Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 305. (Read 496012 times)

I had sent a transfer from Dwolla to Mt Gox through bitinstant yesterday, but the status page states "MTGox connection error".  My MtGox account still has not been credited. 

My order id: 802cd7a5-be5c-4571-9b62-9c03cbaf7e19

I've sent an email to [email protected] about this, but have yet to hear any word.  Please help!

Please send me a message with your order # and any other order details, including the issue you are experiencing.  I will then be able to open you a formal customer support ticket and help resolve your issue.  Thanks Tyler! 

pafu, alaskan84, and giga4less...

Thanks for sending me details of your transactions.  I will get back to you once the rest of our support team has a chance to look at your transactions.  Thanks again for your patience!

-BitInstant Support 

I tried to transfer from my Dwolla to MTGox through BitInstant and haven't received a response from customer service in a day and a half. It failed with "MTGox Connection Error".

issue resolved. money already on mtgox
thanks!

I just sent you a pm URSAY, ive got a failed bitinstant transaction too

bartlong, you may receive an email, Bitcointalk private message, or a forum post in this thread.  You can always contact me direct with any other questions / concerns. 

pafu, please send me a private message with all of your transaction details including your order # and the issue you are experiencing.  I can then open a formal support ticket for you and get you a resolution!  Thanks!

-BitInstant Support

I really don't mean to be a pain in the neck but should I expect an email or should I check back on here or what?

Ohgod. There goes my first mistake on the forum! Could you please move this to the proper thread?

This is a BitInstant support thread.  Is this related to a BitInstant transaction?  Thanks! 

Hello,

I'm new to both Bitcoin and mining. I set up a combination of Bitcoin 0.8.1, P2Pool and GUIminer, all latest versions.

Bitcoin-qt.exe - has downloaded all ~7.5GB of hashes and I have an active wallet. It is running in server mode with a set user and password. It reports a steady 8-10 active connections and keeps adding new blocks every few minutes.

run_p2pool.exe - is reporting success in connecting to Bitcoin with the aformentioned user and password. The connection, to the best of my understanding, is successful, and run_p2pool begins showing negotiations with other clients. The p2p connection port is custom and forwarded, and external port checking websites indeed confirm that the port is working. P2Pool is reporting that it's found and bound to my BTC account, and is reporting the correct ID, the same that Bitcoin is reporting.

GUIminer/Poclbm - is connecting to P2pool's rpc at 127.0.0.1:9332, and I believe it successfully manages to do so, it throws an error about mismatching user/pass(Poclbm is using generic user/pass to connect to run_p2pool) but then proceeds with hashing. It reports a hash of roughly 200Mhash/s and the graphics card's fan and GPU temp increase significantly, indicating a successful mining.

So as described above, everything seems okay. Bitcoin's all done catching up and waiting, P2Pool correctly connects to it and identifies my account, and Poclbm manages to connect to P2Pool and starts hashing. So where's the problem? Well, I let this run all night, and when I was up it was still running all the same. However, http://127.0.0.1:9332/static/ is reporting the following:

Local rate: 0.00H/s (NaN% DOA) Expected time to share: NaN hours
Shares: 0 total (0 orphaned, 0 dead) Efficiency:

I then go to the graphs page, where the graphs show pool rate and traffic rate for the hours it's been running, but everything under local rate, shares, and payout, is completely empty. It worries me that P2Pool isn't catching my mining at all! Could someone please clarify? Thank you.

stcupp,

Please send me a private message with your order # and transaction details so I can make sure that you have a ticket open with support.  This will assure that you get a response from me once we have made progress with your issue.

Thanks!
-BitInstant Support

bartlong, your issue has escalated and I hope to have more info for you soon.  Thanks again for your patience!

-BitInstant Support

Same thing happened with me!

 I got a email saying "We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order" after I paid my order.

My funds didn't show after a couple days so I contacted bitinstant support and got a reply from Mandrik. He tried to say I didn't provide a valid account # so the system gave me a coupon code. Thats not true though I did provide the correct account #. As soon as Mandrik gave me my Mtgox coupon I tried redeeming it and it says "This code cannot be redeemed (non existing or already used)"

I've been trying for a week now to even get somebody to answer me why I was provided with a Mtgox coupon that doesn't work. Still waiting for a reply from bitinstant!

Hi.
I used Bitinstant about 24 hours ago to transfer funds to my Mt Gox account.  I received a confirmation email from Bitinstant stating that the order had been processe and that the money should be in my Mt Gox account.  I still have not seen my money in my Mt Gox account and all attempts to contact Bitinstant have been futile so far.  my order id is 1d66434d-a7e4-409b-9a14-40d3ee8196a8

Can you send me a private message with all of the details regarding your order?  I'll open up a support ticket for you once I get your order #, order details, and any problems you may be experiencing.  thanks! 

Hi Yankee: This Dwolla transfer has still not gone through.

ID: e6ffe2cc-4347-4681-814a-e485b8f42c5d

Thanks.

chemdog I will contact you as soon as we have more info for you.  Thanks again for your patience!

hey Bitinstant team any more information on my situation?

Resolved quickly! Thanks Bitinstant!