Hi - I made a deposit about an hour ago and I don't see anything in the block-chain. Here is my info from the confirmation email.
OrderID: d1fb886a-9c63-4a5b-9c47-05b3a9e4e06c
EventID: 9e14bdec-966d-4e46-b057-61665258b281
DestAccount: 1EBj1iSY71mPAhjFTMSk9GoxrFtvZyk35z
QuoteID: 2db1695d-ce8b-4f24-bc9a-1572ee4e0965
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1365544308.52
APIResponse: {'Transaction_id': u'51648cfa3fa78d7e62a958a6'}
FundsSent: $134.414 USD
Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 202. (Read 496012 times)
April 09, 2013, 05:09:19 PM
April 09, 2013, 05:07:38 PM
I completed my MoneyGram order to ZipZap at CVS nearly twenty four hours ago. My order is currently stuck on:
Which is strange, because I do not use MtGox, nor Coinapult. For receiving method, I chose bitcoin address and entered my BTC-e Bitcoin address. I do not understand why Coinapult or MtGox are being involved, and delaying, my order. I've submitted a ticket to BitInstant, but I've had no reply. This is my first time purchasing BTC, so I'm a bit nervous of the situation.
My order number is: 2313a055-d88c-43e9-a863-517d3b10cec5
Event ID: 15384efc-04c8-4208-9ddc-b57fa8131131
Quote
Sun Apr 7 07:13:37 2013 57b15b59-4f14-4673-90ca-9e003b0e79b2 Coinapult Order Loading
Sun Apr 7 07:18:37 2013 64af41b0-394a-4982-b939-9d9a71378f8a MTGox Order Loading
Sun Apr 7 07:18:37 2013 64af41b0-394a-4982-b939-9d9a71378f8a MTGox Order Loading
Which is strange, because I do not use MtGox, nor Coinapult. For receiving method, I chose bitcoin address and entered my BTC-e Bitcoin address. I do not understand why Coinapult or MtGox are being involved, and delaying, my order. I've submitted a ticket to BitInstant, but I've had no reply. This is my first time purchasing BTC, so I'm a bit nervous of the situation.
My order number is: 2313a055-d88c-43e9-a863-517d3b10cec5
Event ID: 15384efc-04c8-4208-9ddc-b57fa8131131
My order was manually completed. However, I bought BTC at around 140.00 USD/1.00 BTC.
When my order was completed due to complications on your end, BTC was worth 220.00 USD/1.00 BTC.
It's, quite frankly, bullshit. You gave me a "One hour guarantee". That turned into over 48 hours and damn nearly $60.00.
Here's my order ID: 2313a055-d88c-43e9-a863-517d3b10cec5
Seems to be a common issue amongst "resolved" tickets. Class action, eh?
It'd be great to hear from you.
April 09, 2013, 05:07:25 PM
I'm not sure if you didn't see my post or what but here it is again.hahaha
Hey URSAY, I'm glad to say that the patience payed off and I got my bitcoins sent to my wallet!
I appreciate all your help, however I still need another ticket opened up on today's support escalation list as I only got .41 BTC when I was expecting ~.51
I got the current rate as opposed to the rate of my transaction which should have been ~160.
I was also hoping the transaction fee would be refunded for the delay. I'd appreciate it very much URSAY
PLEASE RESPOND TO ME
Hey URSAY, I'm glad to say that the patience payed off and I got my bitcoins sent to my wallet!
I appreciate all your help, however I still need another ticket opened up on today's support escalation list as I only got .41 BTC when I was expecting ~.51
I got the current rate as opposed to the rate of my transaction which should have been ~160.
I was also hoping the transaction fee would be refunded for the delay. I'd appreciate it very much URSAY
PLEASE RESPOND TO ME You have posted like 3 times in the last couple of pages. URSAY has said that he doesn't have time to be replying to each and every post that comes through here, as he would much rather be spending his time actually solving things than reading posts with too many smiley faces. If you have posted on here, he will see it and you will be added to the next list. 4/10 still hasn't been put out officially yet, so please look at that when he posts it. It should hopefully be soon.
April 09, 2013, 05:04:26 PM
I'm about at my wit's end. Several emails, messages to bitinstant user on reddit, posts on forums, and not even a single acknowledgement. Your phone line for "urgent issues" just dumps into a voicemail, there's no "chat link" on the contact us page, WTF am I supposed to do? Drive to their office to get someone's attention on where my 600$ went? Process my order or refund my money, this is absolutely unacceptable.
4/10 list.
What does this mean? My order won't be processed until tomorrow? Even with my email yesterday asking for help?
This means that you are on the 4/10 list to be resolved. Which means that they have taken note of your issue and they have all the information they need. URSAY will be releasing the official 4/10 list soon, hopefully
. This does not mean that your issue will be resolved tomorrow. It may take a couple of days, but you are now on the right track to getting your issue fixed. Your issue will be escalated and be given to the appropriate people who can fix everything for you. At this point, the only thing you can do is be patient and not get frustrated. 
April 09, 2013, 05:03:07 PM
FINAL 4/9 support list. Please take note if you are on this list. Thanks! 
Imaginer / ASICPool / Bjork / runarmyof1 / chowmein / pennyback / elitemom / Statesman / PC_Mobile / RandyVermillion / mwp (NEED MORE INFO) / fuue83 / justinpobrien / vitaslayer1212 / Singlebyte / ScrapOfCat / arkaideman / shadumdum / sugsmack100 / synergy7 / msiddiq / jack789 / Nonya Business / speshell1 / glasshouse / duquevalentino / cea45 / vitam / cubism4nerds / jasnlcas / mroth7684 / corvette77 / speakeasy1982 / Laughingman8 / Nachtwind / cubism4nerds / noname456 / Deadlock94 / Jross81 / mrbruceb
Anyone going forward with new issues will go on the list for 4/10. We are working on ALL issues even if you have been waiting longer then others. Thanks for your patience.
Imaginer / ASICPool / Bjork / runarmyof1 / chowmein / pennyback / elitemom / Statesman / PC_Mobile / RandyVermillion / mwp (NEED MORE INFO) / fuue83 / justinpobrien / vitaslayer1212 / Singlebyte / ScrapOfCat / arkaideman / shadumdum / sugsmack100 / synergy7 / msiddiq / jack789 / Nonya Business / speshell1 / glasshouse / duquevalentino / cea45 / vitam / cubism4nerds / jasnlcas / mroth7684 / corvette77 / speakeasy1982 / Laughingman8 / Nachtwind / cubism4nerds / noname456 / Deadlock94 / Jross81 / mrbruceb
Anyone going forward with new issues will go on the list for 4/10. We are working on ALL issues even if you have been waiting longer then others. Thanks for your patience.
You had stated i would be on the list for 4/9. I just want to confirm that pennyback = pennypack or have i not been included in this list?
Probably just a type on my part. Thanks for pointing that out. It won't effect the working status on your ticket. Level 2 support doesn't organize by Bitcointalk username. I do because I was hoping to be more personally accountable. Unfortunately there is not enough time in the day for me to give a million updates on existing issues. I would rather be actually resolving the issues as I'm sure many of your would agree. Thanks!
April 09, 2013, 05:02:12 PM
I'm not sure if you didn't see my post or what but here it is again.hahaha
Hey URSAY, I'm glad to say that the patience payed off and I got my bitcoins sent to my wallet!
I appreciate all your help, however I still need another ticket opened up on today's support escalation list as I only got .41 BTC when I was expecting ~.51
I got the current rate as opposed to the rate of my transaction which should have been ~160.
I was also hoping the transaction fee would be refunded for the delay. I'd appreciate it very much URSAY
PLEASE RESPOND TO ME
Hey URSAY, I'm glad to say that the patience payed off and I got my bitcoins sent to my wallet!
I appreciate all your help, however I still need another ticket opened up on today's support escalation list as I only got .41 BTC when I was expecting ~.51
I got the current rate as opposed to the rate of my transaction which should have been ~160.
I was also hoping the transaction fee would be refunded for the delay. I'd appreciate it very much URSAY
PLEASE RESPOND TO ME April 09, 2013, 05:01:13 PM
This is the last time I'm posting this. Failure to take action = me taking the drive to NYC to file in small claims
Order ID 9eddbd3f-8a69-488e-8fc1-6efdd282048d
Time of order: Mon Apr 8 15:50:41 2013
Close at 15:50:00 : 182.10
Weighted price at 15:50: 182.16
Bit-not-so-instant finally delivered 2.03748916 BTC, pending confirmation
2.03748916 BTC @ 182.10 = $371.026776036 USD
2.03748916 BTC @ 182.16 = $371.1490253856 USD
$500 @ 182.10/btc = 2.745744096650192 BTC
$500 @ 182.16/btc = 2.74483970136144 BTC
2.745744096650192 – 2.03748916 = 0.708254936650192 BTC
2.74483970136144 – 2.03748916 = 0.70735054136144 BTC
You have shorted me between 0.708254936650192 and 0.70735054136144 BTC
44 hours left
Order ID 9eddbd3f-8a69-488e-8fc1-6efdd282048d
Time of order: Mon Apr 8 15:50:41 2013
Close at 15:50:00 : 182.10
Weighted price at 15:50: 182.16
Bit-not-so-instant finally delivered 2.03748916 BTC, pending confirmation
2.03748916 BTC @ 182.10 = $371.026776036 USD
2.03748916 BTC @ 182.16 = $371.1490253856 USD
$500 @ 182.10/btc = 2.745744096650192 BTC
$500 @ 182.16/btc = 2.74483970136144 BTC
2.745744096650192 – 2.03748916 = 0.708254936650192 BTC
2.74483970136144 – 2.03748916 = 0.70735054136144 BTC
You have shorted me between 0.708254936650192 and 0.70735054136144 BTC
44 hours left
Your order will be resolved. If you make it to NYC please send me a PM and I'd love to meet you for a beer and discuss BTC and whatever else.
April 09, 2013, 05:00:59 PM
This is the last time I'm posting this. Failure to take action = me taking the drive to NYC to file in small claims
Order ID 9eddbd3f-8a69-488e-8fc1-6efdd282048d
Time of order: Mon Apr 8 15:50:41 2013
Close at 15:50:00 : 182.10
Weighted price at 15:50: 182.16
Bit-not-so-instant finally delivered 2.03748916 BTC, pending confirmation
2.03748916 BTC @ 182.10 = $371.026776036 USD
2.03748916 BTC @ 182.16 = $371.1490253856 USD
$500 @ 182.10/btc = 2.745744096650192 BTC
$500 @ 182.16/btc = 2.74483970136144 BTC
2.745744096650192 – 2.03748916 = 0.708254936650192 BTC
2.74483970136144 – 2.03748916 = 0.70735054136144 BTC
You have shorted me between 0.708254936650192 and 0.70735054136144 BTC
44 hours left
Order ID 9eddbd3f-8a69-488e-8fc1-6efdd282048d
Time of order: Mon Apr 8 15:50:41 2013
Close at 15:50:00 : 182.10
Weighted price at 15:50: 182.16
Bit-not-so-instant finally delivered 2.03748916 BTC, pending confirmation
2.03748916 BTC @ 182.10 = $371.026776036 USD
2.03748916 BTC @ 182.16 = $371.1490253856 USD
$500 @ 182.10/btc = 2.745744096650192 BTC
$500 @ 182.16/btc = 2.74483970136144 BTC
2.745744096650192 – 2.03748916 = 0.708254936650192 BTC
2.74483970136144 – 2.03748916 = 0.70735054136144 BTC
You have shorted me between 0.708254936650192 and 0.70735054136144 BTC
44 hours left
Your order will be resolved. If you make it to NYC please send me a PM and I'd love to meet you for a beer and discuss BTC and whatever else.
There is no way you have time for a beer with all this traffic URSAY
April 09, 2013, 05:00:27 PM
I need help. My order ID is 58341001-a276-4504-8f31-84d90fe94911 .
I tried to buy through bitinstant using dwolla sending it to my BTC-e address and it declined due to "fraud check failed". Nothing about my bank account is fraudulent, I verified it with Dwolla already.
I tried to buy through bitinstant using dwolla sending it to my BTC-e address and it declined due to "fraud check failed". Nothing about my bank account is fraudulent, I verified it with Dwolla already.
Want to make sure you saw this Ursay
April 09, 2013, 04:59:32 PM
This is the last time I'm posting this. Failure to take action = me taking the drive to NYC to file in small claims
Order ID 9eddbd3f-8a69-488e-8fc1-6efdd282048d
Time of order: Mon Apr 8 15:50:41 2013
Close at 15:50:00 : 182.10
Weighted price at 15:50: 182.16
Bit-not-so-instant finally delivered 2.03748916 BTC, pending confirmation
2.03748916 BTC @ 182.10 = $371.026776036 USD
2.03748916 BTC @ 182.16 = $371.1490253856 USD
$500 @ 182.10/btc = 2.745744096650192 BTC
$500 @ 182.16/btc = 2.74483970136144 BTC
2.745744096650192 – 2.03748916 = 0.708254936650192 BTC
2.74483970136144 – 2.03748916 = 0.70735054136144 BTC
You have shorted me between 0.708254936650192 and 0.70735054136144 BTC
44 hours left
Order ID 9eddbd3f-8a69-488e-8fc1-6efdd282048d
Time of order: Mon Apr 8 15:50:41 2013
Close at 15:50:00 : 182.10
Weighted price at 15:50: 182.16
Bit-not-so-instant finally delivered 2.03748916 BTC, pending confirmation
2.03748916 BTC @ 182.10 = $371.026776036 USD
2.03748916 BTC @ 182.16 = $371.1490253856 USD
$500 @ 182.10/btc = 2.745744096650192 BTC
$500 @ 182.16/btc = 2.74483970136144 BTC
2.745744096650192 – 2.03748916 = 0.708254936650192 BTC
2.74483970136144 – 2.03748916 = 0.70735054136144 BTC
You have shorted me between 0.708254936650192 and 0.70735054136144 BTC
44 hours left
Your order will be resolved. If you make it to NYC please send me a PM and I'd love to meet you for a beer and discuss BTC and whatever else.
April 09, 2013, 04:59:18 PM
bump for pm
April 09, 2013, 04:58:52 PM
I'm about at my wit's end. Several emails, messages to bitinstant user on reddit, posts on forums, and not even a single acknowledgement. Your phone line for "urgent issues" just dumps into a voicemail, there's no "chat link" on the contact us page, WTF am I supposed to do? Drive to their office to get someone's attention on where my 600$ went? Process my order or refund my money, this is absolutely unacceptable.
4/10 list.
What does this mean? My order won't be processed until tomorrow? Even with my email yesterday asking for help?
April 09, 2013, 04:58:43 PM
Hi, I'm on the 4/8 list, and just adding my zipzap info and such to see if it'll help
BitInstant
Quote ID 89935216-bf5d-4c9e-a905-c4fc70cea390
Event ID 34ac2998-322f-4145-8fe1-f2c656fc2868
Amount you will receive $96.01 USD
ZipZap
Account Number: 705784734
Recieve Code: 9611
Paying $96.01 USD at 21:00 GMT on 4/8/13 when the price was around $160/BTC should have gotten me around 0.6 BTC
BitInstant
Quote ID 89935216-bf5d-4c9e-a905-c4fc70cea390
Event ID 34ac2998-322f-4145-8fe1-f2c656fc2868
Amount you will receive $96.01 USD
ZipZap
Account Number: 705784734
Recieve Code: 9611
Paying $96.01 USD at 21:00 GMT on 4/8/13 when the price was around $160/BTC should have gotten me around 0.6 BTC
April 09, 2013, 04:57:56 PM
Apologies for asking a question that has surely been asked before. I browsed enough to find that this is a common problem but wasn't able to determine what to do about it--other than to post here.
I've had three Dwolla transfers with problems recently. Two of them were a week ago and one today.
I'm reluctant to post transaction IDs, etc here (again forgive my newbieness). Can someone please contact me and I can pass along relevant info?
Dwolla balance is now down by ~ $2k (3 transactions total) and Bitinstant shows various error messages. Help!?
Thanks.
I've had three Dwolla transfers with problems recently. Two of them were a week ago and one today.
I'm reluctant to post transaction IDs, etc here (again forgive my newbieness). Can someone please contact me and I can pass along relevant info?
Dwolla balance is now down by ~ $2k (3 transactions total) and Bitinstant shows various error messages. Help!?
Thanks.
Please see my sig about more details. Feel free to PM me info.
April 09, 2013, 04:56:19 PM
This is the last time I'm posting this. Failure to take action = me taking the drive to NYC to file in small claims
Order ID 9eddbd3f-8a69-488e-8fc1-6efdd282048d
Time of order: Mon Apr 8 15:50:41 2013
Close at 15:50:00 : 182.10
Weighted price at 15:50: 182.16
Bit-not-so-instant finally delivered 2.03748916 BTC, pending confirmation
2.03748916 BTC @ 182.10 = $371.026776036 USD
2.03748916 BTC @ 182.16 = $371.1490253856 USD
$500 @ 182.10/btc = 2.745744096650192 BTC
$500 @ 182.16/btc = 2.74483970136144 BTC
2.745744096650192 – 2.03748916 = 0.708254936650192 BTC
2.74483970136144 – 2.03748916 = 0.70735054136144 BTC
You have shorted me between 0.708254936650192 and 0.70735054136144 BTC
44 hours left
Order ID 9eddbd3f-8a69-488e-8fc1-6efdd282048d
Time of order: Mon Apr 8 15:50:41 2013
Close at 15:50:00 : 182.10
Weighted price at 15:50: 182.16
Bit-not-so-instant finally delivered 2.03748916 BTC, pending confirmation
2.03748916 BTC @ 182.10 = $371.026776036 USD
2.03748916 BTC @ 182.16 = $371.1490253856 USD
$500 @ 182.10/btc = 2.745744096650192 BTC
$500 @ 182.16/btc = 2.74483970136144 BTC
2.745744096650192 – 2.03748916 = 0.708254936650192 BTC
2.74483970136144 – 2.03748916 = 0.70735054136144 BTC
You have shorted me between 0.708254936650192 and 0.70735054136144 BTC
44 hours left
They shorted me 4 bitcoins and I have been waiting a week and a half. This company is total garbage
April 09, 2013, 04:55:11 PM
URSAY, I see that you have pushed my order thru. Thank you! sorry for the above post as i did not see where you pushed it first. It is now 8:43am est on 4/9 and i have not yet seen the coins however i will be patient until the end of the day before bothering you.
ANOTHER 4/8 issue resolved!
Ursay, lets not get ahead of ourselves. I still have not received the coins or a order email from you guys.
zipzap order # 760496034
Excuse me for showing that we resolve issues. Silly me. You have been added to the 4/10 support list.
April 09, 2013, 04:54:54 PM
GENTS GENTS!!!
It says:
Tue Apr 9 19:29:21 2013
042e0361-6ff5-4957-9175-c748127b043b
Manual transfer created
Does this mean it should be fixed soon?!?!? If it happens withing the hour imma forget about the profit i lost...and just move on!!! some insentive there for you BitInstant!
and i will update all posts and praise the BTC community you held your word!
it means you're about to be sent coins at current market value, not the value locked in at time of orderIt says:
Tue Apr 9 19:29:21 2013
042e0361-6ff5-4957-9175-c748127b043b
Manual transfer created
Does this mean it should be fixed soon?!?!? If it happens withing the hour imma forget about the profit i lost...and just move on!!! some insentive there for you BitInstant!
and i will update all posts and praise the BTC community you held your word!
WRONG.
That's also why you still owe me 0.70825 BTC
Right. I've been offering to help with any issues but I guess your not interested in helping me open a ticket for this issue. Can't say I didn't try. Oh well.
But that's fine. Your posts will make for fantastic evidence of failure of bitinstant to perform.
April 09, 2013, 04:53:36 PM
GENTS GENTS!!!
It says:
Tue Apr 9 19:29:21 2013
042e0361-6ff5-4957-9175-c748127b043b
Manual transfer created
Does this mean it should be fixed soon?!?!? If it happens withing the hour imma forget about the profit i lost...and just move on!!! some insentive there for you BitInstant!
and i will update all posts and praise the BTC community you held your word!
it means you're about to be sent coins at current market value, not the value locked in at time of orderIt says:
Tue Apr 9 19:29:21 2013
042e0361-6ff5-4957-9175-c748127b043b
Manual transfer created
Does this mean it should be fixed soon?!?!? If it happens withing the hour imma forget about the profit i lost...and just move on!!! some insentive there for you BitInstant!
and i will update all posts and praise the BTC community you held your word!
WRONG.
That's also why you still owe me 0.70825 BTC
Right. I've been offering to help with any issues but I guess your not interested in helping me open a ticket for this issue. Can't say I didn't try. Oh well.
April 09, 2013, 04:52:48 PM
URSAY,
I was on the 4/8 list and my money has just now arrived to my MTGox account. Thanks for your service!
However, I am short 0.35 bitcoins.
I made a deposit of $153.616 (after all fees) when bitcoins were at $154, and upon receiving my funds in my MTGox account I was able to buy 0.6461 bitcoins instead of 0.9975 bitcoins.
Here is some more info about my order:
Quote ID 4197f7ce-e56f-4b52-afdd-e8bb5085925f
Event ID 8fc2acf4-6417-4504-8825-bfff5a8f615f
To everyone else reading this, be patient, URSAY is certainly losing sleep over his new job, for which he is very talented. Don't lose hope! BitInstant is a legitimate business. The problem lies in the market, not the supplier or the customer service rep.
Thanks again Ursay, and please close the old ticket and open a new one for my account.
I was on the 4/8 list and my money has just now arrived to my MTGox account. Thanks for your service!
However, I am short 0.35 bitcoins.
I made a deposit of $153.616 (after all fees) when bitcoins were at $154, and upon receiving my funds in my MTGox account I was able to buy 0.6461 bitcoins instead of 0.9975 bitcoins.
Here is some more info about my order:
Quote ID 4197f7ce-e56f-4b52-afdd-e8bb5085925f
Event ID 8fc2acf4-6417-4504-8825-bfff5a8f615f
To everyone else reading this, be patient, URSAY is certainly losing sleep over his new job, for which he is very talented. Don't lose hope! BitInstant is a legitimate business. The problem lies in the market, not the supplier or the customer service rep.
Thanks again Ursay, and please close the old ticket and open a new one for my account.
April 09, 2013, 04:52:02 PM
My signature has been updated. If you have suggestions about info I can offer in my sig I would be happy to hear your suggestions. If you ask me a question and it's in my signature I will be pointing you there. Thanks.
I have provided my order id over 10 times and a description of the problem. I have provided the info over reddit to /u/bitinstant. I have provided the info over email to Seth and Charlie.
I have not received a support ticket #. I have not received an update. And most importantly, I HAVE NOT RECEIVED MY COINS.
Order ID 3d08445a-1256-4a68-8086-da4cc88215a5
Quote ID 51683040-6c7d-4bf9-a76e-e33f6f01a5fa
Event ID f8a4a878-c629-4043-916e-09d267ea359a
This has been ongoing since April 2. Give me a support ticket # if there actually even is one. Give me an update. Give me something!!
You're absolutely forcing me to be a complete son of a bitch by ignoring my issue SINCE APRIL 2ND!!!!.
Got you on 4/10 support. Many others are being added as well. I don't have time to reply directly to you all. Please wait to check the working version of the 4/10 list and then talk to me if your not on it OR any other previous support lists with date labels.
Please make a note on my ticket that my transaction should have been completed by Wed Apr 3 03:13:14 2013. So the amount of coins received should be around ~1 BTC, not the ~0.51BTC current market price.
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