Official Newbie BitInstant Support Thread (Active Customer Support) - page 343.

Gareth Nelson

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Quote from: shkiser on March 01, 2013, 06:23:51 PM

Do I have to contact money gram aswell to have them investigate the refund? I think Im more than fair to ask for a refund at this point. No service or product has been delivered, and noone can tell me when it will be delivered. I appreciate u working with me, and hope Im not getting a run around.

ZipZap have agreed to handle the refund, if they do not handle it within a reasonable timeframe please inform me and I will chase them up.

You are right that it's entirely reasonable to ask for a refund, and if ZipZap are not able to help you we'll find another way to get your money back to you.

shkiser

sr. member

Activity: 350

Merit: 250

Do I have to contact money gram aswell to have them investigate the refund? I think Im more than fair to ask for a refund at this point. No service or product has been delivered, and noone can tell me when it will be delivered. I appreciate u working with me, and hope Im not getting a run around.

shkiser

sr. member

Activity: 350

Merit: 250

Emails sent to you and zipzap. I got an error message, send failure for [email protected]
Still waiting for a reply from ZIPZAP..

Sorry, we were unable to deliver your message to the following address.

<[email protected]>:
No MX or A records for bitinstant.com

Gareth Nelson

hero member

Activity: 721

Merit: 503

Please email [email protected] - they've agreed to refund you directly and need to work out the details.

shkiser

sr. member

Activity: 350

Merit: 250

I will email you now. Why cant it be refunded thru an exchange? I have all the info here, not sure what all you need tho? My order info from bitinstant with order Id, event Id and all that? Quote for cash transaction, zip zap payment slip? I have my moneygram receipt with reference number as well. I will send you an email with some of this info, if I need I can scan these items too.

Gareth Nelson

hero member

Activity: 721

Merit: 503

I'm talking to our payment provider now to see if we can get you refunded via moneygram

Gareth Nelson

hero member

Activity: 721

Merit: 503

Quote from: shkiser on March 01, 2013, 04:41:51 PM

If Moneygram wasn't cashed, it can be refunded with my receipt correct? If the btc have already been purchased, why cant they be sent to my wallet?

Can you email me the full deposit info at [email protected]?

I'll ask our payment provider if it's possible to refund like this

shkiser

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Activity: 350

Merit: 250

If Moneygram wasn't cashed, it can be refunded with my receipt correct? If the btc have already been purchased, why cant they be sent to my wallet?

Gareth Nelson

hero member

Activity: 721

Merit: 503

Quote from: shkiser on March 01, 2013, 04:21:05 PM

Id like refunded. Is that possible with cash deposit? How will I be refunded?

Give me a few to research the best way to refund - our system is not 100% operational right now until monday otherwise we'd refund to an exchange account.

shkiser

sr. member

Activity: 350

Merit: 250

If it indefinately can be fixed within a reasonable time, and I will receive btc within 24 hrs I will wait patiently. Ive just been reading stories about people waiting almost a week to get their btc, and by then losing lots of money on the exchange rate. If thats the case Id like refunded.

Are refunds possible with cash deposit? How will I be refunded? Thats $500, thats more than the average american makes in a week. Id like to get it back in my hand if thats possible.

Gareth Nelson

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Activity: 721

Merit: 503

Quote from: shkiser on March 01, 2013, 01:53:49 PM

Curious why my issue isnt being addressed.. Angry

I havent received a single reply to my pms. I like how the site asks you to call then you get a recording telling you to try the "Live Chat" AKA email. Getting no responses now.. Not only is my day wasted, and ruined, but looks like its gonna turn into a weekend thing..

OrderID: 0e533128-4612-4ee7-a511-fd75b78d8279
QuoteID: 4b04d32d-fda6-45dc-a636-8cebf92aaf27

Unfortunately we can't send your funds to bitstamp at present - would you like to be refunded or would you prefer to wait?

shkiser

sr. member

Activity: 350

Merit: 250

Curious why my issue isnt being addressed.. Angry

I havent received a single reply to my pms. I like how the site asks you to call then you get a recording telling you to try the "Live Chat" AKA email. Getting no responses now.. Not only is my day wasted, and ruined, but looks like its gonna turn into a weekend thing..

OrderID: 0e533128-4612-4ee7-a511-fd75b78d8279
QuoteID: 4b04d32d-fda6-45dc-a636-8cebf92aaf27

Xenion

newbie

Activity: 15

Merit: 0

Yankee I need to purchase bitcoins today. Is it possible?

domran

newbie

Activity: 2

Merit: 0

Now I have the option to PM, but yes, the QuoteID was 663508bb-01cb-4d27-a629-c8ec0caa21ec.

Should I PM you other info now or is that all you need?

EDIT:

It just went through, thank you guys so much for the great support.

Gareth Nelson

hero member

Activity: 721

Merit: 503

Quote from: domran on March 01, 2013, 01:17:08 PM

I'm unable to PM anyone at the moment, but I initiated a bitinstant transaction earlier this morning. I went and fulfilled the transaction 2 hours ago and it hasn't gone through and I can't access the website. I really need the bitcoins today but I'm not sure what to do because I can't access the website.

Do you have your QuoteID or OrderID?

domran

newbie

Activity: 2

Merit: 0

I'm unable to PM anyone at the moment, but I initiated a bitinstant transaction earlier this morning. I went and fulfilled the transaction 2 hours ago and it hasn't gone through and I can't access the website. I really need the bitcoins today but I'm not sure what to do because I can't access the website.

What are my options?

Gareth Nelson

hero member

Activity: 721

Merit: 503

Quote from: crazyfunmolly79 on March 01, 2013, 01:03:34 PM

[crazyfunmolly79 - please don't advertise competitors on this thread - we're working on the current issues and will not be remaining down.

Sorry... I honestly wasn't trying to advertise. People were asking for other reliable methods to use while your site is down, I was only trying to help.
[/quote]

That's fine and understandable

For support issues please now contact Yankee or Rachel instead of myself, I will forward support requests that I have received to both of them as I am currently busy working on resolving the issues.

BitcoinBallin

newbie

Activity: 20

Merit: 0

Quote from: Gareth Nelson on March 01, 2013, 12:29:22 PM

Hi everyone

The site is down right now as you are aware, we'll be issuing a more formal statement soon explaining some of the recent issues but in the meantime if you have an outstanding order that has not executed or if you urgently need to make a transfer then please PM myself and Rachel here on the forums.

For transfers, we will need to decide on a case by case basis whether we can handle them.

crazyfunmolly79 - please don't advertise competitors on this thread - we're working on the current issues and will not be remaining down.

I thought there were no competitors. I am pretty sure that Yankee said this site was for all of the Bitcoin seller sites and that you guys would rather "Share a piece of the pie and help each other out rather than fight over a few slices".

shkiser

sr. member

Activity: 350

Merit: 250

Ive tried sending pms on this site, but have no way of knowing if theyve gone thru or not. I really hope my order can be resolved. Im really not pleased with this at all. Its unacceptable to takes someones money when you know damn well there is an issue with your service. continually sending out empty promises with no real resolutions being made is not making it any better either..

crazyfunmolly79

newbie

Activity: 8

Merit: 0

[crazyfunmolly79 - please don't advertise competitors on this thread - we're working on the current issues and will not be remaining down.
[/quote]

Sorry... I honestly wasn't trying to advertise. People were asking for other reliable methods to use while your site is down, I was only trying to help.

Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 343. (Read 495998 times)