Says I need to contact [email protected]I sent a message to support. Let's see how long it takes to get a response. More than a couple of bucks on the transaction.
Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 339. (Read 495998 times)
March 06, 2013, 03:03:34 AM
Just attempted to move Dwolla to Mt. Gox. It appears to have taken from Dwolla (meaning, the money is out of Dwolla) but failed with message: "Failed verification too often - giving up". Says I need to contact [email protected]
I sent a message to support. Let's see how long it takes to get a response. More than a couple of bucks on the transaction.
Says I need to contact [email protected]I sent a message to support. Let's see how long it takes to get a response. More than a couple of bucks on the transaction.
March 06, 2013, 01:13:52 AM
Same problem as Suetonius. Order seemed to go through, zipzap took my money, now my quote id says the same thing. I emailed bitinstant 4ish hours ago, still no response. Hope this gets sorted by the morning.
March 06, 2013, 01:09:24 AM
Hi I just recently completed a transaction using Walmart to Bitcoin address at about 3PM CST still haven't received bitcoins and when I looked up my Quote ID its says Order Execution Failed! Please help.
Local cash deposit is still unavailable, contacted support and got a reply.
Quote
This feature is currently down for repairs. We're hoping to have it back up shortly. Sorry for the inconvenience. Wish us luck!
---
Sincerely,
Seth
---
Sincerely,
Seth
March 05, 2013, 11:46:27 PM
Hi I just recently completed a transaction using Walmart to Bitcoin address at about 3PM CST still haven't received bitcoins and when I looked up my Quote ID its says Order Execution Failed! Please help.
March 05, 2013, 11:08:07 PM
does anyone know what happened to yankee? he was always helping people out fixing things i loved that guys but now hes just...gone
He's the CEO and cofounder, so I imagine he hasn't gone anywhere, and has been busy resolving the response to the latest attacks.
Roberto from AurumXchange posted earlier today that he talked to him today about bitinstant -> VouchX. (I think. I think Yankee is Charlie. I may be confused...) March 05, 2013, 10:53:12 PM
does anyone know what happened to yankee? he was always helping people out fixing things i loved that guys but now hes just...gone
March 05, 2013, 08:20:34 PM
Same problem as Gabe (Dwolla>Bitcoin Address), still no reply from bitinstant.
And the Dow closes high! Coincidence??
Edit: Will be manually processed as per Seth.
3/7/13 2:50 Edit: Money sent 3/5, was told one business day 3/5 in the evening. No response and no money.
Edit 3/15/13 2:00 PM EST: Resolved
And the Dow closes high! Coincidence??
Edit: Will be manually processed as per Seth.
3/7/13 2:50 Edit: Money sent 3/5, was told one business day 3/5 in the evening. No response and no money.
Edit 3/15/13 2:00 PM EST: Resolved
March 05, 2013, 07:22:05 PM
Hey guys can someone please help me bitinstant was back online today and i placed an order from dwolla to bitcoin Address after about 30 min it said
"Dwolla failed verification - unable to locate" and then now its saying "Submitting for reverification" Please please please!! someone fix this problem for me!
Quote ID: 3b2d5134-7c82-4eb8-a992-ace68249208c
Event ID: f7003c84-f367-4723-ab35-ff689be80e11
Thanks alot!
-gabe
"Dwolla failed verification - unable to locate" and then now its saying "Submitting for reverification" Please please please!! someone fix this problem for me!
Quote ID: 3b2d5134-7c82-4eb8-a992-ace68249208c
Event ID: f7003c84-f367-4723-ab35-ff689be80e11
Thanks alot!
-gabe
March 05, 2013, 06:49:47 PM
I had a previous hang-up between Dwolla and Bit-instant -> Mt.GOX. Simple email to support had my transaction fixed within minutes.
Transferred $150 from Dwolla -> Bit Instant -> Mt.GOX. I feel this will be the last time I use dwolla though. :x
Transferred $150 from Dwolla -> Bit Instant -> Mt.GOX. I feel this will be the last time I use dwolla though. :x
March 05, 2013, 06:29:18 PM
Its showing to be up for me with all pay to options available.
Do you see VouchX available as a destination?
Hi there!
I spoke with Charlie and VouchX is fully functional on their site now. On a personal note I would like to say that I do understand your frustration regarding this incident, but please know that I can personally vouch for Charlie and his team doing whatever it takes to return to normal business. They are honest, hard working people and you won't hear me vouching for other services often, particularly for one that might be considered to be a competitor.
Thanks!
Roberto
Thank you! I placed an order just now. Next time you speak to bitinstant, please let them know I said thanks.
And it looks like something is hung up between Dwolla and Bitinstant.
Order ID: 790f25f6-1745-4c2e-b6fd-4c1a5bc3eb65
Quote ID: 3e51b825-66aa-4934-bf5a-632f066f3602
Event ID: 579dadaf-ee50-4ebe-9226-b14174baefc3
Dwolla Transaction ID: 2145970
(I emailed support, of course.)
Resolved. Seth got me my VouchX code on the third email. I never did receive an actual VouchX email, and he recommended I contact VouchX with the JSON reply that bitinstant received from them - but that reply contained the VouchX code. I've now redeemed it.
Very satisfied. I had my USD from Dwolla to where I wanted it in less than an hour. Thanks, BitInstant, and AurumXChange, and anyone else involved.
(Of course, getting the money to Dwolla in the first place was a bear, but that's to be expected.)
March 05, 2013, 06:16:14 PM
Contacted support through the form, though I'm expecting a wait as I'm sure bitinstant is still playing catchup from the long weekend.
That's what I expected, too, but Seth has responded to me twice, now, very quickly.
March 05, 2013, 06:12:30 PM
+Another for the Dwolla issue/failed verification, which led me to this forum.
Quote ID cb67da5e-8550-488f-a6f3-1150bf31637a
Event ID 05ad1172-a7cb-4a63-8b6a-9ee184f5a144
Dwolla Transaction ID 2144374
Contacted support through the form, though I'm expecting a wait as I'm sure bitinstant is still playing catchup from the long weekend.
Edit: Will be manually processed as per Seth.
Edit 3/7/13 2:50 EST: Money sent 3/5, was told one business day 3/5 in the evening. No response and no money.
Edit 3/15/13 2:00 PM EST: Resolved
Quote ID cb67da5e-8550-488f-a6f3-1150bf31637a
Event ID 05ad1172-a7cb-4a63-8b6a-9ee184f5a144
Dwolla Transaction ID 2144374
Contacted support through the form, though I'm expecting a wait as I'm sure bitinstant is still playing catchup from the long weekend.
Edit: Will be manually processed as per Seth.
Edit 3/7/13 2:50 EST: Money sent 3/5, was told one business day 3/5 in the evening. No response and no money.
Edit 3/15/13 2:00 PM EST: Resolved
March 05, 2013, 06:11:05 PM
And it looks like something is hung up between Dwolla and Bitinstant.
Order ID: 790f25f6-1745-4c2e-b6fd-4c1a5bc3eb65
Quote ID: 3e51b825-66aa-4934-bf5a-632f066f3602
Event ID: 579dadaf-ee50-4ebe-9226-b14174baefc3
Dwolla Transaction ID: 2145970
(I emailed support, of course.)
Order ID: 790f25f6-1745-4c2e-b6fd-4c1a5bc3eb65
Quote ID: 3e51b825-66aa-4934-bf5a-632f066f3602
Event ID: 579dadaf-ee50-4ebe-9226-b14174baefc3
Dwolla Transaction ID: 2145970
(I emailed support, of course.)
Got a very fast response from Seth, who apologized and says it's processed.
No VouchX yet, though, and the order page still says it's failed.
March 05, 2013, 05:47:08 PM
Its showing to be up for me with all pay to options available.
Do you see VouchX available as a destination?
Hi there!
I spoke with Charlie and VouchX is fully functional on their site now. On a personal note I would like to say that I do understand your frustration regarding this incident, but please know that I can personally vouch for Charlie and his team doing whatever it takes to return to normal business. They are honest, hard working people and you won't hear me vouching for other services often, particularly for one that might be considered to be a competitor.
Thanks!
Roberto
Thank you! I placed an order just now. Next time you speak to bitinstant, please let them know I said thanks.
And it looks like something is hung up between Dwolla and Bitinstant.
Order ID: 790f25f6-1745-4c2e-b6fd-4c1a5bc3eb65
Quote ID: 3e51b825-66aa-4934-bf5a-632f066f3602
Event ID: 579dadaf-ee50-4ebe-9226-b14174baefc3
Dwolla Transaction ID: 2145970
(I emailed support, of course.)
March 05, 2013, 05:33:05 PM
Its showing to be up for me with all pay to options available.
Do you see VouchX available as a destination?
Hi there!
I spoke with Charlie and VouchX is fully functional on their site now. On a personal note I would like to say that I do understand your frustration regarding this incident, but please know that I can personally vouch for Charlie and his team doing whatever it takes to return to normal business. They are honest, hard working people and you won't hear me vouching for other services often, particularly for one that might be considered to be a competitor.
Thanks!
Roberto
Thank you! I placed an order just now. Next time you speak to bitinstant, please let them know I said thanks.
March 05, 2013, 04:48:35 PM
Has anyone received their BTC anytime today? I know the site is back up, but I am curious if people have actually had success using the service ever since the breach...
March 05, 2013, 04:46:16 PM
Its showing to be up for me with all pay to options available.
Do you see VouchX available as a destination?
So what does this mean for people who have been waiting for a refund or some sort of communication for over a month? Do we keep waiting?
March 05, 2013, 04:44:21 PM
Its showing to be up for me with all pay to options available.
Do you see VouchX available as a destination?
March 05, 2013, 04:40:08 PM
I'd wait...I'm still waiting for btc from an order made a week ago!
cb
cb
March 05, 2013, 04:37:29 PM
Its showing to be up for me with all pay to options available. I received an email from rachel telling me all systems were go, and its safe to deposit cash to btc address, however i think I will give a day or so to see how it goes
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