Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 201. (Read 496012 times)

Okay, well here goes nothing, I guess you have to write a paragraph and have proper grammar to get a response. I've responded say 4 or 5 times now and the only response I got told me to, "read the comment 4 entries up to get your answer" but it still failed to answer my question at all. So here I am, on my computer from home no longer wasting work hours to try and resolve this issue.

I HAVE WASTED AT LEAST 4 WORK HOURS TRYING TO RESOLVE THIS ISSUE!

I sent 443.95$ Friday 04/05 @ 5:19pm EST to my MtGox Acct#M24372891X thru Zip Zap using their account # they gave to me which was, 677 337 065. Immediately I knew something was wrong because I have never looked at my acct and the $ wasn't there instantly. Here I am 5 days later and I have yet to see anything. Zip Zap tells me the $ is in bitinstant's hand, and you guys haven't responded to any of my voicemails or multiple emails. Now the BTC rate is double and so I'm out double the money? I've spent at least 10k using you guys to get my BTC's and due only to your lack of customer service I probably won't be back, whether my $$ is returned or not. Regardless this needs to be handled ASAP with the amount of BTC that I was looking to purchase on 04/05/2013 @ 5:20pm EST. If someone on your support teams sees  my post and puts me on some kind of list or anything PLEASE let me know, I've got a weeks worth of pay just sitting in your bank account, the least you could do is just tell me what's going on with what is mine.

I understand this isn't a result of the people responding to my words, so I apologize to you, but you understand all of our situations.

Thank you,
J



OrderID: bea9620e-f1e3-45ed-9dca-9548dc07a29a
EventID: e6d8e6af-f43b-442b-a11b-8e51d007a5ff
DestAccount: M24372891X
QuoteID: 7a23c122-becc-499b-934b-23e0a3bbd581
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365197050.8
APIResponse: MTGOX-USD-WJ4PA-483H3-C6RM7-9723D
FundsSent: $422.444 USD

URSAY
Ive been missing my money since sunday, I better be on the 4/10 list
OrderID: 562a8b0c-efe5-458e-9338-2e09332ae8a9
Amount to Pay: $303.95
Account Number: 898403852

Reading more throughly I realize it's safe to post this stuff.  Here you go and no need for a secret handshake.

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I've had 3 Dwolla transfers with problems recently.  Two of them were a week ago and one today.

OrderID: aa82f792-0931-46b4-8ccc-065515364dba
QuoteID: 55aec86d-e2f3-4542-afa2-57df8eb0003b
EventID: 93f0c671-9bc6-4978-bfde-dec4a9094f2a

This one says "Order Failed", looks like Dwolla failed 2nd round verification.  If that's the case, why aren't funds put back into Dwolla?  (I'd much prefer bitcoin--and this is a week old)

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OrderID: 85ddcaaa-f50e-4062-9ce4-ba2f3d5118c1
QuoteID: 9bfe9970-e1cd-4567-a7af-1428c012dfed
EventID: 033770a5-c246-41b4-9350-9762900ed0aa

This one says "MtGox Order Loading".  But this was on April 3.  Still loading?

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OrderID: b0564872-315e-4854-9139-c13ab11d114b
QuoteID: c5d5e226-a2f5-49b2-a5aa-144a14e17279
EventID: 1224322d-b47e-46b4-8938-f91d33de914d

This one says "Order Failed", looks like Dwolla failed 2nd round verification
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Thanks for the help!

URSAY. I'm on this list but where I need to check to know if the deposit proceed correctly or a voucher was sent to me?

thanks for the help.

Support list for 4/8 below.  
synergy7 / msiddiq / iNormalize / hillock / Brownye / fuue83 / chase1420 / archfiendmaster / sandyjg9 / sbs2199 / Protagonus / DoctorFluff / rstephe / aqrulesms / pafu / na_krul / rm187 (NEED MORE INFO) / torrenting / shadumdum / goosy052157 / pzwow / BitcoinApprentice / navahoboy / blacknight505 / cayson / bvwuis2c / bigpoppapump69 / Imaginer / masternewb001 / metazilla / dhbanes / jack789 / paradoxal / BitSmack / EJS420 / Imaginer / BitByInstant / Nonya Business / masternewb001 / Cogine / fortus / ScrapOfCat / funktion / thannon1261 / rsglenn / aDarkKnight / TheBison / embryonic / fwf / EJS420 / jerm0916 / noodlemctwoodle / bougelahi / jherbjr / catcow / jasnlcas / Tyraeil / jwest411 / jasonkolb / smfuser / jthev05 / jwest411 / liztah / itsalwayssunny / awdroket [RESOLVED] / diesel2946 [RESOLVED] / Droganan / Xosihc / err0r_01 / Super-Magician / mwp / seekup / man /
Leepie / joker006 / jack789 / 303 / i4151 / efini / damavox / haggady

I can't believe I am still dealing with this shit. How is it possible that you say you pushed through my order yet I still haven't received anything over 10hours later?

This is my final straw. I will be filling a suit in small claims court if this is not corrected immediately.

Bitinstant is awesome... When they catch up to your order. Just give them a day or two. That's what I said with my $300 order. Now that my $1500 order is missing 1100 of the funding... I'm scared!

Alright i appoligize... you have been pleasant... they owe you a fatty raise!!!

URSAY...thanks for your time.  You were the only person who actually told me not to worry...

I'm on the 4/8 list, and just received .3975 BTC when I should have received around .60 BTC at the rate it was at when I made the transaction.

From my post about an hour ago:
Paying $96.01 USD (after bitinstant fee) at 21:00 GMT on 4/8/13 when the price was around $160/BTC should have gotten me around 0.6 BTC

Best of luck to you getting any better service elsewhere. 

URSAY!

IDK if you did it, but I GOT MY MONEY!!!...SO...i guess posting everywhere DID get someones attention.  

Take me off the list and don't worry we'll never speak again.

It seems BitInstant complies if you splatter reddit with your problem...my guess is they don't want the world to realize they are incompetent fools!!!!

5 support staff member??? for THOUSANDS of orders...that is the worst project planning i have ever seen.

GOD it feels so good to trash you guys...i admit i was scared it would probably slow my resolution...but i GOT MY MONEY NOW BITCHES AND I AM NEVER USING YOUR SERVICE AGAIN!!!

BitInstant...more like bit 48 hours later after BTC jump 80 bucks, and i bitch in 7 different sites to get the money you temporarily STOLE from me.

GL guys...i know how you all feel right now...i was fucking livid...

I hear good things about BitFloor...im checking this out next time.

ROT IN HELL BitINSTANT YOU DBAGS!!!!  I hope that 80 bucks was worth losing my business and MANY others!

My order was manually completed. However, I bought BTC at around 140.00 USD/1.00 BTC.

When my order was completed due to complications on your end, BTC was worth 220.00 USD/1.00 BTC.

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Consider this my second ticket that was requested. I would like the remaining BTC due to me, based on the market price of BTC on April 7th 0700AM. Here is my order number: 2313a055-d88c-43e9-a863-517d3b10cec5. Thanks for your support, and hope everything gets sorted out (:

Working 4/10 support list...this support list is not finalized and won't be until tomorrow afternoon.

liztah / yero888 / URSAY / pootsniff / Nachtwind / whoiscasey / uncfun42204 / iwmb / Col-Sanders / gf.ricardo / chubbychecker / bitcoinfiend / alternative30 / watchboy / ASM11 / chase1420 / xqr / maxspace321 / damavox / kmicro / iridium77 / archimediate / Tejh / bigpoppapump69 / cayson

 

I think it would be easier to be patient if the bitcoin price wasn't surging. If i don't receive the 0.6 bitcoin that i would have received on my transfer date, I'm still not sure if opening another support ticket would even be worth the bother

Working 4/10 list being posted soon...   

I would like to make a correction to the figures cited here.  I did not realize that you were reimbursing fees for transactions that took longer than the guaranteed times.  It appears that after making this correction, my MTGox account is short by 0.391 bitcoins.  Thanks again for following through with your policies during this crazy time.

Downloaded the blockchain?

I slipped through the cracks last time, and didn't get on the list even before the deadline.
just looking for confirmation from URSAY, not you buddy. I understand he is busy
all I'm looking for is a reply that says "yeah you on tha list.  "
and I will wait for days on end without a care in the world

Please stop getting an attitude with YOUR customers its not our fault that bitinstant is having problems. Now with that being said my order was suppose to be pushed through manually on 4/8 according to your previous post and now your saying i'm on the support list for 4/10? This is not acceptable and deserves further explanation.

URSAY,

Please open another ticket for me for the difference between the bitcoins I received and the bitcoins I purchased. I will send you yet another PM with the details. I sent you one earlier with the details and you replied asking if I wanted you to open a ticket, I replied yes please and you replied that you didn't know what I was talking about because I didn't quote anything. I thought being that it was a reply I didn't have to quote anything but I could be wrong. Please confirm with me either on here or PM letting me know a ticket has been open. I have been trying to do this since last night. Thank you.

All of those other tickets are resolved. If you would have read any of this, you would know that once your order goes through you need to make a new ticket in order to be reimbursed for the bitcoins you could have gotten assuming the transaction went through in the appropriate time. If your first issue has been completed, then a new one will be opened. It will take some time but everything will get ironed out.