Official Newbie BitInstant Support Thread (Active Customer Support) - page 235.

yellowbellypig

newbie

Activity: 14

Merit: 0

Quote from: man on April 08, 2013, 04:16:18 PM

That would be acceptable if I hadn't provided the info in my original post....,.no?

I appreciate your swamped but....I think if you had a lot of personal funds taken from you with no explanation...you might not be so confrontational!

And why is it that there are so many people with the same problem....Doing a transaction and the money is removed from the source...ie MtGox....so that you have it and then it's tied up for many days with no access except for BitInstants.....who are free to use it for that time

ponzi scheme

man

newbie

Activity: 28

Merit: 0

That would be acceptable if I hadn't provided the info in my original post....,.no?

I appreciate your swamped but....I think if you had a lot of personal funds taken from you with no explanation...you might not be so confrontational!

And why is it that there are so many people with the same problem....Doing a transaction and the money is removed from the source...ie MtGox....so that you have it and then it's tied up for many days with no access except for BitInstants.....who are free to use it for that time

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: jack789 on April 08, 2013, 04:07:01 PM

You are lucky to get email from bitinstant. I don't even get a single email from them.....

What's going on..... ?

If you don't use the quote button when replying then no one will know who you are speaking to or what you are speaking about. Sad

joker006

newbie

Activity: 3

Merit: 0

I'm having the same problem as a lot of people. Transfer failed on the second Dwolla verification. No reply on any of my emails to support.

Order ID: 14403af7-647e-4c1a-b34b-6ddb728d416f

Can someone let me know what's going on with this? Thanks

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: man on April 08, 2013, 04:01:09 PM

I could just refer you to my original post but that would probably just be too hard?

Here it is...original post;

Order ID 2fd5ca49-dfce-4810-93a9-ea9a6e2e6b9e
Quote ID cef3aeef-dae7-4ec3-87d6-7ff5d9ed4ab9
Event ID a88d7f2a-f405-49b5-bb9e-37d1d35d946a
Fees (inclusive) 0.89%%
Amount you paid $146.66947 USD
Amount you will receive $145.364111717 USD
Delivery Deadline Fri Apr 5 00:32:29 2013
Destination exchange MtGox
Destination account xxxxxx

Why is it that the only response I can get is that you will provide a new coupon "shortly" and then days go by with no response?

What has happened and why so secretive about it?

I'm sorry...if you haven't noticed, we are very busy. Organizing your support requests is a job in itself. 1 post with all info is very helpful. Multiple posts, some without info, does not help us move quickly.

We have posted about the issues many times before. Not everyone chooses to read this info. Thanks! Cheesy

jack789

newbie

Activity: 7

Merit: 0

You are lucky to get email from bitinstant. I don't even get a single email from them.....

What's going on..... ?

Leepie

newbie

Activity: 5

Merit: 0

Hi I tried to transfer some money last night. I have a verified Dwolla account and a MTgox account and it failed on the dwolla verification after having withdrawn the money. I sent an email to support last night, but could you guys take a look at this? Thanks.

https://www.bitinstant.com/order_status/7d1724fc-66b8-4c4a-a0c2-2c3d3162c1ae

man

newbie

Activity: 28

Merit: 0

I could just refer you to my original post but that would probably just be too hard?

Here it is...original post;

Order ID 2fd5ca49-dfce-4810-93a9-ea9a6e2e6b9e
Quote ID cef3aeef-dae7-4ec3-87d6-7ff5d9ed4ab9
Event ID a88d7f2a-f405-49b5-bb9e-37d1d35d946a
Fees (inclusive) 0.89%%
Amount you paid $146.66947 USD
Amount you will receive $145.364111717 USD
Delivery Deadline Fri Apr 5 00:32:29 2013
Destination exchange MtGox
Destination account xxxxxx

Why is it that the only response I can get is that you will provide a new coupon "shortly" and then days go by with no response?

What has happened and why so secretive about it?

seekup

newbie

Activity: 8

Merit: 0

Quote from: URSAY on April 08, 2013, 03:55:22 PM

Quote from: seekup on April 08, 2013, 03:44:28 PM

Please help.

I made a purchase on Saturday (Dwolla to email), but have not received my order, and have received no response from your support.

My order status says it passed Dwolla verification, then says MTGox order loading, but has not updated since. I have sent three emails and chats (Saturday, Sunday, and this morning) including my order ID and the problem.

Thanks.

Order ID #? Quote #? Any info? Thanks! Cheesy

Order ID    0924b57f-f8ea-498f-a637-77ef7200bfb6
Quote ID    143d1e28-ba25-4bee-9ed0-adeac7b15438
Event ID    5361f8c4-b593-4faf-a74e-61856ac96dcd

Thanks

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: mwp on April 08, 2013, 03:51:00 PM

I've used your service previously, and it worked flawlessly. However, I made a cash deposit on Saturday evening, and have yet to hear anything. I've called and emailed multiple times, but have not received any replies. The Order ID is 1196a228-be1c-46fe-92b6-d4556bf7e95d. Please respond as son as possible. I'm losing money very quickly, and I have several large transactions that I would like to take care of early this week. Thank you.

Added to 4/8 support list thanks! Cheesy

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: nonames456 on April 08, 2013, 03:45:19 PM

Quote from: URSAY on April 08, 2013, 03:10:41 PM

*UPDATED v.2*

Working support list for 4/8 below. Final version will go up later tonight. Please take note if you are on this list and reference it when you speak with me regarding your issue. Some of these issues are resolved but not all are updated as so. Thanks guys!

synergy7 / msiddiq / iNormalize / hillock / Brownye / fuue83 / chase1420 / archfiendmaster / sandyjg9 / sbs2199 / Protagonus / DoctorFluff / rstephe / aqrulesms / pafu / na_krul / rm187 (NEED MORE INFO) / torrenting / shadumdum / goosy052157 / pzwow / BitcoinApprentice / navahoboy / blacknight505 / cayson / bvwuis2c / bigpoppapump69 / Imaginer / masternewb001 / metazilla / dhbanes / jack789 / paradoxal / BitSmack / EJS420 / Imaginer / BitByInstant / Nonya Business / masternewb001 / Cogine / fortus / ScrapOfCat / funktion / thannon1261 / rsglenn / aDarkKnight / TheBison / embryonic / fwf / EJS420 / jerm0916 / noodlemctwoodle / bougelahi / jherbjr / catcow / jasnlcas / Tyraeil / jwest411 / jasonkolb / smfuser / jthev05 / jwest411 / liztah / itsalwayssunny / awdroket [RESOLVED] / diesel2946 [RESOLVED] / Droganan / Xosihc

I am having an issue as well, I depostited 240 through zipzap and had it sent to a bitcoin address. I deposited the funds at 10:41am eastern on 4/7/2013. transaction details are below

Quote ID   d68edb29-74d6-48ec-a259-dc0d1649ca8e
Event ID   bcfd0c4e-69d6-4b5e-b5b8-feb00301d957
Quote valid until   Sun Apr 7 14:47:02 2013
Fees (Not inclusive of ZipZap)   3.99%%
Amount you need to pay   $236.05 USD
Amount you will receive   $226.631605 USD
Expected delivery time(HH:MM:SS)   0:04:00
Guaranteed delivery time (HH:MM:SS)   1:00:00
Destination exchange   Bitcoin Address

You are are the support list from yesterday. 4/7. I have posted this publicly many times. Please take note. Thanks! Cheesy

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: seekup on April 08, 2013, 03:44:28 PM

Please help.

I made a purchase on Saturday (Dwolla to email), but have not received my order, and have received no response from your support.

My order status says it passed Dwolla verification, then says MTGox order loading, but has not updated since. I have sent three emails and chats (Saturday, Sunday, and this morning) including my order ID and the problem.

Thanks.

Order ID #? Quote #? Any info? Thanks! Cheesy

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: man on April 08, 2013, 03:41:31 PM

I have sent many emails to [email protected] well as phone calls...leaving messages. The only response I got was;

Hello Bam,

We'll be sending you a new Gox coupon via email shortly. Thanks for your patience.

---
Sincerely,
Rachel

That was 4 days ago.

The only reason I was able to locate this forum was because I have been keeping MtGox updated on this situation and they told me about this site.

Please provide me with info that will allow me to actually look into your issue. Thanks!

err0r_01

newbie

Activity: 25

Merit: 0

Quote from: URSAY on April 08, 2013, 03:46:12 PM

Quote from: err0r_01 on April 08, 2013, 03:27:37 PM

URSAY,
I don't see my user name in any support list.

Details of my problem:
OrderID: a0b11d2c-8239-4f79-8cff-323dfafb691b
EventID: 0e9bc5b2-1ecb-4006-b541-ed0dec126471
DestAccount: 19UfUwan8yGsYqUKfYJ3pQsFrehofkJK8R
QuoteID: 11ecf5f6-a92c-4d9e-a064-647e51cd759f

I went into my MT.Gox account and enter the code
MTGOX-USD-GK9YV-XXXXX-XXXXX-XXXXXX
and this is the error I recieve,
"This code cannot be redeemed (non existing or already used)"

The ZipZap payment slip is the #773 400 569
$113.95 (USD)
04/02/2013 05:15 PM

Sorry. You were on my original ticket escalation list so I had submitted a ticket for you in the past. However, I will put you on today's support list so I can offer you more detailed updates.

P.S. I know some of you are asking for updates and not getting them. I will be going over 4/8 issues before the end of the day and then I may be able to offer more info. Thanks! Cheesy

Thank YOU! I really apreciate all the extra effort you are doing for all of us.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: ?? on ??

Order ID   013fba70-bb0b-4208-b019-ef6709d645bf
Quote ID   57124459-15ba-4aa4-a956-547adfb6a540
Event ID   916add8f-f946-45a2-8850-554463f1f229
Fees (inclusive)   1.99%%
Amount you paid   $100.0 USD
Amount you will receive   $98.01 USD
Delivery Deadline   Mon Apr 8 18:13:58 2013
Destination exchange   MtGox
Destination account   XXXXXX

For some reason my Dwolla verification goes through, and then the verification is attempted (illogically) a second time, so the order is marked as failed.
1. No, a ticket has not been opened for me previously and I am not on any support lists that I know of.
2. No, there have been no deposits made into my MtGox account as a result of this order, and I have not received any MtGox USD codes to redeem.

Thanks in advance!

Edit: The Dwolla transaction ID was 2552236.

Added to 4/8 support list! Thanks for being clear with ALL info! Cheesy

mwp

newbie

Activity: 11

Merit: 0

I've used your service previously, and it worked flawlessly. However, I made a cash deposit on Saturday evening, and have yet to hear anything. I've called and emailed multiple times, but have not received any replies. The Order ID is 1196a228-be1c-46fe-92b6-d4556bf7e95d. Please respond as son as possible. I'm losing money very quickly, and I have several large transactions that I would like to take care of early this week. Thank you.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: err0r_01 on April 08, 2013, 03:27:37 PM

URSAY,
I don't see my user name in any support list.

Details of my problem:
OrderID: a0b11d2c-8239-4f79-8cff-323dfafb691b
EventID: 0e9bc5b2-1ecb-4006-b541-ed0dec126471
DestAccount: 19UfUwan8yGsYqUKfYJ3pQsFrehofkJK8R
QuoteID: 11ecf5f6-a92c-4d9e-a064-647e51cd759f

I went into my MT.Gox account and enter the code
MTGOX-USD-GK9YV-XXXXX-XXXXX-XXXXXX
and this is the error I recieve,
"This code cannot be redeemed (non existing or already used)"

The ZipZap payment slip is the #773 400 569
$113.95 (USD)
04/02/2013 05:15 PM

Sorry. You were on my original ticket escalation list so I had submitted a ticket for you in the past. However, I will put you on today's support list so I can offer you more detailed updates.

P.S. I know some of you are asking for updates and not getting them. I will be going over 4/8 issues before the end of the day and then I may be able to offer more info. Thanks! Cheesy

nonames456

newbie

Activity: 28

Merit: 0

Quote from: URSAY on April 08, 2013, 03:10:41 PM

*UPDATED v.2*

Working support list for 4/8 below. Final version will go up later tonight. Please take note if you are on this list and reference it when you speak with me regarding your issue. Some of these issues are resolved but not all are updated as so. Thanks guys!

synergy7 / msiddiq / iNormalize / hillock / Brownye / fuue83 / chase1420 / archfiendmaster / sandyjg9 / sbs2199 / Protagonus / DoctorFluff / rstephe / aqrulesms / pafu / na_krul / rm187 (NEED MORE INFO) / torrenting / shadumdum / goosy052157 / pzwow / BitcoinApprentice / navahoboy / blacknight505 / cayson / bvwuis2c / bigpoppapump69 / Imaginer / masternewb001 / metazilla / dhbanes / jack789 / paradoxal / BitSmack / EJS420 / Imaginer / BitByInstant / Nonya Business / masternewb001 / Cogine / fortus / ScrapOfCat / funktion / thannon1261 / rsglenn / aDarkKnight / TheBison / embryonic / fwf / EJS420 / jerm0916 / noodlemctwoodle / bougelahi / jherbjr / catcow / jasnlcas / Tyraeil / jwest411 / jasonkolb / smfuser / jthev05 / jwest411 / liztah / itsalwayssunny / awdroket [RESOLVED] / diesel2946 [RESOLVED] / Droganan / Xosihc

I am having an issue as well, I depostited 240 through zipzap and had it sent to a bitcoin address. I deposited the funds at 10:41am eastern on 4/7/2013. transaction details are below

Quote ID   d68edb29-74d6-48ec-a259-dc0d1649ca8e
Event ID   bcfd0c4e-69d6-4b5e-b5b8-feb00301d957
Quote valid until   Sun Apr 7 14:47:02 2013
Fees (Not inclusive of ZipZap)   3.99%%
Amount you need to pay   $236.05 USD
Amount you will receive   $226.631605 USD
Expected delivery time(HH:MM:SS)   0:04:00
Guaranteed delivery time (HH:MM:SS)   1:00:00
Destination exchange   Bitcoin Address

seekup

newbie

Activity: 8

Merit: 0

Please help.

I made a purchase on Saturday (Dwolla to email), but have not received my order, and have received no response from your support.

My order status says it passed Dwolla verification, then says MTGox order loading, but has not updated since. I have sent three emails and chats (Saturday, Sunday, and this morning) including my order ID and the problem.

Order ID    0924b57f-f8ea-498f-a637-77ef7200bfb6
Quote ID    143d1e28-ba25-4bee-9ed0-adeac7b15438
Event ID    5361f8c4-b593-4faf-a74e-61856ac96dcd

Thanks.

man

newbie

Activity: 28

Merit: 0

I have sent many emails to [email protected] well as phone calls...leaving messages. The only response I got was;

Hello Bam,

We'll be sending you a new Gox coupon via email shortly. Thanks for your patience.

---
Sincerely,
Rachel

That was 4 days ago.

The only reason I was able to locate this forum was because I have been keeping MtGox updated on this situation and they told me about this site.

Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 235. (Read 496012 times)