Official Newbie BitInstant Support Thread (Active Customer Support) - page 237.

Xosihc

hero member

Activity: 538

Merit: 500

Hello

Quote from: URSAY on April 08, 2013, 03:11:22 PM

Quote from: Xosihc on April 08, 2013, 03:03:08 PM

Hey, I am new to this thread but also having issues with bitinstant today...

Tried to send money from dwolla.com to my online wallet. The money was taken out of my dwolla account but I got "Dwolla failed verification - unable to locate" on bitinstant's site.

What do I need to do/what do I need to post in order to resolve this issue?

Thank you in advance for your help!

- B

Order ID #? Quote ID #? Any other info you have??? Thanks! Cheesy

If this doesn't show you how new I am...
So I went to my outbox in PM and didn't see any messages, so now I question whether or not you got my PM. So... I'll just post it here;

Order ID 9a8ec2e3-a9b3-44ce-8959-32b70d2a0fae
Quote ID 9742105d-1acb-4bc5-9495-96b24b841fd4

It was for $300 USD from my dwolla account to my online wallet. If you can get the coins into my wallet with the above info, that would be great!!

diesel2946

newbie

Activity: 6

Merit: 0

Never mind URSAY, the coins and money went through so my problem is resolved. It just took a little longer than expected. Still love using Bitinstant!

itsalwayssunny

newbie

Activity: 70

Merit: 0

Quote from: itsalwayssunny on April 08, 2013, 03:18:40 PM

Quote from: itsalwayssunny on April 08, 2013, 03:07:35 PM

Quote from: URSAY on April 08, 2013, 03:02:20 PM

Quote from: itsalwayssunny on April 08, 2013, 02:58:55 PM

Hi I am new to bitcoins but have made a handful of deposits before. I made a small moneygram cash deposit for just over $100 yesterday to a new wallet created on blockchain.info. I received a email saying it was done at 9pm last night....

The problem is that they deposited the money/coins in a different wallet! I contacted bitinstant and they said they cannot help me. I have also contacted blockchain via email but have not heard back from them...

I have the wallet address that the coins went to but cant access the money as it is not my wallet. What can I do to get my coins in MY WALLET. Please can someone help me?

Thank you very much...

Do you have an order ID # or quote ID #? Cheesy

Yes here it is: QuoteID 237769ce-1395-488f-b5af-51bb5bfd5d14

The money was deposited into this wallet:
1HHy2vdc5mQV6WtFzBwDugiPsyGoGwiB26

It should have been deposited into this wallet:
1DgKNi7g6gaZYFwtFSZqNSy58Jbdd4PaYH

Mr URSAY, should I just wait and check back here for a solution to my problem?

gb5692c

newbie

Activity: 11

Merit: 0

Quote from: URSAY on April 08, 2013, 03:29:54 PM

Quote from: gb5692c on April 08, 2013, 03:26:52 PM

Quote from: URSAY on April 08, 2013, 03:24:47 PM

Quote from: gb5692c on April 08, 2013, 03:19:34 PM

Hello, I've used your service before with great success and love it. However, this afternoon I think I made the mistake of selecting MtGox as my destination address instead of just a regular bitcoin address. If you could help me resolve this that would be great.
Thanks.

Order ID : 797c7678-3885-4136-bcb2-06cbfb125f59
Quote ID : b941b4ed-7041-42f2-b686-b4ffc8902ceb

Have you logged onto GOX to see if your $$$ is there? Have you checked for any GOX codes? Thanks! Cheesy

Well the destination address I typed in on BitInstant was a bitcoin address so how would it be in GOX?

Didn't you say that you selected GOX as the destination address above?

Yes. Sorry, I don't think I'm explaining this well enough. When I created the order on BitInstant the option I chose was Cash Deposit to MtGox (on accident) when I was trying to choose Cash Deposit to Bitcoin Address. So instead of puting a MtGox account number in the box, I typed my bitcoin address that is not associated with MtGox.

twigger13

newbie

Activity: 5

Merit: 0

Nothing in my MT GOX Account yet ursay.....just giving you an update I am on the 4/7. thanks!!

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: awdroket on April 08, 2013, 03:27:26 PM

It's in there now, you're the man URSAY!!

Does this mean your issue is resolved?

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: gb5692c on April 08, 2013, 03:26:52 PM

Quote from: URSAY on April 08, 2013, 03:24:47 PM

Quote from: gb5692c on April 08, 2013, 03:19:34 PM

Hello, I've used your service before with great success and love it. However, this afternoon I think I made the mistake of selecting MtGox as my destination address instead of just a regular bitcoin address. If you could help me resolve this that would be great.
Thanks.

Order ID : 797c7678-3885-4136-bcb2-06cbfb125f59
Quote ID : b941b4ed-7041-42f2-b686-b4ffc8902ceb

Have you logged onto GOX to see if your $$$ is there? Have you checked for any GOX codes? Thanks! Cheesy

Well the destination address I typed in on BitInstant was a bitcoin address so how would it be in GOX?

Didn't you say that you selected GOX as the destination address above?

awdroket

newbie

Activity: 3

Merit: 0

It's in there now, you're the man URSAY!!

gb5692c

newbie

Activity: 11

Merit: 0

Quote from: URSAY on April 08, 2013, 03:24:47 PM

Quote from: gb5692c on April 08, 2013, 03:19:34 PM

Hello, I've used your service before with great success and love it. However, this afternoon I think I made the mistake of selecting MtGox as my destination address instead of just a regular bitcoin address. If you could help me resolve this that would be great.
Thanks.

Order ID : 797c7678-3885-4136-bcb2-06cbfb125f59
Quote ID : b941b4ed-7041-42f2-b686-b4ffc8902ceb

Have you logged onto GOX to see if your $$$ is there? Have you checked for any GOX codes? Thanks! Cheesy

Well the destination address I typed in on BitInstant was a bitcoin address so how would it be in GOX?

yellowbellypig

newbie

Activity: 14

Merit: 0

Refer to my PM Ursay

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: gb5692c on April 08, 2013, 03:19:34 PM

Hello, I've used your service before with great success and love it. However, this afternoon I think I made the mistake of selecting MtGox as my destination address instead of just a regular bitcoin address. If you could help me resolve this that would be great.
Thanks.

Order ID : 797c7678-3885-4136-bcb2-06cbfb125f59
Quote ID : b941b4ed-7041-42f2-b686-b4ffc8902ceb

Have you logged onto GOX to see if your $$$ is there? Have you checked for any GOX codes? Thanks! Cheesy

Singlebyte

hero member

Activity: 854

Merit: 1000

Quote from: URSAY on April 08, 2013, 03:16:22 PM

Quote from: Singlebyte on April 08, 2013, 03:10:05 PM

Quote from: URSAY on April 08, 2013, 03:03:32 PM

Quote from: Singlebyte on April 08, 2013, 03:00:14 PM

Quote from: iNormalize on April 08, 2013, 02:56:32 PM

Quote from: Singlebyte on April 08, 2013, 02:50:54 PM

Has anyone had their issue resolved in the last 40 hours!? Post if you HAVE received your funds or if bitinstant.com has resolved your issue. Provide time/details so the rest of us can feel assured.

Dude, just read the thread. C'mon.

Obviously they are having issues and attempting to fix it. Just FYI i'm on the list for Today.

Dude... I don't give a rats ass they are having problems. This is bullshit. I will post good stuff if they come through and negative stuff on every board on the internet if I just got screwed out of my funds!

Please be considerate and understand that I am trying to help.

Ursay,

I do appreciate YOU following up on this thread and trying to help. I also understand you guys are overwhelmed with the onslaught of demand. It is just starting to get annoying how long this is taking especially with the market moving the way it is. Do you have any ETAs or updates on the situation? Question, assuming I get my funds, is the service back functional for someone to make deposits via Moneygram/ZipZap now? Or is it best to wait for your team to resolve all the issues? I made two transactions Saturday that went through fine and I love the service when it works.

Thanks

I was testing Moneygram with zipzap today (testing multiple GOX acct #s on 1 acct.) and it worked great for me (other then an issue with Moneygram that I still have to resolve)...

Every order situation is different.

Thanks for the reply.

FWIW
My problem apparently got stuck at coinapult.com. I was transferring to bitcoin address. MoneyGram & ZipZap seemed to work properly.

Xosihc

hero member

Activity: 538

Merit: 500

Hello

Quote from: URSAY on April 08, 2013, 03:11:22 PM

Quote from: Xosihc on April 08, 2013, 03:03:08 PM

Hey, I am new to this thread but also having issues with bitinstant today...

Tried to send money from dwolla.com to my online wallet. The money was taken out of my dwolla account but I got "Dwolla failed verification - unable to locate" on bitinstant's site.

What do I need to do/what do I need to post in order to resolve this issue?

Thank you in advance for your help!

- B

Order ID #? Quote ID #? Any other info you have??? Thanks! Cheesy

I sent it in a PM, hopefully that was cool

gb5692c

newbie

Activity: 11

Merit: 0

Hello, I've used your service before with great success and love it. However, this afternoon I think I made the mistake of selecting MtGox as my destination address instead of just a regular bitcoin address. If you could help me resolve this that would be great.
Thanks.

Order ID : 797c7678-3885-4136-bcb2-06cbfb125f59
Quote ID : b941b4ed-7041-42f2-b686-b4ffc8902ceb

itsalwayssunny

newbie

Activity: 70

Merit: 0

Quote from: itsalwayssunny on April 08, 2013, 03:07:35 PM

Quote from: URSAY on April 08, 2013, 03:02:20 PM

Quote from: itsalwayssunny on April 08, 2013, 02:58:55 PM

Hi I am new to bitcoins but have made a handful of deposits before. I made a small moneygram cash deposit for just over $100 yesterday to a new wallet created on blockchain.info. I received a email saying it was done at 9pm last night....

The problem is that they deposited the money/coins in a different wallet! I contacted bitinstant and they said they cannot help me. I have also contacted blockchain via email but have not heard back from them...

I have the wallet address that the coins went to but cant access the money as it is not my wallet. What can I do to get my coins in MY WALLET. Please can someone help me?

Thank you very much...

Do you have an order ID # or quote ID #? Cheesy

Yes here it is: QuoteID 237769ce-1395-488f-b5af-51bb5bfd5d14

The money was deposited into this wallet:
1HHy2vdc5mQV6WtFzBwDugiPsyGoGwiB26

It should have been deposited into this wallet:
1DgKNi7g6gaZYFwtFSZqNSy58Jbdd4PaYH

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: glt512 on April 08, 2013, 03:11:57 PM

keep up the good work URSAY. 14 hour days 7 days a week are no joke.

Thanks man. I'm a long time Bitcoin guy and I am not required to work these long hours but I love taking care of you guys and watching this market grow! Cheesy

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: Singlebyte on April 08, 2013, 03:10:05 PM

Quote from: URSAY on April 08, 2013, 03:03:32 PM

Quote from: Singlebyte on April 08, 2013, 03:00:14 PM

Quote from: iNormalize on April 08, 2013, 02:56:32 PM

Quote from: Singlebyte on April 08, 2013, 02:50:54 PM

Has anyone had their issue resolved in the last 40 hours!? Post if you HAVE received your funds or if bitinstant.com has resolved your issue. Provide time/details so the rest of us can feel assured.

Dude, just read the thread. C'mon.

Obviously they are having issues and attempting to fix it. Just FYI i'm on the list for Today.

Dude... I don't give a rats ass they are having problems. This is bullshit. I will post good stuff if they come through and negative stuff on every board on the internet if I just got screwed out of my funds!

Please be considerate and understand that I am trying to help.

Ursay,

I do appreciate YOU following up on this thread and trying to help. I also understand you guys are overwhelmed with the onslaught of demand. It is just starting to get annoying how long this is taking especially with the market moving the way it is. Do you have any ETAs or updates on the situation? Question, assuming I get my funds, is the service back functional for someone to make deposits via Moneygram/ZipZap now? Or is it best to wait for your team to resolve all the issues? I made two transactions Saturday that went through fine and I love the service when it works.

Thanks

I was testing Moneygram with zipzap today (testing multiple GOX acct #s on 1 acct.) and it worked great for me (other then an issue with Moneygram that I still have to resolve)...

Every order situation is different.

Droganan

member

Activity: 65

Merit: 10

Quote from: URSAY on April 08, 2013, 03:10:39 PM

Quote from: Droganan on April 08, 2013, 03:02:53 PM

Amount to Pay: $199.95
Account Number: 690291448

My MtGox order did not go through. Please fix.

Is that a zipzap acct. #? Please be clear with your order details. Thanks! Cheesy

It is a ZipZap account #.

Amount to Pay: $199.95
Account Number: 690291448

ZipZap purchase made to MtGox account.

diesel2946

newbie

Activity: 6

Merit: 0

I went through my blockchain.info wallet to buy bitcoins through Bitinstant and haven't received my coins yet. I've had numerous successful attempts but am stuck on this one. I already received an email confirmation on a successful payment by ZipZap but no bitcoins. The order status on Bitinstant just stays stuck at "loading."

Order ID: 87dcb758-5107-4f7b-b3b8-bf4be0b2883d
Event ID: 61615426-b3dd-4b61-b0fc-1813a09293e8
Destination Address: 1CPoaKoYJs3oFVTpjRw95HmRpNx2KcmFgJ

Order event log

Timestamp    Event ID    Event type
Mon Apr 8 17:58:27 2013   61615426-b3dd-4b61-b0fc-1813a09293e8    Quote for new transaction
Mon Apr 8 18:29:53 2013   11151bf2-8775-4e45-82c7-95b62ea566ee    New Order
Mon Apr 8 18:31:04 2013   d38ddde4-a381-4463-baf4-82795b330972    MTGox Order Loading

Please help me out in getting my bitcoins!

glt512

newbie

Activity: 28

Merit: 0

keep up the good work URSAY. 14 hour days 7 days a week are no joke.

Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 237. (Read 495996 times)