My best guess (Since no one is telling us), is they are waiting for the funds from MoneyGram/ZipZap that we deposited. After reading the link I posted earlier it appears they are "juggling" funds because of the tremendous attention bitcoin is having. Our best hope is they get their money tomorrow and then they will process our orders. Is this correct Ursay?
Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 231. (Read 496012 times)
April 08, 2013, 06:05:16 PM
April 08, 2013, 06:04:18 PM
Final support list, 4/8, is now FINAL
Support list for 4/8 below. This is the final version. Please take note if you are on this list and reference it when you speak with me regarding your issue. Some of these issues are resolved but not all are updated as so. Thanks guys!
synergy7 / msiddiq / iNormalize / hillock / Brownye / fuue83 / chase1420 / archfiendmaster / sandyjg9 / sbs2199 / Protagonus / DoctorFluff / rstephe / aqrulesms / pafu / na_krul / rm187 (NEED MORE INFO) / torrenting / shadumdum / goosy052157 / pzwow / BitcoinApprentice / navahoboy / blacknight505 / cayson / bvwuis2c / bigpoppapump69 / Imaginer / masternewb001 / metazilla / dhbanes / jack789 / paradoxal / BitSmack / EJS420 / Imaginer / BitByInstant / Nonya Business / masternewb001 / Cogine / fortus / ScrapOfCat / funktion / thannon1261 / rsglenn / aDarkKnight / TheBison / embryonic / fwf / EJS420 / jerm0916 / noodlemctwoodle / bougelahi / jherbjr / catcow / jasnlcas / Tyraeil / jwest411 / jasonkolb / smfuser / jthev05 / jwest411 / liztah / itsalwayssunny / awdroket [RESOLVED] / diesel2946 [RESOLVED] / Droganan / Xosihc / err0r_01 / Super-Magician / mwp / seekup / man /
Leepie / joker006 / jack789 / 303 / i4151 / efini / damavox / haggady
Support list for 4/8 below. This is the final version. Please take note if you are on this list and reference it when you speak with me regarding your issue. Some of these issues are resolved but not all are updated as so. Thanks guys!
synergy7 / msiddiq / iNormalize / hillock / Brownye / fuue83 / chase1420 / archfiendmaster / sandyjg9 / sbs2199 / Protagonus / DoctorFluff / rstephe / aqrulesms / pafu / na_krul / rm187 (NEED MORE INFO) / torrenting / shadumdum / goosy052157 / pzwow / BitcoinApprentice / navahoboy / blacknight505 / cayson / bvwuis2c / bigpoppapump69 / Imaginer / masternewb001 / metazilla / dhbanes / jack789 / paradoxal / BitSmack / EJS420 / Imaginer / BitByInstant / Nonya Business / masternewb001 / Cogine / fortus / ScrapOfCat / funktion / thannon1261 / rsglenn / aDarkKnight / TheBison / embryonic / fwf / EJS420 / jerm0916 / noodlemctwoodle / bougelahi / jherbjr / catcow / jasnlcas / Tyraeil / jwest411 / jasonkolb / smfuser / jthev05 / jwest411 / liztah / itsalwayssunny / awdroket [RESOLVED] / diesel2946 [RESOLVED] / Droganan / Xosihc / err0r_01 / Super-Magician / mwp / seekup / man /
Leepie / joker006 / jack789 / 303 / i4151 / efini / damavox / haggady
What time zone are you in? Because for me, it has been 4/8 for quite some time, and I don't really understand how these lists are working, but I am glad that I am somewhere!
How does reimbursement work as far as what the price of bitcoin was when we deposited the money, vs. what the price of a bitcoin is now? I know that a lot of people have asked this question, but all you have really said is "if this is an issue and your money has gone through, please open up another ticket with us". I understand as to why there needs to be another ticket created, but we still don't really know how the difference will be made up. I know that some people are saying that the price is now like 30 dollars hgiher than when they deposited the money, which is bound to happen in such an exploding and volatile market. I would love to know how this is going to work!
Should we just expect an email to pop up with our mtgox code? or are the funds going to be directly deposited?
I appreciate everything you are doing to figure all of these problems out. Thank you URSAY!!
I am always learning about our processes. I have only been working for BitInstant for about a week. I am doing my best to help you guys and resolve your issues but many issues need to be escalated to support agents that are more experienced in resolving your problems. Thanks!
So you are just a middle man who is forced to go through the forums and reply to people who are having problems? Then it is escalated to someone who can actually help? To me, that seems like a waste of resources, as those people should also be on here, and going through each case to get things resolved.
also, I know that there is going to be an issue with what price my bitcoins will be bought at, so I would like to open up a second ticket. I was relatively early on the 4/8 list to get my funds deposited into my mtgox account (still waiting for any email or information regarding this), and I know that that list is now closed, so I would love if I could get another ticket to be on the 4/9 list. I'm sure it will come back and say "I'm sorry, but there is nothing I can do to get you the price in which you should have received your bitcoins. Thank you for being a customer of bitinstant" but I am going to try anyway. Please let me know when this request has been noted somewhere! I don't mean to be an angry customer, I am just trying to make sure everything is going smoothly, as most people are still in the dark here
April 08, 2013, 06:03:00 PM
You will get your coins at the price you expect. If you don't then I will help you to resolve the issue. Charlie will confirm shortly.
April 08, 2013, 06:02:04 PM
After 6 days I have finally received my bitcoins from Bitinstant. Thank you for your help URSAY.
However, I'm gonna have to submit another support ticket, I will accept receiving a spot on tomorrows list rather than my earlier position because I have improved my standing. I've seen it stated before on this thread that it is Bitinstants policy to honor the transaction at the rate mtgox has at the time of transaction. My zipzap confirmation occurred at 10:11 p.m. Mountain time on the 2nd of April 2013 Account Number: 763171501. The value of Mtgox of that time was around 120 to 130 USD. The rate I received for my $96.01 after transaction fees is less than what the price is currently, likely being completed at the absolute peek in price earlier today. My math comes out to me having received a rate of 192.514353759, this was certainly not the price of bitcoin last Tuesday and I wish to receive the difference, I cannot calculate the exact amount, but I believe it comes out to roughly .3 BTC
Quote ID 7bf2d681-c9f1-4e71-bce1-34e5e463a63d
ZipZap Account Number: 763171501
However, I'm gonna have to submit another support ticket, I will accept receiving a spot on tomorrows list rather than my earlier position because I have improved my standing. I've seen it stated before on this thread that it is Bitinstants policy to honor the transaction at the rate mtgox has at the time of transaction. My zipzap confirmation occurred at 10:11 p.m. Mountain time on the 2nd of April 2013 Account Number: 763171501. The value of Mtgox of that time was around 120 to 130 USD. The rate I received for my $96.01 after transaction fees is less than what the price is currently, likely being completed at the absolute peek in price earlier today. My math comes out to me having received a rate of 192.514353759, this was certainly not the price of bitcoin last Tuesday and I wish to receive the difference, I cannot calculate the exact amount, but I believe it comes out to roughly .3 BTC
Quote ID 7bf2d681-c9f1-4e71-bce1-34e5e463a63d
ZipZap Account Number: 763171501
April 08, 2013, 06:00:47 PM
the only resolution is to stop doing business with BitInstant in the future.
this plus small claims, or class action if others want to join in on the fun if these problems doesn't get resolved, then I'm sure BitInstant will have a class action on its hands.
sucks my first bitcoin experience had to go like this
April 08, 2013, 05:59:33 PM
If you do not want to help me understand your question or situation then I cannot help you. Sorry.
Here, I'll dumb it down for you:A very specific price is quoted at time of placing the order. Will that price be honored when your lighting fast support gets around to fixing people's orders next week?
a) Yes
b) No
You need only answer with a single letter. Which is it?
I've answered this MANY times. Every order is different. If you have an issue with your order then we will do our best to make it right. I can help you by escalating a ticket. Thanks.
Please tone down the language and treat me with respect or I will simply refuse to help you. I am not here to take your abuse. I understand you are frustrated and I take it in ALL DAY and NIGHT. If you are reasonable with me then I will treat you the same.
Yes, he is not being very nice to you, but it is a relatively simple request. All of us are asking the same question and you have started to dodge it. Saying that every case is different is obvious, but also very unhelpful. It isn't going to be any better in three days when people find out that they aren't going to be able to get the correct price, so saying that we're screwed now is at least a direct answer. I'm on your side with all of this, but I also understand that people, myself included, are starting to get a little worried with the rising prices and not being able to fairly get our coins.
April 08, 2013, 05:59:29 PM
Please tone down the language and treat me with respect or I will simply refuse to help you. I am not here to take your abuse. I understand you are frustrated and I take it in ALL DAY and NIGHT. If you are reasonable with me then I will treat you the same.
Again I have no personal issues with you, but DAMN... have you ever heard the phrase "the customer is always right"? I'd certainly hope that someone in the customer service line of work would have that attitude. (and I strongly doubt your boss would approve of that statement you made)
April 08, 2013, 05:57:31 PM
the only resolution is to stop doing business with BitInstant in the future.
this plus small claims, or class action if others want to join in on the fun April 08, 2013, 05:56:18 PM
It's pretty clear that the you won't get the rate that was current at the time you made the transaction.
It will be the BTC rate of when your problem gets resolved. BitInstant definitely doesn't have the money to refund everyone their lost BTC.
URSAY is not gonna be able to change that, and the only resolution is to stop doing business with BitInstant in the future.
It will be the BTC rate of when your problem gets resolved. BitInstant definitely doesn't have the money to refund everyone their lost BTC.
URSAY is not gonna be able to change that, and the only resolution is to stop doing business with BitInstant in the future.
April 08, 2013, 05:55:21 PM
Has anyone had their issue resolved in the last 40 hours!? Post if you HAVE received your funds or if bitinstant.com has resolved your issue. Provide time/details so the rest of us can feel assured.
Dude, just read the thread. C'mon.
Obviously they are having issues and attempting to fix it. Just FYI i'm on the list for Today.
passed away,
"You can only stuff so much shit through a tin horn"
They are working and getting throught them one by one
And what can you do, I don't think anyone anticipated
This Huge Influx Of New Business.
But that's still not an excuse, it's just the way it is.
Be patient, I sent a rant to customer support,
Eventually Charlie sent me a reply .
. In hours it was solved. But now I'm reluctant to send new business
To them for the fear of going through it again.
Unless I know that by using my user I D the fund transfer will not fail.
I personally speculate that this is volume / credit limit issue.
But it's most likley much more complex than that.
Remember that tin horn?
April 08, 2013, 05:54:29 PM
Please tone down the language and treat me with respect or I will simply refuse to help you.
April 08, 2013, 05:53:55 PM
If you do not want to help me understand your question or situation then I cannot help you. Sorry.
Here, I'll dumb it down for you:A very specific price is quoted at time of placing the order. Will that price be honored when your lighting fast support gets around to fixing people's orders next week?
a) Yes
b) No
You need only answer with a single letter. Which is it?
I've answered this MANY times. Every order is different. If you have an issue with your order then we will do our best to make it right. I can help you by escalating a ticket. Thanks.
So, "No, we won't honor the agreement." is what I read?
April 08, 2013, 05:53:16 PM
If you do not want to help me understand your question or situation then I cannot help you. Sorry.
Here, I'll dumb it down for you:A very specific price is quoted at time of placing the order. Will that price be honored when your lighting fast support gets around to fixing people's orders next week?
a) Yes
b) No
You need only answer with a single letter. Which is it?
I've answered this MANY times. Every order is different. If you have an issue with your order then we will do our best to make it right. I can help you by escalating a ticket. Thanks.
Please tone down the language and treat me with respect or I will simply refuse to help you. I am not here to take your abuse. I understand you are frustrated and I take it in ALL DAY and NIGHT. If you are reasonable with me then I will treat you the same.
April 08, 2013, 05:49:40 PM
If you do not want to help me understand your question or situation then I cannot help you. Sorry.
Here, I'll dumb it down for you:A very specific price is quoted at time of placing the order. Will that price be honored when your lighting fast support gets around to fixing people's orders next week?
a) Yes
b) No
You need only answer with a single letter. Which is it?
I've answered this MANY times. Every order is different. If you have an issue with your order then we will do our best to make it right. I can help you by escalating a ticket. Thanks.
April 08, 2013, 05:48:35 PM
If you do not want to help me understand your question or situation then I cannot help you. Sorry.
Here, I'll dumb it down for you:A very specific price is quoted at time of placing the order. Will that price be honored when your lighting fast support gets around to fixing people's orders next week?
a) Yes
b) No
You need only answer with a single letter. Which is it?
I've answered this MANY times. Every order is different. If you have an issue with your order then we will do our best to make it right. I can help you by escalating a ticket. Thanks.
April 08, 2013, 05:48:23 PM
Have you guys seen this?:
http://nymag.com/daily/intelligencer/2013/04/inside-the-bitcoin-bubble-bitinstants-ceo.html
Looks like they are processing so many transactions they cannot keep up with the money supply. Looks like they may be waiting for MoneyGram to give them the funds.
case in point as to why this thread is an excellent example of how NOT to run a business. if they can't keep up they need to limit the number of orders and customers they can take on. otherwise you wind up with threads like these. if they keep this up they're laying the groundwork for a class action. http://nymag.com/daily/intelligencer/2013/04/inside-the-bitcoin-bubble-bitinstants-ceo.html
Looks like they are processing so many transactions they cannot keep up with the money supply. Looks like they may be waiting for MoneyGram to give them the funds.
April 08, 2013, 05:46:15 PM
Have you guys seen this?:
http://nymag.com/daily/intelligencer/2013/04/inside-the-bitcoin-bubble-bitinstants-ceo.html
Looks like they are processing so many transactions they cannot keep up with the money supply. Looks like they may be waiting for MoneyGram to give them the funds.
http://nymag.com/daily/intelligencer/2013/04/inside-the-bitcoin-bubble-bitinstants-ceo.html
Looks like they are processing so many transactions they cannot keep up with the money supply. Looks like they may be waiting for MoneyGram to give them the funds.
April 08, 2013, 05:46:03 PM
Im not on the 4/8 support list but I'd really really hope you guys would be working on my case (even though I know you're not) considering my order was placed on the 2nd of April. It's extremely difficult to remain civil and patient when it has been 145x longer than your site advertises and I STILL have no bitcoins.
This is really not a difficult issue at all... I paid money, now all you have to do is send me bitcoins.
You're saying you are swamped and things are taking longer than usual, but you have spent much more time sending me messages falsely assuring me that you're working on getting my case resolved than it would have taken to just send me the bitcoins. This means you either don't have any bitcoins to send, or you are simply ripping me off purposefully.
Event ID: 3cd78318-2ebb-429b-b762-858fa00a606f
Quote ID: 7d0a05b9-4ed5-4219-896f-0d83b6d5068d
This is really not a difficult issue at all... I paid money, now all you have to do is send me bitcoins.
You're saying you are swamped and things are taking longer than usual, but you have spent much more time sending me messages falsely assuring me that you're working on getting my case resolved than it would have taken to just send me the bitcoins. This means you either don't have any bitcoins to send, or you are simply ripping me off purposefully.
Event ID: 3cd78318-2ebb-429b-b762-858fa00a606f
Quote ID: 7d0a05b9-4ed5-4219-896f-0d83b6d5068d
As I've mentioned many times before. This is not the case. We are working on your issue. Thanks for your patience.
I don't want to hear the same bullshit line repeated over and over again. Its been almost a week now, I want my coins.
If I don't have them by the end of today I am going to have to start filing formal complaints and publishing my grievances on all the BTC forums. I really dislike being this way, but I have no choice at this point.
April 08, 2013, 05:44:49 PM
If you do not want to help me understand your question or situation then I cannot help you. Sorry.
Here, I'll dumb it down for you:A very specific price is quoted at time of placing the order. Will that price be honored when your lighting fast support gets around to fixing people's orders next week?
a) Yes
b) No
You need only answer with a single letter. Which is it?
April 08, 2013, 05:42:54 PM
Im not on the 4/8 support list but I'd really really hope you guys would be working on my case (even though I know you're not) considering my order was placed on the 2nd of April. It's extremely difficult to remain civil and patient when it has been 145x longer than your site advertises and I STILL have no bitcoins.
This is really not a difficult issue at all... I paid money, now all you have to do is send me bitcoins.
You're saying you are swamped and things are taking longer than usual, but you have spent much more time sending me messages falsely assuring me that you're working on getting my case resolved than it would have taken to just send me the bitcoins. This means you either don't have any bitcoins to send, or you are simply ripping me off purposefully.
Event ID: 3cd78318-2ebb-429b-b762-858fa00a606f
Quote ID: 7d0a05b9-4ed5-4219-896f-0d83b6d5068d
This is really not a difficult issue at all... I paid money, now all you have to do is send me bitcoins.
You're saying you are swamped and things are taking longer than usual, but you have spent much more time sending me messages falsely assuring me that you're working on getting my case resolved than it would have taken to just send me the bitcoins. This means you either don't have any bitcoins to send, or you are simply ripping me off purposefully.
Event ID: 3cd78318-2ebb-429b-b762-858fa00a606f
Quote ID: 7d0a05b9-4ed5-4219-896f-0d83b6d5068d
As I've mentioned many times before. This is not the case. We are working on your issue. Thanks for your patience.
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