Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 239. (Read 496012 times)

Dude, just read the thread. C'mon.

Obviously they are having issues and attempting to fix it. Just FYI i'm on the list for Today.

Can you look at order-id: cc2c7a23-9f31-44ad-adb5-51ee140b56e0? Sure, it's just $30, but Can you push it forward manually soon?

zipzap number- 146065032, 304863772
order number - 47406279, 73239276

Can I please please please get on the  4/8 support list as well? I don't want to resort to mass-posting please just put me on the support list


Order ID
a0434043-dad9-481d-afbc-7c5226bb49a2
Quote ID
22a6aed5-96c3-48c9-872b-813aa0ddef55
Event ID
8d481dd2-368e-4a93-b1d4-105de916ff43

URSAY are you ignoring me or did you just miss my post?

Has anyone had their issue resolved in the last 40 hours!?  Post if you HAVE received your funds or if bitinstant.com has resolved your issue.  Provide time/details so the rest of us can feel assured.

Your issue is being worked on.  Thanks for your patience! 

If you were added to a support list then please be patient.  This means we are currently working on your issue. 

Added to 4/8 support list. 

I have logged your issue on our 4/8 support list.  Please be patient while we work on your issue.  Thanks!  

Ursay,

I was on the 4/7 list but have seen no activity to my wallet.

I sent you a pm with the same info

Merchant order ID
f9fd40c3-3333-4d43-b663-0500c1606d2c
Customer account ID
403 873 333


Merchant order ID
1aa49017-f5af-4d01-9db8-f7f5d89a7b0e
Customer account ID
650 612 333

thanks

Like I've said...I cannot provide ETAs currently.  We are working on all of your issues!  Thanks for your understanding! 

Please respond like this...

zipzap # -
Order ID # -

etc.

Thanks! 

When should I expect to be helped, my name was added to a list but I haven't been contacted or anything past that.

Please help with Order ID 87c25d02-6933-4007-82aa-bd2e46ea6294

The amount was never pushed to my bitcoin wallet.

Thanks,

jthev05

Quote ID: d6aac7db-867f-471a-99c8-5de5eabacb86

ZipZap to Mt. Gox, stuck at "MTGox Order Loading".

Yesterday I used "Contact Us" link at bottom of www.bitinstant.com/contact, but no reply yet.

That page mentions live chat, but how do I access it?

I repeatedly tried to submit the form on that page, but each time I saw "500 - internal error" after clicking Submit.

Even if the problem hasn't been fixed yet, please confirm that this message (or any of my prior attempted communications) has been received and will be addressed ASAP.  Thanks.

Hi,

I'm really hoping someone from BitInstant is actually watching this thread. I'm currently out $1300 cash. Here's the sequence of events:

Saturday, April 6th, 9:13PM CDT: I send $1360.00 to BitInstant from Dwolla, transaction ID 2535262.

Saturday, April 6th, 9:18PM CDT: I transfer $1332.936USD to Bitstamp from BitInstant. Included in the confirmation from BitInstant is the worrying contradiction between "eventtype: Order executed, FundsSent: $1332.936 USD" and "APIResponse: {"error": {"amount": ["You have only $-47.04 available. Check your account balance for details."]}}" Using the "status check" on the homepage reveals that BitInstant thinks that the order status is "Order Completed." (It still does, you can check right now, the order ID is 218137be-c042-41b9-9a63-c7dd6d8c5b24)  Needless to say I am worried, but I wait a while to see if the transaction goes through before contacting support.

Saturday, April 6th, 9:21PM CDT: No money in BitStamp yet. I email BitInstant and BitStamp support to ask what the status is.

Sunday, April 7th, 7:00AM CDT: BitStamp responds, saying that they did not receive the funds that that occasionally BitInstant internally runs out of funds, however it typically manages to replenish quickly. This somewhat makes sense given the error message, so I continue to wait.

Sunday, April 7th, 4:35PM CDT: I email BitInstant support again.

Sunday, April 7th: Multiple times throughout the day I attempt to contact your live chat and phone support, with no response.

Monday, April 8th, 8:00AM, 9:00AM... CDT: I call your phone support again and leave a message with the live chat agent who is still not available.

Anyone out there who can help?

SO JUST TO UPDATE. I'M STILL WAITING ON THE DEPOSIT FOLKS.. I'VE BEEN IN CONTACT, AND THOUGH THEY'VE INDICATED TO ME THEY'RE WORKING ON IT, NO ETA YET

I don't know how I can label them any better, I said which was reference and account, respectively...  Reference number 47406279 to account 146065032 and R# 73239276 to account 304863772.