Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 306. (Read 495996 times)
April 02, 2013, 11:17:34 AM
Resolved! It took a few hours but the BTC made it into my wallet. Thanks Bitinstant!
April 02, 2013, 10:52:34 AM
Awesome! thanks for the help. I will check back in a few hours today.
April 02, 2013, 10:14:31 AM
Can you guys still deposit to bitcoin address? Any issues with this service lately?
Looking further into this for you. Thanks!
-BitInstant Support
April 02, 2013, 10:13:05 AM
Gr8 thank you.
April 02, 2013, 10:02:48 AM
Can you guys still deposit to bitcoin address? Any issues with this service lately?
April 02, 2013, 10:01:15 AM
just replied with my order id. Let me know if you need anything else. Thank you for your response.
Thanks! I've submitted a formal support ticket for you! I will contact you when I have more info! Thanks again for your patience.
-BitInstant Support
April 02, 2013, 09:48:00 AM
just replied with my order id. Let me know if you need anything else. Thank you for your response.
April 02, 2013, 09:41:28 AM
reader31, sent you a message that requires your response. thanks!
April 02, 2013, 09:32:32 AM
err0r_01,
I have submitted a formal support ticket for you and I hope to have more info for you soon. Thanks again for your patience.
-BitInstant Support
I have submitted a formal support ticket for you and I hope to have more info for you soon. Thanks again for your patience.
-BitInstant Support
April 02, 2013, 09:27:40 AM
Heres my order-ID, Im still waiting on my vouchX coupons. ZipZap has confirmed that the payment was successful. If get the VouchX vouchers out to me. That would be great!
Quote ID 2bb652cf-851a-45c6-a0a4-9e3aba65c27d
Event ID c96c9c9e-e450-438f-a0c2-2c568fbe1636
Quote ID 2bb652cf-851a-45c6-a0a4-9e3aba65c27d
Event ID c96c9c9e-e450-438f-a0c2-2c568fbe1636
April 02, 2013, 09:12:43 AM
URSAY: I just send you the order# via PM
April 02, 2013, 09:03:37 AM
dangil, thanks for the extra info. We are looking into your issue and I hope to have more info for you shortly!
-BitInstant Support
-BitInstant Support
April 02, 2013, 08:46:18 AM
I placed the order on march 28th, transfering money via Boleto (from Brazil) to MtGox
and the funds are not yet credited
I would like to know if you guys received the confirmation from ZipZap that the payment was sent.
if not, how long would it take to confirm
ZipZap Account # 160 975 512
thanks
and the funds are not yet credited
I would like to know if you guys received the confirmation from ZipZap that the payment was sent.
if not, how long would it take to confirm
ZipZap Account # 160 975 512
thanks
April 02, 2013, 08:39:53 AM
err0r_1...I know you had been speaking with Charlie a bit but if you can provide me with your order # I will make sure a formal ticket is submitted for you so you don't fall through the cracks.
dangil...can you provide me with anymore details about your order and the problems you experienced, if any?
theFed...support is looking at your issue and I am hoping to have a resolution for you sometime today. Thanks for your patience!
BitInstant Support
dangil...can you provide me with anymore details about your order and the problems you experienced, if any?
theFed...support is looking at your issue and I am hoping to have a resolution for you sometime today. Thanks for your patience!
BitInstant Support
April 02, 2013, 08:27:03 AM
Hi Yankee,
Hopefully you or your staff could help out with this one
Quote ID [removed]
It's been just about 24 hours since the deposit was made. I'll be sure to update this post once resolved.
Hopefully you or your staff could help out with this one
Quote ID [removed]
It's been just about 24 hours since the deposit was made. I'll be sure to update this post once resolved.
We dont have BTC-e funds at the moment, do you want me to reroute it or process to another exchange?
Can you partially fill my order from Thursday? Currently showing:
https://i.imgur.com/fE0x8Jh.png
Can you PM me your order ID?
Thanks,
-BitInstant Support
Reserves are up again, can you push my BTC-e order through now?
https://i.imgur.com/tEHTV6x.png
UPDATE:
Issue resolved. On April 5 BitInstant deposited the funds to my BTC-e account. It took them 8 days.
April 02, 2013, 07:56:56 AM
Hello
I would like to know about the status of my order
ID 510a2d8e-6f87-408e-b282-0b86167ee787
Thanks
I would like to know about the status of my order
ID 510a2d8e-6f87-408e-b282-0b86167ee787
Thanks
April 02, 2013, 07:07:04 AM
I have problems when trying to redeem my founds. The message says:
"This code cannot be redeemed (non existing or already used)"
Wich is wierd because I never use this code before yesterday when I try for the first time to use it.
I create my account at mtgox.com over the weekend and yesterday I was told how to reedem
my money/bitcoins. I place this order last Thursday. After URSAY explains to me how to do all this,
I log in to my account and type the code and I get that error. What else needs to be done in order
to see my BTC deposit.?
Please help,
Thanks!
"This code cannot be redeemed (non existing or already used)"
Wich is wierd because I never use this code before yesterday when I try for the first time to use it.
I create my account at mtgox.com over the weekend and yesterday I was told how to reedem
my money/bitcoins. I place this order last Thursday. After URSAY explains to me how to do all this,
I log in to my account and type the code and I get that error. What else needs to be done in order
to see my BTC deposit.?
Please help,
Thanks!
April 02, 2013, 07:06:54 AM
Bitcoin support,
Can you send me an update on my issue? Ursay said he was looking into it yesterday.
Looks like many of us are having the exact same issue with the MTGox Connection error in our order. It seems you have been able to fix some and not others... It would be helpful to understand what the actual problem is, and perhaps you guys should consider turning off mtgox funding option until you get this corrected.
Nobody is going to want to use a service that works "some of the time".
Thanks,
Joerg
Still no joy
Can you send me an update on my issue? Ursay said he was looking into it yesterday.
Looks like many of us are having the exact same issue with the MTGox Connection error in our order. It seems you have been able to fix some and not others... It would be helpful to understand what the actual problem is, and perhaps you guys should consider turning off mtgox funding option until you get this corrected.
Nobody is going to want to use a service that works "some of the time".
Thanks,
Joerg
Still no joy
Joerg, I haven't forgotten about you. We are still looking into your issue and I hope to have a resolution shortly. Thanks again for your patience.
April 02, 2013, 06:57:48 AM
Bitcoin support,
Can you send me an update on my issue? Ursay said he was looking into it yesterday.
Looks like many of us are having the exact same issue with the MTGox Connection error in our order. It seems you have been able to fix some and not others... It would be helpful to understand what the actual problem is, and perhaps you guys should consider turning off mtgox funding option until you get this corrected.
Nobody is going to want to use a service that works "some of the time".
Thanks,
Joerg
Still no joy
Can you send me an update on my issue? Ursay said he was looking into it yesterday.
Looks like many of us are having the exact same issue with the MTGox Connection error in our order. It seems you have been able to fix some and not others... It would be helpful to understand what the actual problem is, and perhaps you guys should consider turning off mtgox funding option until you get this corrected.
Nobody is going to want to use a service that works "some of the time".
Thanks,
Joerg
Still no joy
April 02, 2013, 06:49:37 AM
rstephe, I've forwarded your info onto Level 2 tech support and I hope to have a solution for you soon! Sorry you are experiencing problems! Thanks for being patient!
reader31, an order # would be really helpful if you can find it. Let me know if this is possible? Thanks!
Luckybit, BitInstant gives you MANY options when doing a transaction. This complex infrastructure is constantly changing and evolving. While most transactions go smooth we occasionally have some issues. Rest assured that we are always working to resolve your issues and make your experience better as a BitInstant customer. Thanks for your understanding!
reader31, an order # would be really helpful if you can find it. Let me know if this is possible? Thanks!
Luckybit, BitInstant gives you MANY options when doing a transaction. This complex infrastructure is constantly changing and evolving. While most transactions go smooth we occasionally have some issues. Rest assured that we are always working to resolve your issues and make your experience better as a BitInstant customer. Thanks for your understanding!
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