Official Newbie BitInstant Support Thread (Active Customer Support) - page 238.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: Xosihc on April 08, 2013, 03:03:08 PM

Hey, I am new to this thread but also having issues with bitinstant today...

Tried to send money from dwolla.com to my online wallet. The money was taken out of my dwolla account but I got "Dwolla failed verification - unable to locate" on bitinstant's site.

What do I need to do/what do I need to post in order to resolve this issue?

Thank you in advance for your help!

- B

Order ID #? Quote ID #? Any other info you have??? Thanks! Cheesy

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: Droganan on April 08, 2013, 03:02:53 PM

Amount to Pay: $199.95
Account Number: 690291448

My MtGox order did not go through. Please fix.

Is that a zipzap acct. #? Please be clear with your order details. Thanks! Cheesy

Singlebyte

hero member

Activity: 854

Merit: 1000

Quote from: URSAY on April 08, 2013, 03:03:32 PM

Quote from: Singlebyte on April 08, 2013, 03:00:14 PM

Quote from: iNormalize on April 08, 2013, 02:56:32 PM

Quote from: Singlebyte on April 08, 2013, 02:50:54 PM

Has anyone had their issue resolved in the last 40 hours!? Post if you HAVE received your funds or if bitinstant.com has resolved your issue. Provide time/details so the rest of us can feel assured.

Dude, just read the thread. C'mon.

Obviously they are having issues and attempting to fix it. Just FYI i'm on the list for Today.

Dude... I don't give a rats ass they are having problems. This is bullshit. I will post good stuff if they come through and negative stuff on every board on the internet if I just got screwed out of my funds!

Please be considerate and understand that I am trying to help.

Ursay,

I do appreciate YOU following up on this thread and trying to help. I also understand you guys are overwhelmed with the onslaught of demand. It is just starting to get annoying how long this is taking especially with the market moving the way it is. Do you have any ETAs or updates on the situation? Question, assuming I get my funds, is the service back functional for someone to make deposits via Moneygram/ZipZap now? Or is it best to wait for your team to resolve all the issues? I made two transactions Saturday that went through fine and I love the service when it works.

Thanks

awdroket

newbie

Activity: 3

Merit: 0

URSAY, I can't believe you're still at it! Keep up the good work man.

I just made another deposit and like last time it's not showing up. But just like last time I'm sure you can fix it.

Here are the details:

Amount to Pay: $503.95
Account Number: 139845887

Your ZipZap payment has been successfully processed and the merchant has been notified to complete your order. Please keep this email for your records.

Thanks man!!

itsalwayssunny

newbie

Activity: 70

Merit: 0

Quote from: URSAY on April 08, 2013, 03:02:20 PM

Quote from: itsalwayssunny on April 08, 2013, 02:58:55 PM

Hi I am new to bitcoins but have made a handful of deposits before. I made a small moneygram cash deposit for just over $100 yesterday to a new wallet created on blockchain.info. I received a email saying it was done at 9pm last night....

The problem is that they deposited the money/coins in a different wallet! I contacted bitinstant and they said they cannot help me. I have also contacted blockchain via email but have not heard back from them...

I have the wallet address that the coins went to but cant access the money as it is not my wallet. What can I do to get my coins in MY WALLET. Please can someone help me?

Thank you very much...

Do you have an order ID # or quote ID #? Cheesy

Yes here it is: QuoteID 237769ce-1395-488f-b5af-51bb5bfd5d14

itsalwayssunny

newbie

Activity: 70

Merit: 0

Quote from: itsalwayssunny on April 08, 2013, 02:58:55 PM

Hi I am new to bitcoins but have made a handful of deposits before. I made a small moneygram cash deposit for just over $100 yesterday to a new wallet created on blockchain.info. I received a email saying it was done at 9pm last night....

The problem is that they deposited the money/coins in a different wallet! I contacted bitinstant and they said they cannot help me. I have also contacted blockchain via email but have not heard back from them...

I have the wallet address that the coins went to but cant access the money as it is not my wallet. What can I do to get my coins in MY WALLET. Please can someone help me?

Thank you very much...

ZipZapMerchantOrderID a9ea8f06-77fe-4601-836a-d7d57b28bfdf

EventID acdf8814-77e7-48cc-a895-30770d566c0f

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: Singlebyte on April 08, 2013, 03:02:36 PM

Quote from: URSAY on April 08, 2013, 02:57:46 PM

Quote from: Singlebyte on April 08, 2013, 02:50:54 PM

Has anyone had their issue resolved in the last 40 hours!? Post if you HAVE received your funds or if bitinstant.com has resolved your issue. Provide time/details so the rest of us can feel assured.

READ this thread and you will find the answer to your question is YES.

I do not see many people posting in the last 40 hours they have been taken care of. And yes, I am reading this thread. Had to come here because the website offered no help on Sunday.

I was responding to your posts here for about 14 hours yesterday. Cheesy

deadweasel

sr. member

Activity: 364

Merit: 250

Quote from: Tyraeil on April 08, 2013, 03:01:42 PM

Quote from: Singlebyte on April 08, 2013, 03:00:14 PM

Quote from: iNormalize on April 08, 2013, 02:56:32 PM

Quote from: Singlebyte on April 08, 2013, 02:50:54 PM

Has anyone had their issue resolved in the last 40 hours!? Post if you HAVE received your funds or if bitinstant.com has resolved your issue. Provide time/details so the rest of us can feel assured.

Dude, just read the thread. C'mon.

Obviously they are having issues and attempting to fix it. Just FYI i'm on the list for Today.

Dude... I don't give a rats ass they are having problems. This is bullshit. I will post good stuff if they come through and negative stuff on every board on the internet if I just got screwed out of my funds!

I have plenty of money sitting in wait, stop being childish. Be patient like everyone else. At least we're getting responses.

I don't know what else you would expect from children? Hopefully incoming money will be older..... don't count on it though.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: Singlebyte on April 08, 2013, 03:00:14 PM

Quote from: iNormalize on April 08, 2013, 02:56:32 PM

Quote from: Singlebyte on April 08, 2013, 02:50:54 PM

Has anyone had their issue resolved in the last 40 hours!? Post if you HAVE received your funds or if bitinstant.com has resolved your issue. Provide time/details so the rest of us can feel assured.

Dude, just read the thread. C'mon.

Obviously they are having issues and attempting to fix it. Just FYI i'm on the list for Today.

Dude... I don't give a rats ass they are having problems. This is bullshit. I will post good stuff if they come through and negative stuff on every board on the internet if I just got screwed out of my funds!

Please be considerate and understand that I am trying to help.

Xosihc

hero member

Activity: 538

Merit: 500

Hello

Hey, I am new to this thread but also having issues with bitinstant today...

Tried to send money from dwolla.com to my online wallet. The money was taken out of my dwolla account but I got "Dwolla failed verification - unable to locate" on bitinstant's site.

What do I need to do/what do I need to post in order to resolve this issue?

Thank you in advance for your help!

- B

Droganan

member

Activity: 65

Merit: 10

Amount to Pay: $199.95
Account Number: 690291448

My MtGox order did not go through. Please fix.

Singlebyte

hero member

Activity: 854

Merit: 1000

Quote from: URSAY on April 08, 2013, 02:57:46 PM

Quote from: Singlebyte on April 08, 2013, 02:50:54 PM

Has anyone had their issue resolved in the last 40 hours!? Post if you HAVE received your funds or if bitinstant.com has resolved your issue. Provide time/details so the rest of us can feel assured.

READ this thread and you will find the answer to your question is YES.

I do not see many people posting in the last 40 hours they have been taken care of. And yes, I am reading this thread. Had to come here because the website offered no help on Sunday.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: itsalwayssunny on April 08, 2013, 02:58:55 PM

Hi I am new to bitcoins but have made a handful of deposits before. I made a small moneygram cash deposit for just over $100 yesterday to a new wallet created on blockchain.info. I received a email saying it was done at 9pm last night....

The problem is that they deposited the money/coins in a different wallet! I contacted bitinstant and they said they cannot help me. I have also contacted blockchain via email but have not heard back from them...

I have the wallet address that the coins went to but cant access the money as it is not my wallet. What can I do to get my coins in MY WALLET. Please can someone help me?

Thank you very much...

Do you have an order ID # or quote ID #? Cheesy

Tyraeil

newbie

Activity: 14

Merit: 0

Quote from: Singlebyte on April 08, 2013, 03:00:14 PM

Quote from: iNormalize on April 08, 2013, 02:56:32 PM

Quote from: Singlebyte on April 08, 2013, 02:50:54 PM

Has anyone had their issue resolved in the last 40 hours!? Post if you HAVE received your funds or if bitinstant.com has resolved your issue. Provide time/details so the rest of us can feel assured.

Dude, just read the thread. C'mon.

Obviously they are having issues and attempting to fix it. Just FYI i'm on the list for Today.

Dude... I don't give a rats ass they are having problems. This is bullshit. I will post good stuff if they come through and negative stuff on every board on the internet if I just got screwed out of my funds!

I have plenty of money sitting in wait, stop being childish. Be patient like everyone else. At least we're getting responses.

Singlebyte

hero member

Activity: 854

Merit: 1000

Quote from: iNormalize on April 08, 2013, 02:56:32 PM

Quote from: Singlebyte on April 08, 2013, 02:50:54 PM

Has anyone had their issue resolved in the last 40 hours!? Post if you HAVE received your funds or if bitinstant.com has resolved your issue. Provide time/details so the rest of us can feel assured.

Dude, just read the thread. C'mon.

Obviously they are having issues and attempting to fix it. Just FYI i'm on the list for Today.

Dude... I don't give a rats ass they are having problems. This is bullshit. I will post good stuff if they come through and negative stuff on every board on the internet if I just got screwed out of my funds!

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: jwest411 on April 08, 2013, 02:54:09 PM

Can I please please please get on the 4/8 support list as well? I don't want to resort to mass-posting please just put me on the support list

Order ID
a0434043-dad9-481d-afbc-7c5226bb49a2
Quote ID
22a6aed5-96c3-48c9-872b-813aa0ddef55
Event ID
8d481dd2-368e-4a93-b1d4-105de916ff43

DONE!

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: catcow on April 08, 2013, 02:53:41 PM

URSAY are you ignoring me or did you just miss my post?

I've logged your issue on the 4/8 support list. I am seeing all of your issues guys. Please be patient. I will post a final 4/8 list later tonight.

itsalwayssunny

newbie

Activity: 70

Merit: 0

Hi I am new to bitcoins but have made a handful of deposits before. I made a small moneygram cash deposit for just over $100 yesterday to a new wallet created on blockchain.info. I received a email saying it was done at 9pm last night....

The problem is that they deposited the money/coins in a different wallet! I contacted bitinstant and they said they cannot help me. I have also contacted blockchain via email but have not heard back from them...

I have the wallet address that the coins went to but cant access the money as it is not my wallet. What can I do to get my coins in MY WALLET. Please can someone help me?

Thank you very much...

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: Singlebyte on April 08, 2013, 02:50:54 PM

Has anyone had their issue resolved in the last 40 hours!? Post if you HAVE received your funds or if bitinstant.com has resolved your issue. Provide time/details so the rest of us can feel assured.

READ this thread and you will find the answer to your question is YES.

shadumdum

newbie

Activity: 28

Merit: 0

Quote from: Singlebyte on April 08, 2013, 02:50:54 PM

Has anyone had their issue resolved in the last 40 hours!? Post if you HAVE received your funds or if bitinstant.com has resolved your issue. Provide time/details so the rest of us can feel assured.

Have you read any of this forum? URSAY has been very active the last couple of days and he has created many lists of users who are currently on the list of being helped. They can't get to everyone immediately. Comments like this are not helping anyone. This is also not the only way they are getting issues, as they also have emails, and the live chat, and I believe they even said they were feeding things through facebook. They are helping people, it just might take a little time.

Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 238. (Read 495996 times)