Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 68. (Read 496012 times)

Yes, Thank you for getting back to me...perhaps I made an error. it is

[email protected]

(I might have accidentally said google...oh man!..)


I perhaps

Do you have any info which will allow me to find your order and help you with a resolution?  Did you log your issue at bitinstant.com/contact?

Even if Bitinstant wasnt giving 'baggage' the run-around, Im sure that waiting for 30 days it certainly felt that way to them.
I myself am in a similar situation and have been waiting since 25th April. Thats around 20 days. My patience is running out quick like baggage.

Hello,

We tried to speak with you regarding your issue thru our support system but your email address failed when we tried to respond.  Do you have a working email address that we can use to communicate?

Thanks.

I had the exact same problem that Orwald Experienced. My Order was received [Mon May 13 04:58:02 2013] and ended up being cancelled due to the retry trigger. Automatic retry triggered. I filled out a form on your site about the order but any expediting on this would be greatly appreciated.

My information for the transaction is a follows:

Quote ID   dedb8542-d49d-4866-bc9e-08275a162b16
Event ID   e6707ddb-90b5-4668-a207-6f30f4e5fff2

Thank you...and hoping to no longer be frustrated by this...
 

I'm glad to see bitInstant support posting in this thread.

We aren't giving anyone the run-around, as seen above baggage's issues are resolved - they simply got caught in the backlog last month while we were still experiencing issues and have now been fixed.

Contact bitinstant support, give them a bit of leeway with trying to help solve the issue.
If you believe they are giving you the runaround, then do all in your power to tell everyone and give negative review for bitinstant. Post how bad your experience has been on other posts in this forum as well as on reddit etc.
You could pursue legal action to recover funds, although it will be difficult.

Fixed and fixed.  Very sorry for the delay.  Let me know if you have any other issues. 

order ID # f9fd40c3-fdca-4d43-b663-0500c1606d2c  =  $400

1aa49017-f5af-4d01-9db8-f7f5d89a7b0e = $500

Neither of these orders is for the total you included.  These are 2 separate cases which need to be resolved for a total of $900?  Thanks.

Yes, that is one of my order ID numbers.
The other ID number is 1aa49017-f5af-4d01-9db8-f7f5d89a7b0e

Hello,

We've moved to a new support system recently and it is possible that your issue did not migrate properly.

Is this regarding order ID # f9fd40c3-fdca-4d43-b663-0500c1606d2c   ?

Thanks.

bitinstant.com  ! 

Do you have an email address I can use to look up your issue?  I don't know what your issue is or which queue it may be in.  Thanks.

Both processed - apologies for the delays.

Current orders should be running smoothly and on time now.

Hello everyone.

How do I get my first bitcoin easily ?

Hello,

I am going through the same issue with Orwald. Can you do the same to my order as well? Thanks!
My OrderID/QuoteID is 9f7f9d0b-9c99-4e6e-94eb-651be593cf37

I don't know.  I mean, this was the process.  This was the 7-11 listed nearest me using the location finder.  It printed the address and Vcom ID on my payment slip.  I asked the clerk how MoneyGram was handled, specifically whether I payed him after arranging the details over the phone, and he was baffled.  He said it was all done through the Vcom machine, which indeed had MoneyGram instructions printed all over it.  There was a touch-tone pad on the machine, but no receiver.  It was quite clear about making the call with my cell phone, and the MoneyGram operator accepted and repeated all my information without a hitch, confirming that the payment was going to ZipZap.

The payment slip from ZipZap stated that I should be using bill payment services, but all the phone prompts simply distinguished between sending and accepting a payment.  It wasn't until I got a screen prompt that I got a choice between sending money and paying a bill, so I selected bill payment.  No idea whether that was the right choice.

I think CVS has a different process--red MoneyGram phone, pay the clerk--so maybe I'll try that.  I was hoping to avoid shouting my personal information into a phone for a non-native English speaker next to a line of customers, but I guess it can't be helped.

I realize that you have nothing to do with ZipZap's procedures, but I think the whole process is a lot more convoluted than, "When you visit the payment center, present the payment slip and pay with cash... Simple? Easy? Of course it is: it's how we do things."  Instead of trying to present it as a perfectly simple process, they could perhaps be explicit about how it works differently at different locations.

Thanks so much for your reply. I don't think I have an OrderID but I have both a QuoteID and an EventID:

Quote ID    6d7c4b72-c33a-45f0-9f9b-96919b95549b
Event ID    8d424905-1477-4518-ac38-c6611cba6067