Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 66. (Read 495996 times)

Not a problem at all and I definitely appreciate your hard work (I've read this entire thread and seen how much work you've had to do with the increased demand). Will check back in the morning and as soon as I receive bitcoins in wallet I will make sure I update this thread with a positive review. Thanks URSAY 

Hey...

Thanks for your message with complete info!

We tweeted earlier today that these types of transactions are having minor delays. @bitinstanthelp

I would expect you should see these transactions show up within the next few hours as they mostly tend to resolve themselves.

We are working on resolving delays before they happen on these types of orders...sorry for any issues.

Hello URSAY and Gareth,

I've done a lot of research and read many reviews about bitinstant. I have faith in your company and decided to pull the trigger today and use your service for three transactions and hope to use your service for many more. However, none of the three transactions from today hit my wallet or show on blockchain. I have logged my issue at bitinstant.com/contact already and received an email from Seth stating that this would take several hours to fully process the orders; totally fine with that and wanted to list my info here also. Hoping to see bitcoins by the morning so that I can write  many positive reviews about your awesome service and company. Thanks again for the help and looking forward to doing more business with you.

Order 1

OrderID: c7325ade-29ab-48c7-84aa-61487e95a9b4
EventID: b9db6f5c-4987-4414-8e63-cce50bd20359
DestAccount: 1GKyomWBrbYA4RbGzfETqEDpsj9NCWVtWW
QuoteID: dccf5ce2-29c9-46e2-b3da-c12000440b98
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1368750201.53
APIResponse: {'Transaction_id': u'519578633b57f52da42d403f'}
FundsSent: $465.6485 USD
ZipZap Account Number: 469180939
Reference Number: 65408468

Order 2

OrderID: af67c84e-41b2-4cdf-8b7a-294ccf6bc1f7
EventID: 78f483a8-51b9-497e-9492-336a0ca7a444
DestAccount: 1GKyomWBrbYA4RbGzfETqEDpsj9NCWVtWW
QuoteID: bce37e70-8099-48ab-994d-0db4b82c2e86
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1368750352.49
APIResponse: {'Transaction_id': u'519578fa3b57f52da1f33360'}
FundsSent: $466.6086 USD
ZipZap Account Number: 311562581
Reference Number: 46873343

Order 3

OrderID: 094f1c3d-d700-4d1e-a2bd-86d60edc94ce
EventID: 862616a2-373a-4db9-b94e-2c8495903d51
DestAccount: 1GKyomWBrbYA4RbGzfETqEDpsj9NCWVtWW
QuoteID: 7f423b39-fc90-4573-8e04-6350a1060cf3
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1368750491.61
APIResponse: {'Transaction_id': u'519579853b57f52da1f33364'}
FundsSent: $467.5687 USD
ZipZap Account Number: 684298094
Reference Number: 23309057

Email: [email protected]

Hope to see some bitcoins soon  

I would love to try and help you but you've provided me with no info that allows me to look up your issue.

If you have a particular issue then it should be logged once.  After that I can verify if it is already logged with your email.  But logging duplicate issues will only slow down your resolution time.  Communicate thru the one thread / support ticket so we can successfully track your issue and bring you a result quickly. 

Can we cut the spam please ?

By the way, Bitinstant representatives, why are you lying so much ? I entered all the data needed at that /contact page some days ago and then I received an automated message telling ".. If you have still not received your funds within 24 hours of your transaction time we will escalate this issue for immediate attention. ..". Yet, I see a lot people around here that had their problem solved after depositing their money like 1 or 2 days ago, but my issue has been going for one week now and I know other people that are waiting even longer.

Why are you solving issues in "first to complain louder / first to serve" order ?

you said me log my issue, what kind of issue i must log??

Please log your issues at bitinstant.com/contact

Be sure to include your 9 digit ZipZap acct. #s.

Thanks.

Hello,

I have two orders that I've received the Zipzap confirmation email yesterday, but no money on MtGox. Can you please check it for me?

1st order:
quoteID
b24Bf990-fc02-4fBc-Bbae-2e7cdD6ec977
eventID
4e8e0cae-e40b-4465-84a6-6bb60b1ff1ef

2nd order:

quoteID:
472a29ab-08c1-4ec5-bd2d-402fe09c2fea
eventID:
42397173-8863-44cd-9e64-43f2008599b2

Thanks,

We are experiencing some slight delays on these types of orders.  You should see your coins within the next few hours at most.

Got my coins! Thanks BitInstant you are the BOMB!

Thanks for your post.  We are seeing some current delays on these types of orders from your country and we are working to resolve the issue causing this. 

There is no reason to double log the same issue.  Creating duplicate tickets will only potentially slow down your resolution.

The order status is completed but still have no funds on bitcoin wallet.... I looked blockchain and the transaction did not begin yet.

Thanks

Hello again,
Payment made in the amount of $268.95. Got email confirmation from bitinstant and zip zap but no coins via coin - a - pult yet. Please help me. I have logged this issue with support as well.

OrderID: 9a7fbdf3-caaf-4aa4-a481-54e68c032efc
EventID: c7e0bbd8-eae2-485f-a8bc-dd16c1bb02ff
QuoteID: 647c3e81-b095-423f-a122-6edfd9b5e80c
User: SYSTEM
DestExchange: coinapult
eventtype: Order executed
EventSentAt: 1368718036.2
APIResponse: {'Transaction_id': u'5194fabe3b57f52da3c82993'}
FundsSent: $254.4265 USD

Hi everyone,

I made a payment (U$ 95,00) through "boleto" in Brazil and already received a confirmation from zipzap (account 328172507). I made an option to receive the funds into my bitcoin address and I have not receveid yet. Could you help me?

Quote ID 28f190e0-b19e-4f29-bdd7-1004eb4fffed

Thanks

Thanks, I logged it again.

Have you logged your issue at bitinstant.com/contact   ?

Please log your issue at bitinstant.com/contact and I will be able to escalate your issue to the proper cs person who can resend your email.  Thanks.

Hello bitinstant support

Can you please give it a manual push??

Made another payment and it has been aproved by ZipZap (Account Number: 836772699) but did not reach my Bitstamp account.

Also logged this issue at bitinstant.com/contact

My order info:

Quote ID: 3f0749ac-9b01-45b6-95f7-b9e14feff854
Event ID: 9deb61e3-1b3f-4b64-9eea-c3f36a30ffff

Thanks