys are incredibly busy right now

liztah

newbie

Activity: 6

Merit: 0

URSAY, can you give an ETA on when my xfer will be completed? Also, as it stands now, looks like I'm on two distinct lists (4/8 and 4/10). Order id is cc2c7a23-9f31-44ad-adb5-51ee140b56e0.

BitSmack

newbie

Activity: 7

Merit: 0

Got my order from 4/7

received 0.3975 btc from $100

Should have been around 0.66 btc

embryonic

newbie

Activity: 5

Merit: 0

I would just like to provide a perspective on Bitinstant from personal experience. A friend of mine knows one of the main Bitinstant guys and worked with him about a year and a half ago when traffic was picking up originally. He went down to Chile and spent time working on the website. It is a completely legitimate company. URSAY is just an employee for this company which has been hit by sudden and insane demand for Bit coins, he's not working for a Ponze Scheme as some people have suggested. I can tell he is doing his best to keep up with the system he was given, and it's probably very frustrating for him. I know it's frustrating for considering that people's hard earned money is being managed. I also have a considerable amount of money in the mix. I just hope this is reassuring as a first person account of the company, and that if people have patience things will be taken care of.

gf.ricardo

newbie

Activity: 14

Merit: 0

Quote from: gf.ricardo on April 09, 2013, 01:50:28 PM

Hello. I'm wondering why my money is taking so long to be available on mtgox.
My payment has already been identified by ZipZap and Ebanx. But not by Bitinstant.
Quote ID: a8eb5124-a9f5-4bd2-91fd-b088d51e4d0c

Please somebody! It's been 30hours+

speakeasy1982

newbie

Activity: 22

Merit: 0

LOL @ URSAY being on the 4/10 list!! Am I the only one that catch that?

cassiolandim

newbie

Activity: 28

Merit: 0

Quote from: URSAY on April 09, 2013, 05:23:32 PM

Working 4/10 support list...this support list is not finalized and won't be until tomorrow afternoon.

liztah / yero888 / URSAY / pootsniff / Nachtwind / whoiscasey / uncfun42204 / iwmb / Col-Sanders / gf.ricardo / chubbychecker / bitcoinfiend / alternative30 / watchboy / ASM11 / chase1420 / xqr / maxspace321 / damavox / kmicro / iridium77 / archimediate / Tejh / bigpoppapump69 / cayson

Cool

I sent you a PM about my issue today but my name is not in this list... please review my PM.
Quote ID 72f1070e-221b-4300-a100-014c21475075

syphen

member

Activity: 102

Merit: 10

Havent Recieved my bitcoins yet and its been since saturday night 4/6

Order ID   c65e4422-739c-4351-8b9c-ec97a3d3c41f
Quote ID   37d5d180-5711-44da-85a2-6995b8ae5571
Event ID   1fc2462d-a856-45f0-9374-82feeda4dd29

Nachtwind

hero member

Activity: 700

Merit: 507

Quote from: URSAY on April 09, 2013, 05:54:16 PM

Improving this dumb list system NOW. Adding all "lists" to a more manageable database...thanks guys.

Friday could be a BIG day for BitInstant. Big things are in store. Cool

How about smaller things like sending me my money first? Wink

shadumdum

newbie

Activity: 28

Merit: 0

Quote from: URSAY on April 09, 2013, 05:54:16 PM

Improving this dumb list system NOW. Adding all "lists" to a more manageable database...thanks guys.

Friday could be a BIG day for BitInstant. Big things are in store. Cool

Any bigger clues as to what is coming?

URSAY

legendary

Activity: 1974

Merit: 1010

Improving this dumb list system NOW. Adding all "lists" to a more manageable database...thanks guys.

Friday could be a BIG day for BitInstant. Big things are in store. Cool

BitByInstant

newbie

Activity: 5

Merit: 0

transaction finally went through. i was on the 4/8 list. you can mark me as RESOLVED!

jackson123

newbie

Activity: 11

Merit: 0

Quote from: URSAY on April 09, 2013, 05:16:38 PM

Quote from: jackson123 on April 09, 2013, 05:09:19 PM

Hi - I made a deposit about an hour ago and I don't see anything in the block-chain. Here is my info from the confirmation email.

OrderID: d1fb886a-9c63-4a5b-9c47-05b3a9e4e06c
EventID: 9e14bdec-966d-4e46-b057-61665258b281
DestAccount: 1EBj1iSY71mPAhjFTMSk9GoxrFtvZyk35z
QuoteID: 2db1695d-ce8b-4f24-bc9a-1572ee4e0965
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1365544308.52
APIResponse: {'Transaction_id': u'51648cfa3fa78d7e62a958a6'}
FundsSent: $134.414 USD

Downloaded the blockchain?

I'm downloading it now. Shouldn't it show up on blockchain.info though?

Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 200. (Read 496012 times)