Official Newbie BitInstant Support Thread (Active Customer Support) - page 32.

2xchapter

newbie

Activity: 14

Merit: 0

first email was correct.

that is where i received my bit instant transfer failed notification from you guys

Thank you for using BitInstant!

This email is to notify you that while received your payment successfully, we have encountered an error while trying to process your transaction at Jun 13 2013 01:36:08, meaning your order has currently failed.

Transaction ID: db6d600b-0c4a-47c7-9da2-44e9415356f6

If you contact support about this transaction, please reference this number so we can help you more quickly.

Your payment of 384.04, has NOT yet been transferred to bitcoin.

2xchapter

newbie

Activity: 14

Merit: 0

i think i used another email

sending you another pm.

did not register an account checked out as a guest

accont# 836295410

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: 2xchapter on June 14, 2013, 02:23:58 PM

I sent you a pm with the email address i used.

Unfortunately i can't reply to the original support ticket as my email providers email is blocked by gmail or something.

thanks

I'm not finding this email in our system. What is your BI user name?

am752

newbie

Activity: 14

Merit: 0

Any idea how long we're looking at for fee refunds?

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: ?? on ??

Quote from: URSAY on June 14, 2013, 02:03:33 PM

Can I get your email that you used on the transaction?

*Sensitive info removed at user request*

I'm not finding this email in our system. Did you use this email on your order? What's your BI user name?

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: faqall on June 14, 2013, 02:08:17 PM

is it possible to push through:

order: 037faf03-af72-46e8-ba43-bbb2995cc4ee
event: 99d9de39-9147-4d16-bd9c-6bd5489c6ed6
Destination Acct # 1GUxUBMHeB5muxBgZxsv92TJZTfgurKvwQ
zipzap: 747350817
amount: $500 usd
case: 12658

Thanks in advanced! Appreciate what you do!

Pushed you thru.

2xchapter

newbie

Activity: 14

Merit: 0

I sent you a pm with the email address i used.

Unfortunately i can't reply to the original support ticket as my email providers email is blocked by gmail or something.

thanks

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: 2xchapter on June 14, 2013, 02:06:44 PM

Hey UrSay

can you take a look at my case?

reference #db6d600b-0c4a-47c7-9da2-44e9415356f6

made payment to zipzap wednesday but transaction failed..

original ticket # 10746

but updated one is 11381

129T69BJzcmhyup6ZN8D9VmuyHo5V3YTQg

but if that doesn't work you can send it to

17TJ78GnL6A6waocfKbCFxLbwT65Btz63P

I've responded to your support ticket.

2xchapter

newbie

Activity: 14

Merit: 0

Did you guys receive current rate or at the time of purchase rate, with fee or no fee?.

reference #db6d600b-0c4a-47c7-9da2-44e9415356f6
made payment to zipzap wednesday but transaction failed..
original ticket # 10746
but updated one is 11381
To Address: 129T69BJzcmhyup6ZN8D9VmuyHo5V3YTQg

but if that doesn't work you can send it to

17TJ78GnL6A6waocfKbCFxLbwT65Btz63P

cardcomm

sr. member

Activity: 294

Merit: 250

Quote from: Gareth Nelson on June 14, 2013, 12:53:32 PM

Quote from: cardcomm on June 14, 2013, 12:51:03 PM

Quote from: Gareth Nelson on June 14, 2013, 12:04:23 PM

Quote from: vrusso123 on June 14, 2013, 12:01:26 PM

well I got my coins in my wallet!!!! only charged me 103.70 when the price is 99.00!!! what a great service.

Open a support ticket with all the details and you can be compensated for any loss

So this is perfect! When/IF we FINALLY all get our funds, we than will have to submit problem tickets to get our fees refunded, and get the correct exchange rate? We've all already been chastised by your support representative for sending in too many problem tickets!

This crap just keeps getting better and better. I expect compensation on top of getting my fees refunded. Your incompetence caused me to permanently lose a profitable business opportunity.

And now you're talking about submitting more problems tickets! If I submit another form, It'll be a complaint form to the District Attorney.

Please take this as my official request for all fees to be refunded, and for reasonable compensation for opportunity loss.

Our policy on delayed orders has always been to refund fees and compensate for price changes where you received less BTC than expected at the time of payment.

I FINALLY got my funds. Thank you.

According to blockchain, the cash value at the time of the transaction was $.053 less than the total amount I was supposed to receive, after fees. I'd like to be compensated my fee, plus the $0.53 difference.

As for my opportunity loss, that was totally my fault. I continued to rely on BitInstant as my sole funding source, in spite of previous problems with them. I'll be rectifying that situation ASAP. While I will possibly do business with you again, I assure you it will be as my last resort.

Unfortunately, you are a near monopoly in your space, and you act like it. That is never a good thing but I believe that cannot last.

Good luck with your future business, and I'll submit a problem ticket request my fee refunds.

faqall

newbie

Activity: 10

Merit: 0

is it possible to push through:

order: 037faf03-af72-46e8-ba43-bbb2995cc4ee
event: 99d9de39-9147-4d16-bd9c-6bd5489c6ed6
Destination Acct # 1GUxUBMHeB5muxBgZxsv92TJZTfgurKvwQ
zipzap: 747350817
amount: $500 usd
case: 12658

Thanks in advanced! Appreciate what you do!

2xchapter

newbie

Activity: 14

Merit: 0

Hey UrSay

can you take a look at my case?

reference #db6d600b-0c4a-47c7-9da2-44e9415356f6

made payment to zipzap wednesday but transaction failed..

original ticket # 10746

but updated one is 11381

129T69BJzcmhyup6ZN8D9VmuyHo5V3YTQg

but if that doesn't work you can send it to

17TJ78GnL6A6waocfKbCFxLbwT65Btz63P

malexpeterson

newbie

Activity: 17

Merit: 0

I did finally receive my funds. Thank you for that. Please hire an experienced customer service manager. The way this was handled was lacking to put it as nicely as I can. If you need help finding the right people, I can recommend customer service analysts to you. They will get you started on the right track.

Have a great day.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: ?? on ??

Quote from: URSAY on June 14, 2013, 01:57:37 PM

Quote from: ?? on ??

Quote from: URSAY on June 14, 2013, 01:43:11 PM

Quote from: ?? on ??

Still waiting here.

*Sensitive info removed at user request*

Do you have a 4 digit case #?

It's Case #10575.

If you ticket is 10575 then we are awaiting your response...

"Can you please provide your transaction ID or BitInstant username so I can look up your order?"

*Sensitive info removed at user request*

We value your feedback and would appreciate your participation in a short, 30-second survey, which you can access here: http://www.surveymonkey.com/s/P6TZQ58.
Your involvement enables us to continuously create better experiences for you, and others like you.

Thank you for using ZipZap, the Global Cash Transaction Network.

http://www.zipzapinc.com[/size]

Can I get your email that you used on the transaction?

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: bonedatul on June 14, 2013, 01:50:42 PM

Quote from: URSAY on June 14, 2013, 01:41:50 PM

Quote from: bonedatul on June 14, 2013, 01:31:20 PM

Im glad to hear that progress is being made. But i still have yet to receive funds in my Mt.Gox account and my support ticket nunber is 9053 an i know my payment was confirmed an no information was wrong. Has anyone that used a Mt.Gox account for their funds to be sent there gotten their funds yet?

It looks like I asked you for order info that would help me identify your order and you haven't provided that info yet. Please respond to my support email which asks you for your order info.

I apologize misread my case number it is 9503. My ZipZap account is 713839900.

We just pushed your order thru and we're waiting for an execution.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: ?? on ??

Quote from: URSAY on June 14, 2013, 01:43:11 PM

Quote from: ?? on ??

Still waiting here.

*Sensitive info removed at user request*

Do you have a 4 digit case #?

It's Case #10575.

If you ticket is 10575 then we are awaiting your response...

"Can you please provide your transaction ID or BitInstant username so I can look up your order?"

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: kraden on June 14, 2013, 01:46:50 PM

Hi, I have not received my order from Wednesday... ZipZap shows it as paid. I believe the current case number is 11708 (the original one was 10664). In the event log, it looks like you are continuously trying to transfer the funds to Mt.Gox (it was originally supposed to be an email one). If you can do that, my Mt.Gox account number is: M28557098X

Well, thank you for any assistance.

I am seeing an error which usually shows when the btc address is invalid. However, the address you provided was valid. Could you please respond to your support ticket with another valid btc address that we can try to send to? Occasionally even valid btc addresses will have these issues although I'm not sure why.

bonedatul

newbie

Activity: 14

Merit: 0

Quote from: URSAY on June 14, 2013, 01:41:50 PM

Quote from: bonedatul on June 14, 2013, 01:31:20 PM

Im glad to hear that progress is being made. But i still have yet to receive funds in my Mt.Gox account and my support ticket nunber is 9053 an i know my payment was confirmed an no information was wrong. Has anyone that used a Mt.Gox account for their funds to be sent there gotten their funds yet?

It looks like I asked you for order info that would help me identify your order and you haven't provided that info yet. Please respond to my support email which asks you for your order info.

I apologize misread my case number it is 9503. My ZipZap account is 713839900.

kraden

newbie

Activity: 2

Merit: 0

Hi, I have not received my order from Wednesday... ZipZap shows it as paid. I believe the current case number is 11708 (the original one was 10664). In the event log, it looks like you are continuously trying to transfer the funds to Mt.Gox (it was originally supposed to be an email one). If you can do that, my Mt.Gox account number is: M28557098X

Well, thank you for any assistance.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: ?? on ??

Still waiting here.

*Sensitive info removed at user request*

Do you have a 4 digit case #?

Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 32. (Read 496020 times)