Lol dude, you really complained to the BBB? The moderators were telling us that they were trying to fix the problems the whole time. They're not gonna take the money and run, especially since there is plenty of evidence that we did complete a transaction via zip zap. It was only a matter of time for them to iron out the kinks and now is the time. I think they have been more helpful than not during this whole situation.
You all were complaining to a brick wall, and just slowing them down in trying to solve the bigger problem. Your 1 transaction is only a brick in the wall of thousands of transactions they had to figure out why didn't go through. Once they figured out what was wrong, they were able to fix the issues that accrued during the down time.
Thank you bitinstant, you are, always have been, and always will be, my number one for cash to bitcoin transactions. ^_^
All you sorry souls out there that have nothing else to do then bad mouth a company that has been there for you flawlessly for years have some major issues. The admins told us that they were trying to fix the problem, but that really wasn't good enough for you? You guys wanted a personalized messege from the Owner of Bitinstant giving you the play by play of what they are doing?
Dear so and so,
We just turned on the computer, and opened up the code for the new website.
We just did a control + F to search for the Cash > Bitcoin wallet section of code.
We just edited the line that says "Cause ALL transactions to fail = True" and changed it to "= False"
We will keep you posted on every other step we take until the problem is solved.
-Mr. Bitinstant
Be real guys.. A big company like Bitinstant doesn't have time to do that. There is a big issue, and most, if not all, resources should be strictly devoted to fixing the issue.
That is my 2 cents. Have a good day.
The BBB issue was from 4 months, as for this time...there were a ton of things that should of been done differently. Obviously a warning should of been put up after the first 12hrs of no one getting their funds. You know like any repurtable business would do "Expect delays, our system is currently experiencing issues" How hard really is that? Shutting down Q&A after everyone tries warning new customers not to use the terminal, and blames it on 2 customers who cursed...lmao, then there is the classic blame it all on the customer approach. IT IS NEVER THE CUSTOMER'S FAULT...business 101 right there. So please excuse me if I don't share any warm fuzzy feelings for a business that did all that, and who has ripped me off and others in the past!
