Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 70. (Read 495996 times)

Placed another order, I made sure everything was okay and funds still have not arrived
Plz somebody help I cannot loose these funds thanks!



Quote ID   603d98bd-a150-4552-abc1-c49d6dd4afa4
Event ID   aa812e4a-51c9-4a6a-8bf9-3d07f0f6585e

Can you provide your email?

Its been a few weeks any ETA when my issue will be resolved?
Alex.

As we drastically reduce our support back log we will be able to spend more time on price execution issues.  As I've mentioned before, these issues can take some time to research and then must be escalated for a refund.  Thanks for your patience.

any news regarding my issue,please provide very approximate estimate when you will resolve it, do you need any more info from me?
Thank you.

Hello Bitinstant Supporter,

Paid to "boleto" $150 USD for btc-e, has arrived in my confirmation email more money does not appear in btc-e.

Please help me.

https://www.bitinstant.com/order_status/20c3ecc1-87da-4cee-b3bf-986fb434ddc2

Thank you.

I have a problem with my bitinstant order, bitinstant support and feedback. I come here to offer bitinstant the chance to resolve the issues.

On 25th April I created an order for bitstamp coupon to vouchx coupon.
https://www.bitinstant.com/order_status/957a54e6-2f56-4cf2-815c-382504a93c19.

I created a bitstamp coupon and paid through to bitinstant. Bitinstant have the funds.
Thu Apr 25 13:38:54 2013   803c1d00-f7aa-4be9-a078-aea138eb54b4   Order executed - funds deposited at remote exchange

I confirmed with bitstamp that the voucher has indeed been redeemd , meaning bitinstant do indeed have the funds.

The order failed. The failure was on the bitinstant side.
Thu Apr 25 13:38:54 2013   d35aaceb-22f2-43ad-bd64-5f48e8bbb171   Serious error occurred

I contacted bitinstant support "seth" who said that my coupon failed and suggested I needed to pay again. This reply poor handled my issue, so I replied and got forwarded to another bitinstant representative "charlie".

Someone from Bitinstant have now set the order as to "manual transfer" and I have not received any feedback. I am still missing my funds (ie have not received a refund not the fulfillment of my original order to receive vouchx).
Wed May 1 22:03:20 2013   614d9c13-5f09-41bf-8580-0ae6ed1378f9   Manual transfer created

The whole process has been extremeley poor and I want this issue solved. A refund of funds back to my email address is easiest.

You deposit amount is far beyond our max deposit limit so that would explain your transaction failure.  Deposit minimums and maximums are listed on the front page of bitinstant.com

I am not sure how your issue will be dealt with.  Your transaction may be reversed completely.  However, we may push it thru.  Regardless, it would be helpful if you contacted Dwolla and asked them about your transaction and if you needed any further verification on your account.  Dwolla has changed verification recently and many users are having to reverify their accounts.

Any funds that have been transferred to a third party and have already left Dwolla must be resolved with that third party if you can see that it has been sent from our systems.