Official Newbie BitInstant Support Thread (Active Customer Support) - page 31.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: cardcomm on June 14, 2013, 03:49:01 PM

Quote from: 2xchapter on June 14, 2013, 02:15:20 PM

Did you guys receive current rate or at the time of purchase rate, with fee or no fee?.

reference #db6d600b-0c4a-47c7-9da2-44e9415356f6
made payment to zipzap wednesday but transaction failed..
original ticket # 10746
but updated one is 11381
To Address: 129T69BJzcmhyup6ZN8D9VmuyHo5V3YTQg

but if that doesn't work you can send it to

17TJ78GnL6A6waocfKbCFxLbwT65Btz63P

I received close to the current rate - the total USD value of the bitcoins I received was only a few cents less than the total of my payment less fees.
I DID NOT receive any refund of the fees.

As always, if you have a problem with your order you will want to log it at support.bitinstant.com so we can look further into your issue and provide a solution if needed.

cardcomm

sr. member

Activity: 294

Merit: 250

Quote from: URSAY on June 14, 2013, 03:35:27 PM

Quote from: am752 on June 14, 2013, 02:29:42 PM

Any idea how long we're looking at for fee refunds?

We're dealing with a large back log due to the new beta site launch. I have no ETAs on tickets currently. Every customer situation is different.

WHAT? Why would every customer situation be different. Disregarding any possible exchange rate issues, it should be the same for every customer - all their fees promptly returned.

Hey BitInstant - you REALLY need to stop this "URSAY" person from speaking for your company. He seems to be lacking somewhat in the tact and customer service areas.

cardcomm

sr. member

Activity: 294

Merit: 250

Quote from: 2xchapter on June 14, 2013, 02:15:20 PM

Did you guys receive current rate or at the time of purchase rate, with fee or no fee?.

reference #db6d600b-0c4a-47c7-9da2-44e9415356f6
made payment to zipzap wednesday but transaction failed..
original ticket # 10746
but updated one is 11381
To Address: 129T69BJzcmhyup6ZN8D9VmuyHo5V3YTQg

but if that doesn't work you can send it to

17TJ78GnL6A6waocfKbCFxLbwT65Btz63P

I received close to the current rate - the total USD value of the bitcoins I received was only a few cents less than the total of my payment less fees.
I DID NOT receive any refund of the fees.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: reactor on June 14, 2013, 03:26:59 PM

Out of curiosity, when an order changes from New Order (Pending) to a Manual Order being present in the event log, what sort of indication is this in regards to timing of transfer (if any)? Not sure if there was any sort of "once a manual order is in, < one hour" or other such determination in place or being observed by folks on here.

Thanks!

Every situation is different and could depend on multiple factors such as how many other orders are in the queue.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: aidens on June 14, 2013, 03:22:22 PM

I keep getting "we are experiencing problems with one of our partners" This has been happening since yesterday, what's up with that? I feel like it's only happening to me

Your not the only user that is having this issue. We are working on fixing this.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: graphicimpulse73 on June 14, 2013, 03:14:13 PM

I placed a new transaction order but haven't gotten the email copy of the slip yet.

Makes me a bit uneasy to deposit Sad

Any info is better then no info at all.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: ?? on ??

Quote from: URSAY on June 14, 2013, 02:27:51 PM

Quote from: ?? on ??

Quote from: URSAY on June 14, 2013, 02:03:33 PM

Can I get your email that you used on the transaction?

*Sensitive info removed at user request*

I'm not finding this email in our system. Did you use this email on your order? What's your BI user name?

I PM'd you all possible info that was submitted to your site just now.

If you can help me understand the process of creating a transaction as a guest that would be great.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: kraden on June 14, 2013, 02:48:31 PM

You could try my Blockchain one, which is: 1AzaDUMTDqbpbrqL3eG76MUtUAKUTVdae6

I also replied to the original support e-mail as well. Thanks.

Quote from: URSAY on June 14, 2013, 01:56:35 PM

Quote from: kraden on June 14, 2013, 01:46:50 PM

Hi, I have not received my order from Wednesday... ZipZap shows it as paid. I believe the current case number is 11708 (the original one was 10664). In the event log, it looks like you are continuously trying to transfer the funds to Mt.Gox (it was originally supposed to be an email one). If you can do that, my Mt.Gox account number is: M28557098X

Well, thank you for any assistance.

I am seeing an error which usually shows when the btc address is invalid. However, the address you provided was valid. Could you please respond to your support ticket with another valid btc address that we can try to send to? Occasionally even valid btc addresses will have these issues although I'm not sure why.

This is an issue on Coinapult's end. Your issue will be escalated to Coinapult support. Thanks for your patience.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: 2xchapter on June 14, 2013, 02:39:30 PM

information in one page.

zipzap account# 836295410

first email i provided by pm is correct.

Below is email I received from you guys.

This email is to notify you that while received your payment successfully, we have encountered an error while trying to process your transaction at Jun 13 2013 01:36:08, meaning your order has currently failed.

Transaction ID: db6d600b-0c4a-47c7-9da2-44e9415356f6

If you contact support about this transaction, please reference this number so we can help you more quickly.

Your payment of 384.04, has NOT yet been transferred to bitcoin.

Gareth told me it failed due to invalid bitcoin address but that is also a correct one.

Here is the one i used.

129T69BJzcmhyup6ZN8D9VmuyHo5V3YTQg

but if that doesn't work you can send it to

17TJ78GnL6A6waocfKbCFxLbwT65Btz63P

hopefully this is enough information for you to push my order through..

hopefully I get more bitcoins now since rate now is 101..

Can you help me understand the process you went thru to create a transaction as a guest?

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: ?? on ??

Quote from: URSAY on June 14, 2013, 02:27:51 PM

Quote from: ?? on ??

Quote from: URSAY on June 14, 2013, 02:03:33 PM

Can I get your email that you used on the transaction?

*Sensitive info removed at user request*

I'm not finding this email in our system. Did you use this email on your order? What's your BI user name?

I certainly used that email since I received my *Sensitive info removed at user request* ticket and payment confirmation, but do not have a BI account.

You should have a transaction ID #. Have you checked your spam folder?

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: am752 on June 14, 2013, 02:29:42 PM

Any idea how long we're looking at for fee refunds?

We're dealing with a large back log due to the new beta site launch. I have no ETAs on tickets currently. Every customer situation is different.

reactor

sr. member

Activity: 420

Merit: 250

Out of curiosity, when an order changes from New Order (Pending) to a Manual Order being present in the event log, what sort of indication is this in regards to timing of transfer (if any)? Not sure if there was any sort of "once a manual order is in, < one hour" or other such determination in place or being observed by folks on here.

Thanks!

aidens

newbie

Activity: 3

Merit: 0

I keep getting "we are experiencing problems with one of our partners" This has been happening since yesterday, what's up with that? I feel like it's only happening to me

graphicimpulse73

newbie

Activity: 1

Merit: 0

I placed a new transaction order but haven't gotten the email copy of the slip yet.

Makes me a bit uneasy to deposit Sad

2xchapter

newbie

Activity: 14

Merit: 0

and his gone! AHHHHHHH

bonedatul

newbie

Activity: 14

Merit: 0

Quote from: URSAY on June 14, 2013, 02:02:49 PM

Quote from: bonedatul on June 14, 2013, 01:50:42 PM

Quote from: URSAY on June 14, 2013, 01:41:50 PM

Quote from: bonedatul on June 14, 2013, 01:31:20 PM

Im glad to hear that progress is being made. But i still have yet to receive funds in my Mt.Gox account and my support ticket nunber is 9053 an i know my payment was confirmed an no information was wrong. Has anyone that used a Mt.Gox account for their funds to be sent there gotten their funds yet?

It looks like I asked you for order info that would help me identify your order and you haven't provided that info yet. Please respond to my support email which asks you for your order info.

I apologize misread my case number it is 9503. My ZipZap account is 713839900.

We just pushed your order thru and we're waiting for an execution.

Still havent received my funds Ursay its suppose to be getting sent to my Mt.Gox account at M65239266X

2xchapter

newbie

Activity: 14

Merit: 0

Quote from: faqall on June 14, 2013, 02:53:41 PM

Quote from: URSAY on June 14, 2013, 02:25:27 PM

Quote from: faqall on June 14, 2013, 02:08:17 PM

is it possible to push through:

order: 037faf03-af72-46e8-ba43-bbb2995cc4ee
event: 99d9de39-9147-4d16-bd9c-6bd5489c6ed6
Destination Acct # 1GUxUBMHeB5muxBgZxsv92TJZTfgurKvwQ
zipzap: 747350817
amount: $500 usd
case: 12658

Thanks in advanced! Appreciate what you do!

Pushed you thru.

Again thank you very much. Appreciate ya. I see the coins on their way!

so lucky!

hope mine gets fixed soon....

faqall

newbie

Activity: 10

Merit: 0

Quote from: URSAY on June 14, 2013, 02:25:27 PM

Quote from: faqall on June 14, 2013, 02:08:17 PM

is it possible to push through:

order: 037faf03-af72-46e8-ba43-bbb2995cc4ee
event: 99d9de39-9147-4d16-bd9c-6bd5489c6ed6
Destination Acct # 1GUxUBMHeB5muxBgZxsv92TJZTfgurKvwQ
zipzap: 747350817
amount: $500 usd
case: 12658

Thanks in advanced! Appreciate what you do!

Pushed you thru.

Again thank you very much. Appreciate ya. I see the coins on their way!

kraden

newbie

Activity: 2

Merit: 0

You could try my Blockchain one, which is: 1AzaDUMTDqbpbrqL3eG76MUtUAKUTVdae6

I also replied to the original support e-mail as well. Thanks.

Quote from: URSAY on June 14, 2013, 01:56:35 PM

Quote from: kraden on June 14, 2013, 01:46:50 PM

Hi, I have not received my order from Wednesday... ZipZap shows it as paid. I believe the current case number is 11708 (the original one was 10664). In the event log, it looks like you are continuously trying to transfer the funds to Mt.Gox (it was originally supposed to be an email one). If you can do that, my Mt.Gox account number is: M28557098X

Well, thank you for any assistance.

I am seeing an error which usually shows when the btc address is invalid. However, the address you provided was valid. Could you please respond to your support ticket with another valid btc address that we can try to send to? Occasionally even valid btc addresses will have these issues although I'm not sure why.

2xchapter

newbie

Activity: 14

Merit: 0

information in one page.

zipzap account# 836295410

first email i provided by pm is correct.

Below is email I received from you guys.

This email is to notify you that while received your payment successfully, we have encountered an error while trying to process your transaction at Jun 13 2013 01:36:08, meaning your order has currently failed.

Transaction ID: db6d600b-0c4a-47c7-9da2-44e9415356f6

If you contact support about this transaction, please reference this number so we can help you more quickly.

Your payment of 384.04, has NOT yet been transferred to bitcoin.

Gareth told me it failed due to invalid bitcoin address but that is also a correct one.

Here is the one i used.

129T69BJzcmhyup6ZN8D9VmuyHo5V3YTQg

but if that doesn't work you can send it to

17TJ78GnL6A6waocfKbCFxLbwT65Btz63P

hopefully this is enough information for you to push my order through..

hopefully I get more bitcoins now since rate now is 101..

Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 31. (Read 496011 times)