Official Newbie BitInstant Support Thread (Active Customer Support) - page 65.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: fanfare on May 20, 2013, 05:00:52 PM

URSAY,

I've attempted to send mtgox to vouchx, but there was an error with the transaction.

QuoteID: 66d96c92-92ac-4ce0-8e67-e86bc5535744

"Gox ticket deposit failed"

please help.

Please log your issue at bitinstant.com/contact

After that you are welcome to pass me any info so I can look up your case and try to help.

fanfare

newbie

Activity: 18

Merit: 0

URSAY,

I've attempted to send mtgox to vouchx, but there was an error with the transaction.

QuoteID: 66d96c92-92ac-4ce0-8e67-e86bc5535744

"Gox ticket deposit failed"

please help.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: Droganan on May 20, 2013, 03:56:52 PM

Having another CVS to VouchX issue! I did not receive any ORder ID or Quote ID so I cannot log my issue in the support queue. Could I please be provided with that information?

ZipZap Account #: 957593346
Amount Sent: $499.95

Please log at bitinstant.com/contact

Order ID # 655bd3e4-f4f6-4c13-a439-90223846f0e0

Droganan

member

Activity: 65

Merit: 10

Having another CVS to VouchX issue! I did not receive any ORder ID or Quote ID so I cannot log my issue in the support queue. Could I please be provided with that information?

ZipZap Account #: 957593346
Amount Sent: $499.95

kodo

newbie

Activity: 42

Merit: 0

Quote from: URSAY on May 20, 2013, 12:36:28 PM

Quote from: CryptoVortex on May 20, 2013, 12:14:50 PM

Quote from: ?? on ??

Apparently input my email incorrectly because I never received a receipt for the order by email (so I don't have the order #).

My order was in Sunday, funds sent Monday afternoon. I've submitted a support ticket (no response) and a support email (no response). For my full personal info, you can look at those requests, not gonna post it here, but I don't have an order #. Email is [email protected].

MtGox gave me a number separate from my account number for your service, a number that's always worked before, but this time your service asked for it to start with M and end in X. Wasn't sure why, so I just appended that to the number I had. Apparently you needed this number: M70139749X, and I gave M139749X.
...
still not fixed. These wait times are absurd. I'm missing 2 characters from the account number I gave to BitInstant. It would take one person 30 seconds to fix that.

srsizzy, did you ever get a resolution to this problem?

I had the EXACT same problem at almost the same time. Previously, I had used the 6-digit number that MtGox initially gave me when I opened the account. Then Bitinstant changed their interface so that it specifically requests an M_______X account number at about the same time that MtGox, without informing its customers, changed the format used for their account numbers. I'm suspicious that MtGox may have intentionally changed the account number format so that they could embezzle funds in this way.

If you did manage to find a resolution to this problem, I would obviously be very interested in hearing about it. If not, then I will continue trying to find others who were robbed in the same way. Together we would at least have more leverage.

Can I get your email so I can verify that your issue was logged at bitinstant.com/contact ?

interesting man

kodo

newbie

Activity: 42

Merit: 0

Cool man

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: CryptoVortex on May 20, 2013, 12:14:50 PM

Quote from: ?? on ??

Apparently input my email incorrectly because I never received a receipt for the order by email (so I don't have the order #).

My order was in Sunday, funds sent Monday afternoon. I've submitted a support ticket (no response) and a support email (no response). For my full personal info, you can look at those requests, not gonna post it here, but I don't have an order #. Email is [email protected].

MtGox gave me a number separate from my account number for your service, a number that's always worked before, but this time your service asked for it to start with M and end in X. Wasn't sure why, so I just appended that to the number I had. Apparently you needed this number: M70139749X, and I gave M139749X.
...
still not fixed. These wait times are absurd. I'm missing 2 characters from the account number I gave to BitInstant. It would take one person 30 seconds to fix that.

srsizzy, did you ever get a resolution to this problem?

I had the EXACT same problem at almost the same time. Previously, I had used the 6-digit number that MtGox initially gave me when I opened the account. Then Bitinstant changed their interface so that it specifically requests an M_______X account number at about the same time that MtGox, without informing its customers, changed the format used for their account numbers. I'm suspicious that MtGox may have intentionally changed the account number format so that they could embezzle funds in this way.

If you did manage to find a resolution to this problem, I would obviously be very interested in hearing about it. If not, then I will continue trying to find others who were robbed in the same way. Together we would at least have more leverage.

Can I get your email so I can verify that your issue was logged at bitinstant.com/contact ?

CryptoVortex

newbie

Activity: 34

Merit: 0

Quote from: ?? on ??

Apparently input my email incorrectly because I never received a receipt for the order by email (so I don't have the order #).

My order was in Sunday, funds sent Monday afternoon. I've submitted a support ticket (no response) and a support email (no response). For my full personal info, you can look at those requests, not gonna post it here, but I don't have an order #. Email is [email protected].

MtGox gave me a number separate from my account number for your service, a number that's always worked before, but this time your service asked for it to start with M and end in X. Wasn't sure why, so I just appended that to the number I had. Apparently you needed this number: M70139749X, and I gave M139749X.
...
still not fixed. These wait times are absurd. I'm missing 2 characters from the account number I gave to BitInstant. It would take one person 30 seconds to fix that.

srsizzy, did you ever get a resolution to this problem?

I had the EXACT same problem at almost the same time. Previously, I had used the 6-digit number that MtGox initially gave me when I opened the account. Then Bitinstant changed their interface so that it specifically requests an M_______X account number at about the same time that MtGox, without informing its customers, changed the format used for their account numbers. I'm suspicious that MtGox may have intentionally changed the account number format so that they could embezzle funds in this way.

If you did manage to find a resolution to this problem, I would obviously be very interested in hearing about it. If not, then I will continue trying to find others who were robbed in the same way. Together we would at least have more leverage.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: ardana123 on May 18, 2013, 09:55:17 AM

Hi

When are the mtgox to bitstamp transactions coming back?

We are working to bring back this functionality ASAP.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: pedro82 on May 18, 2013, 04:36:24 AM

Can't use bitinstant service. I fill the inicial form , complete the game , but when i click send funds buton nothing happen. Inicial page is reload , no error message.

My country is not listed on inicial page... is that a problem ?

I'm just trying to do an electronic exchange no fiat money involved !

Why is this happen, any one can help ?

In most cases I would point you to the front page of bitinstant where it says, "limits 500 for all transfers, 1000 for cash bank deposits, 2000 per per day, minimal order 20"

However, because your country is not supported, I'm not sure how you can expect a solution. Sorry.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: crazylikeafox on May 17, 2013, 11:29:29 PM

Quote from: URSAY on May 17, 2013, 10:44:41 PM

Great to hear! Sorry for any delay. We've been working very hard to keep up with the demand around the bitcoin 2013 conference. I have a feeling that some exciting things are coming...

http://www.reddit.com/r/Bitcoin/comments/1ej4w9/with_15m_led_by_winklevoss_capital_bitinstant/

What concerns me is that this investment was made last fall, and all of the big Bitinstant problems have occurred since then. It means that the money didn't prevent major issues, and the Winklevi (the Winklevoss twins, of Facebook fame) didn't step in and make heads roll when the value of their $1.5M investment began plummeting along with Bitinstant's reputation. I wonder if they have seen this thread lol.

Why would this thread be an issue? It is proof that when customers have problems that we are here to help resolve them.

ardana123

hero member

Activity: 504

Merit: 500

Hi

When are the mtgox to bitstamp transactions coming back?

itmaker

newbie

Activity: 8

Merit: 0

There is not much services that is cost efficient here when you want to exchange small amounts

pedro82

member

Activity: 91

Merit: 10

Can't use bitinstant service. I fill the inicial form , complete the game , but when i click send funds buton nothing happen. Inicial page is reload , no error message.

My country is not listed on inicial page... is that a problem ?

I'm just trying to do an electronic exchange no fiat money involved !

Why is this happen, any one can help ?

crazylikeafox

sr. member

Activity: 798

Merit: 251

Quote from: URSAY on May 17, 2013, 10:44:41 PM

Great to hear! Sorry for any delay. We've been working very hard to keep up with the demand around the bitcoin 2013 conference. I have a feeling that some exciting things are coming...

http://www.reddit.com/r/Bitcoin/comments/1ej4w9/with_15m_led_by_winklevoss_capital_bitinstant/

What concerns me is that this investment was made last fall, and all of the big Bitinstant problems have occurred since then. It means that the money didn't prevent major issues, and the Winklevi (the Winklevoss twins, of Facebook fame) didn't step in and make heads roll when the value of their $1.5M investment began plummeting along with Bitinstant's reputation. I wonder if they have seen this thread lol.

URSAY

legendary

Activity: 1974

Merit: 1010

Great to hear! Sorry for any delay. We've been working very hard to keep up with the demand around the bitcoin 2013 conference. I have a feeling that some exciting things are coming...

http://www.reddit.com/r/Bitcoin/comments/1ej4w9/with_15m_led_by_winklevoss_capital_bitinstant/

BitInstantUser

newbie

Activity: 4

Merit: 0

Quote from: URSAY on May 17, 2013, 11:38:17 AM

Quote from: BitInstantUser on May 17, 2013, 11:25:54 AM

Quote from: BitInstantUser on May 16, 2013, 10:42:30 PM

Quote from: URSAY on May 16, 2013, 10:15:46 PM

Quote from: BitInstantUser on May 16, 2013, 10:08:08 PM

Hello URSAY and Gareth,

I've done a lot of research and read many reviews about bitinstant. I have faith in your company and decided to pull the trigger today and use your service for three transactions and hope to use your service for many more. However, none of the three transactions from today hit my wallet or show on blockchain. I have logged my issue at bitinstant.com/contact already and received an email from Seth stating that this would take several hours to fully process the orders; totally fine with that and wanted to list my info here also. Hoping to see bitcoins by the morning so that I can write many positive reviews about your awesome service and company. Thanks again for the help and looking forward to doing more business with you.

Order 1

OrderID: c7325ade-29ab-48c7-84aa-61487e95a9b4
EventID: b9db6f5c-4987-4414-8e63-cce50bd20359
DestAccount: 1GKyomWBrbYA4RbGzfETqEDpsj9NCWVtWW
QuoteID: dccf5ce2-29c9-46e2-b3da-c12000440b98
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1368750201.53
APIResponse: {'Transaction_id': u'519578633b57f52da42d403f'}
FundsSent: $465.6485 USD
ZipZap Account Number: 469180939
Reference Number: 65408468

Order 2

OrderID: af67c84e-41b2-4cdf-8b7a-294ccf6bc1f7
EventID: 78f483a8-51b9-497e-9492-336a0ca7a444
DestAccount: 1GKyomWBrbYA4RbGzfETqEDpsj9NCWVtWW
QuoteID: bce37e70-8099-48ab-994d-0db4b82c2e86
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1368750352.49
APIResponse: {'Transaction_id': u'519578fa3b57f52da1f33360'}
FundsSent: $466.6086 USD
ZipZap Account Number: 311562581
Reference Number: 46873343

Order 3

OrderID: 094f1c3d-d700-4d1e-a2bd-86d60edc94ce
EventID: 862616a2-373a-4db9-b94e-2c8495903d51
DestAccount: 1GKyomWBrbYA4RbGzfETqEDpsj9NCWVtWW
QuoteID: 7f423b39-fc90-4573-8e04-6350a1060cf3
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1368750491.61
APIResponse: {'Transaction_id': u'519579853b57f52da1f33364'}
FundsSent: $467.5687 USD
ZipZap Account Number: 684298094
Reference Number: 23309057

Email: [email protected]

Hope to see some bitcoins soon

Hey...

Thanks for your message with complete info!

We tweeted earlier today that these types of transactions are having minor delays. @bitinstanthelp

I would expect you should see these transactions show up within the next few hours as they mostly tend to resolve themselves.

We are working on resolving delays before they happen on these types of orders...sorry for any issues.

Not a problem at all and I definitely appreciate your hard work (I've read this entire thread and seen how much work you've had to do with the increased demand). Will check back in the morning and as soon as I receive bitcoins in wallet I will make sure I update this thread with a positive review. Thanks URSAY

Hi URSAY

Checked my wallet and blockchain this morning (just a minute ago) and nothing has gone through yet. I imagine they will go through at some point today (I hope). If you have a moment, would you mind checking on the status of my three orders and letting me know what is going on. Again, I appreciate your help (all my info is located in quote above and my email is [email protected]). Look forward to your response! Grin

We are seeing some odd delays with BTC to email and BTC address. I started noticing them when Gox went down the other day. Generally they were resolving themselves with a slight delay but now we are seeing some longer delays between the time we say the order is executed and when it actually hits the blockchain.

We are still looking into this issue and working closely with Coinapult to understand the causes of these delays so we can stop them before they happen.

Thanks again for your patience and sorry for the delay.

Got all my coin within less than 24 hours. Will be making more orders this upcoming week. THANKS URSAY..timely and awesome service!!

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: BitInstantUser on May 17, 2013, 11:25:54 AM

Quote from: BitInstantUser on May 16, 2013, 10:42:30 PM

Quote from: URSAY on May 16, 2013, 10:15:46 PM

Quote from: BitInstantUser on May 16, 2013, 10:08:08 PM

Hello URSAY and Gareth,

I've done a lot of research and read many reviews about bitinstant. I have faith in your company and decided to pull the trigger today and use your service for three transactions and hope to use your service for many more. However, none of the three transactions from today hit my wallet or show on blockchain. I have logged my issue at bitinstant.com/contact already and received an email from Seth stating that this would take several hours to fully process the orders; totally fine with that and wanted to list my info here also. Hoping to see bitcoins by the morning so that I can write many positive reviews about your awesome service and company. Thanks again for the help and looking forward to doing more business with you.

Order 1

OrderID: c7325ade-29ab-48c7-84aa-61487e95a9b4
EventID: b9db6f5c-4987-4414-8e63-cce50bd20359
DestAccount: 1GKyomWBrbYA4RbGzfETqEDpsj9NCWVtWW
QuoteID: dccf5ce2-29c9-46e2-b3da-c12000440b98
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1368750201.53
APIResponse: {'Transaction_id': u'519578633b57f52da42d403f'}
FundsSent: $465.6485 USD
ZipZap Account Number: 469180939
Reference Number: 65408468

Order 2

OrderID: af67c84e-41b2-4cdf-8b7a-294ccf6bc1f7
EventID: 78f483a8-51b9-497e-9492-336a0ca7a444
DestAccount: 1GKyomWBrbYA4RbGzfETqEDpsj9NCWVtWW
QuoteID: bce37e70-8099-48ab-994d-0db4b82c2e86
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1368750352.49
APIResponse: {'Transaction_id': u'519578fa3b57f52da1f33360'}
FundsSent: $466.6086 USD
ZipZap Account Number: 311562581
Reference Number: 46873343

Order 3

OrderID: 094f1c3d-d700-4d1e-a2bd-86d60edc94ce
EventID: 862616a2-373a-4db9-b94e-2c8495903d51
DestAccount: 1GKyomWBrbYA4RbGzfETqEDpsj9NCWVtWW
QuoteID: 7f423b39-fc90-4573-8e04-6350a1060cf3
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1368750491.61
APIResponse: {'Transaction_id': u'519579853b57f52da1f33364'}
FundsSent: $467.5687 USD
ZipZap Account Number: 684298094
Reference Number: 23309057

Email: [email protected]

Hope to see some bitcoins soon

Hey...

Thanks for your message with complete info!

We tweeted earlier today that these types of transactions are having minor delays. @bitinstanthelp

I would expect you should see these transactions show up within the next few hours as they mostly tend to resolve themselves.

We are working on resolving delays before they happen on these types of orders...sorry for any issues.

Not a problem at all and I definitely appreciate your hard work (I've read this entire thread and seen how much work you've had to do with the increased demand). Will check back in the morning and as soon as I receive bitcoins in wallet I will make sure I update this thread with a positive review. Thanks URSAY

Hi URSAY

Checked my wallet and blockchain this morning (just a minute ago) and nothing has gone through yet. I imagine they will go through at some point today (I hope). If you have a moment, would you mind checking on the status of my three orders and letting me know what is going on. Again, I appreciate your help (all my info is located in quote above and my email is [email protected]). Look forward to your response! Grin

We are seeing some odd delays with BTC to email and BTC address. I started noticing them when Gox went down the other day. Generally they were resolving themselves with a slight delay but now we are seeing some longer delays between the time we say the order is executed and when it actually hits the blockchain.

We are still looking into this issue and working closely with Coinapult to understand the causes of these delays so we can stop them before they happen.

Thanks again for your patience and sorry for the delay.

BitInstantUser

newbie

Activity: 4

Merit: 0

Quote from: BitInstantUser on May 16, 2013, 10:42:30 PM

Quote from: URSAY on May 16, 2013, 10:15:46 PM

Quote from: BitInstantUser on May 16, 2013, 10:08:08 PM

Hello URSAY and Gareth,

I've done a lot of research and read many reviews about bitinstant. I have faith in your company and decided to pull the trigger today and use your service for three transactions and hope to use your service for many more. However, none of the three transactions from today hit my wallet or show on blockchain. I have logged my issue at bitinstant.com/contact already and received an email from Seth stating that this would take several hours to fully process the orders; totally fine with that and wanted to list my info here also. Hoping to see bitcoins by the morning so that I can write many positive reviews about your awesome service and company. Thanks again for the help and looking forward to doing more business with you.

Order 1

OrderID: c7325ade-29ab-48c7-84aa-61487e95a9b4
EventID: b9db6f5c-4987-4414-8e63-cce50bd20359
DestAccount: 1GKyomWBrbYA4RbGzfETqEDpsj9NCWVtWW
QuoteID: dccf5ce2-29c9-46e2-b3da-c12000440b98
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1368750201.53
APIResponse: {'Transaction_id': u'519578633b57f52da42d403f'}
FundsSent: $465.6485 USD
ZipZap Account Number: 469180939
Reference Number: 65408468

Order 2

OrderID: af67c84e-41b2-4cdf-8b7a-294ccf6bc1f7
EventID: 78f483a8-51b9-497e-9492-336a0ca7a444
DestAccount: 1GKyomWBrbYA4RbGzfETqEDpsj9NCWVtWW
QuoteID: bce37e70-8099-48ab-994d-0db4b82c2e86
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1368750352.49
APIResponse: {'Transaction_id': u'519578fa3b57f52da1f33360'}
FundsSent: $466.6086 USD
ZipZap Account Number: 311562581
Reference Number: 46873343

Order 3

OrderID: 094f1c3d-d700-4d1e-a2bd-86d60edc94ce
EventID: 862616a2-373a-4db9-b94e-2c8495903d51
DestAccount: 1GKyomWBrbYA4RbGzfETqEDpsj9NCWVtWW
QuoteID: 7f423b39-fc90-4573-8e04-6350a1060cf3
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1368750491.61
APIResponse: {'Transaction_id': u'519579853b57f52da1f33364'}
FundsSent: $467.5687 USD
ZipZap Account Number: 684298094
Reference Number: 23309057

Email: [email protected]

Hope to see some bitcoins soon

Hey...

Thanks for your message with complete info!

We tweeted earlier today that these types of transactions are having minor delays. @bitinstanthelp

I would expect you should see these transactions show up within the next few hours as they mostly tend to resolve themselves.

We are working on resolving delays before they happen on these types of orders...sorry for any issues.

Not a problem at all and I definitely appreciate your hard work (I've read this entire thread and seen how much work you've had to do with the increased demand). Will check back in the morning and as soon as I receive bitcoins in wallet I will make sure I update this thread with a positive review. Thanks URSAY

Hi URSAY

Checked my wallet and blockchain this morning (just a minute ago) and nothing has gone through yet. I imagine they will go through at some point today (I hope). If you have a moment, would you mind checking on the status of my three orders and letting me know what is going on. Again, I appreciate your help (all my info is located in quote above and my email is [email protected]). Look forward to your response! Grin

kamizie

newbie

Activity: 27

Merit: 0

Quote from: URSAY on May 16, 2013, 10:03:24 PM

Quote from: kamizie on May 16, 2013, 09:16:27 PM

Quote from: URSAY on May 16, 2013, 01:34:44 PM

Quote from: kamizie on May 16, 2013, 11:18:04 AM

Quote from: URSAY on May 16, 2013, 10:19:51 AM

Quote from: kamizie on May 15, 2013, 06:50:54 PM

Quote from: URSAY on May 15, 2013, 01:20:23 PM

Quote from: kamizie on May 15, 2013, 01:17:50 PM

Quote from: Gareth Nelson on May 08, 2013, 01:17:12 AM

Quote from: kamizie on May 08, 2013, 12:56:06 AM

Hello Bitinstant Supporter,

I placed this order on Apr 29 2013
https://www.bitinstant.com/order_status/8a863e96-2d5a-465c-bcb0-510d96d23e58
It said
Mon Apr 29 01:31:12 2013 0a1711c8-81ec-48b3-8c37-e3521e3cbcd0 Serious error occurred

I opened ticket at bitinstant.com/contact and received email review my case but it hasn't been solved until now.

This is my case https://bitinstant.assistly.com/agent/case/3083, I can't see because I not bitinstant.

Can you take some time to review again and resolve it.

Sorted

hello, I know you sorted my order but now is more than a week and my order has not been processed. How long do I have to wait?

It appears your order was executed on 5/8 and sent to [email protected]

Please check your spam folder.

If it was executed, could you please to send that email again? because i didn't see it in spam box or inbox. Huh

Please log your issue at bitinstant.com/contact and I will be able to escalate your issue to the proper cs person who can resend your email. Thanks.

Thanks, I logged it again.

There is no reason to double log the same issue. Creating duplicate tickets will only potentially slow down your resolution.

you said me log my issue, what kind of issue i must log??

If you have a particular issue then it should be logged once. After that I can verify if it is already logged with your email. But logging duplicate issues will only slow down your resolution time. Communicate thru the one thread / support ticket so we can successfully track your issue and bring you a result quickly.

I saw my coupon code

. Thanks URSAY. Cool

Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 65. (Read 495996 times)